Bene's Fish & Chips in Midlothian

Food is okay. Staff are very unprofessional. Having a little kid running around where food is being prepared. And having a delivery driver who brings a dog and kid to work letting them run around everywhere

Went for a pick up. 10 minute delay but received fish & chips that were on par with Bene's in Port Seton, if not better. Huge fish that many would struggle to have eaten, which is what i love! They couldn't even close the box because there was that much fish & chips! Plenty of parking space and beside a small Sainsbury's.

From calling till the brilliant food was delivered. We will definitely order again.

I haven't been for ages but the place looks a lot better and it was great to see radar backbhe look ore relaxed making the pizzas a lot better than it has been in the past food was better and service was good no having about for ages waiting on food

I'm sad to say, I've had to change my review and if I could give zero star's I would. Being now under new management now its always a concern and well it is. I've been twice since it reopened and that will be the last I'm afraid. The food is absolutely horrific, soggy batter seriously poor chips and it leaves an absolute awful taste. It seems harsh but its an honest review seriously beyond disappointed. Great chippy to whatever you can call this place now. 🤢🤮

First class service food is the best especially fish and chips

ABSOLUTELY DISGUSTING, PLACE IS HORRIBLE AND DIRTY INSIDE FOOD IS TERRIBLE AND UNDER COOKED AND VERY VERY OVER PRICED NEVER EVER AGAIN

Food wasn’t up to much, £6 for a kids meal which was 4 nuggets & a hand full of chips! Should have went elsewhere

What an amazing tender chicken yogurt kebab!!! Portion big and good cos everyone in my home wanted to try it cos was smelling delicious. Absolutely worth to order from them.

Food was delivered by an incredibly rude driver to my elderly mother after he initially went to Lidls. Because of course she live in Lidls. The food was cold and only fit for the bin. The driver refused to even acknowledge this. He didn't speak a word and walked off. My mum phoned to complain. Only to be met with the same level of service. No apologies , no.refund! Avoid this place, you would be better throwing your cash in the bin!

Took an 1hr and half for food to come, when it did it was stone cold, disappointed as we always loved benes

Had chicken nuggets, chips cheese curry, horrible horrible chips and hardly any cheese or curry sauce. On top of that the person who had the nuggets has just thrown it all up. Never getting from here again.

Surprisingly decent fish and chips, good portion size and pleasant service.

Very good pizza 🍕 wow was very umi

The service was absolutely horrible. Missed out on several item 3 times. Had to put through several transactions. And at they end they still missed something. At that point we just left. Didnt even offer anything complimentary after 3 mistakes. Staff needs customer training

When food was finally delivered it was wrong, items missing off orders full suger coke given when I ordered diet as I'm diabetic also food allergies ignored. Manager wasn't interested just tried to give me a 10% discount on my next order and told they couldn't do anything cause they were too busy, great customer care just take your money and give you what they feel like giving you to eat to hell with dietary requirements. Plus the order took 2 hours to be delivered and was cold. I WILL NEVER GET FOOD FROM HERE AGAIN.

There card machine is always broken

Doesn't have an option for minus so had to give it 1 star called for a delivery just recieved it 20 min ago. My chicken, sweetcorn and pineapple pizza is greasy, my partners chips are under cooked and his burger tastes sweet as for my kids chips they are under cooked aswell. The only thing that was good about the food were the fruit shoots that came with the kids meal. This chip shop is as bad as jazz 's chippy in woodburn. I would not advise anyone to eat from here unless you like undercooked food also my sons cheese and tomato pizza is burnt the only thing that was over cooked total waste of money think they need to close down and find jobs they can actually do as running a chip shop isn't one of them. I am totally disgusted I got charged nearly 30 quid for a chippy that probably will make us ill . Update* I now saw with my own eyes that you buy your pizzas from aldi which by the way the pizzas are only 90p and will get over charged at this chip shop. I actually think contacting my local omnibudsman to get help with health and safety for them to go to bene's would be a good idea.

