Bella Italia - Lancaster in Lancaster

Gristle-rich bolognaise and factory meatballs.

Food was lovely and service was quick and efficient. Everything was explained and the experience was just easy and enjoyable.

Everything was amazing !! Niko was super nice and we got our food so fast !!

Lovely place! Good food, wines and great service!

Lovely evening thanks - friendly, welcoming service and good food

Had a lovely evening meal at Bella Italia tonight for a business meeting. The food waiting time was short and the food was top quality which coupled with the lovely staff made a great night for us.

It's was a lovely meal, priced decently and friendly staff - what more can you ask for.

Had a pleasant meal the food was hot and tasty the server niko was professional and polite nothing was too much trouble

Lovely meal in Bella Italia today, a small lunch for me and my husband to share. The pepperoni pizza was really tasty and good value. Only downfalls, the toilet area inside, and outside it, had an unpleasant smell. Also the service charge is automatically added to the bill; given, there is an option to take it off, but most wouldn’t want to request this, as would feel awkward to do so.

My son and I love it there it's a great restaurant for children and it's reasonable price too

Niko was very nice and welcoming, great service.

We had a fantastic night at Bella Italia, really great authentic Italian pasta and really great service. In particular Marty made our night really special, thank you very much!!

Amazing food and such a cozy place Matty was so attentive, we had a lovely time there.

Mi novio y yo vinimos a comer rápido antes de tener que coger un tren. Después de informar a nuestro camarero Matthew que estábamos en un poco de prisa que no hizo más que acomodarse para nosotros! Era informativo, accesible y genuinamente amable. La comida llegó rápido y era increíble, pero lo más destacado en nuestra experiencia fue el servicio!

Best Ambient with the best service, DES was really sweet, welcomed us really warmly and made our overall experience joyful. Will surely recommend this.

Had a lovely meal at Bella Italia. Our server was Des & Alin! Both incredible and friendly! Did the 3 course set menu, so worth it! They have plenty of classics on the menu, everything was delicious and full of flavour! Food was piping hot, served super quick, hosts was engaging! Had a great meal! Thanks everyone! :)

We go here regularly, it’s one of my little boys favourites. And in a time where going out can cost a lot, their children’s menu is fantastic option. Very friendly staff and always very welcoming. Feels more like an independent than a chain which is fantastic. Thank you

Nice food, lovely service by Chris. Fanks.:)

Alin Niko Izzy Cara Gav and Craig were such an amazing team who went above and beyond to accommodate my group of 50, speedy service, friendly faces and just a fantastic bunch of people. Thank you guys!

Niko was our server, amazing service and made our experience enjoyable. £5 pasta was absolutely