The food is absolutely brilliant but a bit less of what you might expect BUT do not be fooled as the fish is brilliant and very nicely positioned next to a sainsburys so you can buy a cheap drink from there

Normally everything is great but tonight my hubby ordered Mac n cheese and a cheese n tomato calzone his was piping hot but my pizza wasn’t even luke warm and the 1 slice of garlic bread was cold not a happy pizza bunny 🤢won’t be back for a long time

2 1/2 hours waiting on food and still not here disgusting service cant even review the food as not even got it

Good quality freshly made to order

Very nice pizza it was ready on time and the staff were very friendly

Wouldn't guve 1 star, but no option 40 mins late. 3 mini sausages instead of 2 large. Pizza garlic bread and burgers were hard and colder than my mother in law. Curry sauce vile and not worth £2.60 for half a small foil tray. Chips were hard. Over priced is an understatement. Won't be back.

So ordered food tonight from this branch thinking that it was going to be good, looking forward to a great family night in after returning home from Australia, we ordered a cheese pizza with jalapeño and sweetcorn on it as my friend is vegetarian and is allergic to pepperoni to only go home and receive a pepperoni pizza, nearly had to get the epi pen out poor thing was shaken haven’t seen her like this in ages. We were also given fries which we didn’t order we ordered chips not a big deal but still want to get what we ordered got home for the second time for the fish to stil be swimming in grease in the box and rubbery. Very poor experience won’t be back very shocking! It’s a big no from me

Good food and service with a smile.

Ordered Munchie box told it would be 45 mins, after an hour and 10 mins I was told it was about to leave the shop after a further 45 mins I phoned to cancel as 2 hours later i know it’s going to be cold as is what happens with this shop. Do yourself a favour and go elsewhere! Terrible service 😡

Placed order 5.30, now 7.45 no order, phone just rings out then onto answering machine. Left vm to say cancel order, ridiculous

Second time they have said delivery in a hour and 2 hours 20 mins later still no sign even after phoning and and being told it's in way at an hour and half later no show don't bother they just lie to you we are 5 mins from shop should be no stars

I gave a 2 star review because the food is good but I took 3 off as we had to wait over 2 & 3/4 hours for food that was supposed to arrive in just over an hour, When it did arrive it was stone cold. Yes it is Christmas eve & I didn't expect to get it in the hour they said I would but almost 3 times longer is ridiculous for what is supposed to be fast food, We might give them another try BUT as we have bought food from here 4 times in the past & everytime they have been late, Never as late as this but still late im not sure if I want to wait until bedtime again to have my dinner.

Where has the quality from previous years gone? We waited for the order for 3 hours and got the wrong food with raw meat. should be closed by the health department!

Avoid the place delivery is bad to say the least I would have given 0 stars if I could have ordered food at 18:15 and still waiting at 19:50.

Delivery took 1/30 min. Orders just fish and chips. Came with no chips. Expected me to wait 45 moor mins to get chips to me. Another order on separate day came with only half the order. Rang back told me be there in 5 min. 35 min latter no stuff. Rang back got attitude and why there running late. Get orders right and don’t lie about the time it’s going to take and everyone’s happy. On top a this a gave first delivery driver £2 tip. Second delivery driver demands £2 for delivery of the stuff they messed up lol. Place is a joke!! Chips are from day before. Disappointing isn’t the word for this place.

Always amazing food, with a great menu to choose from.

3 hours wait for a delivery, shocking and the food was cold do not order from here

Worse meal I had, asked for meat uncut, came all cut , cold 25 minutes late, and boss said wasn’t cut refused to refund money or send a new 1, poor girl I feel sorry for

I asked for my meat to not be cut. It arrived cut and it was cold arrived later than expected delivery time. Phoned up to let them know and refused to send a new one of refund money. Absolute joke no customer service only taking money and serving sh*t food. TAKE NOT OF YOUR CUSTOMERS! MANNERS AND CUSTOMER SERVICE COST NOTHING!! Won’t be ordering again. Vile.

15 minutes to wait for chips... in a fish and chip shop not.good enough

A very good chippy. Good portions. Service is a bit slow

Delivery is shockingly bad, if it even arrives.

Ordered a chicken wrap which was average and a hamburger supper which was inedible. Looked like it was the dregs of the chips and batter was soggy and full of grease. Asked for salt and sauce and there was none. Won’t be ordering from here again. Very disappointed.

Exceptionally poor quality ham omelette. All ham burned at least half of thickness. Fluffy omelette? Would make a good draught excluder. Will I go again - note venue if I was starving to death. Pity I cannot give zero stars

Waited to long called at 19.37 still waiting at 21.45 absolutely hank Marvin … unbelievable waiting tim need to get some scooter to scoot up and down quicker 😩😖

Would not recommend at all. Far better around. Only came here because others shut through refurbished! Would not use this place again

Three hours to deliver…. On a Monday… Including a kids meal….

Was told be 5 minutes still waiting after 40 minutes usually they're quite quick but not tonight as girl was on herself and was busy, wasn't worth the wait as was overcooked by time got it , very disappointing.

Never had a bad meal from here, the new york fries are a must

Currently waiting at 3 hours now for our delivery!!!!! Omg haven't waited this long for a takeaway even the week of Christmas.... We have rang over 200 times only to hear the engaged tone... At this point we only wanted to know what's happening as our kids have obviously started eating other things... Would never have ordered if they had been honest and said they were overwhelmed with orders.. Could have flown to Italy and git a pizza by the time we may get ours.

I put an order in at 18;20 told it would take 15, mins it was a kids chicken nuggets and s single cheeseburger still not ready by 1900pm my daughter was going to her the best of it more people ordered for collection was ready

Quoted ten minutes, just to cook a sausage so I ordered then when to nr by shop to get some lotto. Ten minutes later back to shop and waited a further 5mins, so enquire where's the sausage yet another ten mins absolutely never going there again the food wasn't good either

First time we've ordered from Bene's and we were not disappointed. Everything was fresh, tasty and a plenty. Staff were lovely, especially the lady serving and on the till. We'll definitely be ordering again. Totally worthy of ***** five stars.

Waited 20 mins in shop for chips as they were doing diliverys first forgetting about customers waiting then pre ordered food was cold.

Staff very welcoming. Large choice of food to choose from. All very good.

Just picked up a fish supper chips were terrible certainly not worth £8.50

Terrible service don’t order online, over a hour later than advised

Joke of a place! Ordered at 6.30pm and 9.18pm still not arrived! £38 order to get told to take it up with just eat! Pathetic place

At friends for tea ordered pizzas at 6.45 still waiting at 21.50 … less than five minutes from chippy .. phoned three times not interested Absolutely starving

The fish was lovely and the chips too. It may seem a criticism but the food arrived cooler than we expected, but, there maybe a few deliveries before ours!!

Excellent fresh produce served efficiently by friendly staff.

0 stars AVOID delivered a raw chicken wrap tonight 29.01.22 and when contacted to advise showed no concern and no refund offered, a measly sorry given and an offer of a new wrap - as if interested

Not good poor would not recommend waist of money

Ordered food tonight nearly two hours later still no sign of my order rang and got some rude man who when I asked where my order was said its here waiting on a driver I asked how long more that would take he said I told you when I get a driver no apology just plain rude.after another half hour waiting I rang and said cancel my order only for it turn up at my door 15 mins later I told the driver I cancelled it he started swearing obviously no communication between staff and drivers.i used to order from here all the time never ever again.

Well worth the money large portions. Safety precautions in place. Friendly staff.

Took 20 minutes to get a fish supper even though the shop was not busy. Poor service.

The best fish and chips and amazing staff.

If I could score 0 I would made an order at 8pm an still waiting to the point we ain't even hungry anymore. Its absolutely shocking service delivery was meant to be 40 mins 🙄 Update food finally arrived 10 mins before closing for the driver to say sorry couldn't find the place 🤦‍♀️✋ to which point we weren't even hungry anymore so basically wasted money won't be ordering again after that disaster

Tasty food, definitely on my nice list.

Great food allways hot and staff are very friendly

Ok chip shop with lots of choices

Staff friendly, reasonable price, fresh and quick

Just had food from benni Dalkeith got admit it was rubbish got pasta and looked like it had been dropped on floor and tasted horrible fish and chips dry and not good went in bin as well has went way down hill

Bad experience! Food poisoning 😫 sausage supper ! I'm not the only one ill either so it's no a coincidence... funny how my sausage super I waited 15 mins for they got it wrong gave me a couple of mini sausage so I waited for new batch which funny enough only took around 5 mins if that 🙈 they was cooking as people order so wasn't any food prepared! Tbh I think they done something just because I was fussy... iv contacted doctors even they have said I have food poisoning! An this place was only thing I ate at yesterday ... I wanted to give 0 stars but can't post 😕 without one star huh

Ordered a hamburger supper, normally takes around 5 minutes to cook, was standing outside in the cold for nearly 40 minutes waiting for my food whilst watching them give orders away to people who ordered after me. Absolutely ridiculous will not be back.

Special fiah supper not nearly as good as usual. Fish was over cooked. Not sure if the oil had been too hot, or the fish was left in the fryer for too long, but won't be going back any time soon.

Oh Bene Bene Bene. Fish and chips is spot on. Pizzas are perfect. Kebabs second to none. Highly recommended

If you order 1 hour ahead for a set pick up time you don't expect to arrive and have to wait 20 minutes. Fish and chips stuck to the box as sauce had been added and not put in the usual carton. Dont commit to doing Just eat and forget about all of your other customers please. Normally fantastic but last night was a big let down.

Bene's is by far the best fish and chip shop in Dalkeith. The batter is always crisp not soggy, as it so often is in Scotland.

Great fish always fresh and the chips are the best chips I've had from a chippy

Good quality, not too long to wait and good value for money.

Food has always arrived hot and on time.

Great service, fast and friendly. The food is always delicious

Ordered 3 hours in advance for 7pm. 7.15 still no food, phoned to ask how long it would be and the girl said it was on the way - 20 mins later still no food, phoned back and the girl on the phone was extremely rude saying it was still on the way and then hung up the phone - food arrived at 7.45 and was lukewarm at best - won’t be using again

I can’t leave a review on just eat as my order was cancelled after waiting 1.5 hours the order was delivered to the wrong address. Unbelievably inept.

Takes ages and the pizza was freaking awful.

An hour and a half after the estimated delivery time. Excuses every time I called and asked where the food was. Absolutely disgraceful! If I could give 0 stars I would! I would highly recommend you do not order from this place or you will be disappointed! Plenty of other good takeaways in the area.

Friendly staff really good food

Food totally disgusting , chips so dry and hard , will not be back , if I could remove the 1 star I would -4 * from me

I'd be able to review the meal, but they called well after the scheduled delivery time to notify me that they had no Fish left. As I did not wish for any other food, I had to cancel my order. But Just Eat was unable to refund it due to the restaurant having marked it as completed order.

Customer service was horrible and I received my pizza and it was burnt... also the dinner wrap I ordered wasn’t right they obviously don’t read the comments on the order! Definitely won’t be ordering from there again!!!!

We waited four hours on the delivery after being told one hour by the app. Every time we called we got excuses and Promises that it was just on the way. They should be removed from the just eat app because they are shockingly bad at customer service. They should just be honest and say they can’t fulfil the order because they don’t have the capacity... I suspect they want the till full at all costs..... screw the service or the ratings. Shame on you owners...

Just received my delivery which was late of a calazone that is burnt and ordered garlic mushrooms and not even a hint of garlic in them I wish I could show you the pictures but don't know how to, I've ordered here before a long time ago and had burnt food thought would give benefit of the doubt but just had exactly the same i will never order here again

We get a takeaway most Sunday's and tonight was the worst, half pizza was dry, chips were over cooked and fish was dry. Chicken kebab pita was hard. No pleased.

I got a bag of chips they were not nice

Amazing! Loaded fries..😍, Big portions aswell! X

1 hour wait for portion of chips and a vegetarian pizza,, chips were cold when they arrived,, pizza was barely luke warm,, but the rude guy who answers the phone says it was sent 3 minutes ago. I now know why I stopped ordering from there over a year ago and won't again unless it changes to different owners.

Just got take away chips for the kids but they were very good, definitely be going back for a sit down fish and chips soon

Ordered meals for 4 at 8 pm told it would be 50mins. I hour and 10 minutes later we phoned to be told it was just being made up.???? Over 25 minutes later phoned back. To be told nothing I can do about it we are busy. Asked to speak to manager was told he wouldn't speak to me I said yes he will ! Eventually came to phone said to ask for 10% discount next visit told him I wouldnt be back and put on strong accent I couldn't understand him probably an avoidance attitude never recommend oh yes and forgot to add no drink in order

Not good fish and chips, long wait and overpriced

Benes at port Seaton is really good the best fish and chips going

Quick service, and fish and chips were really good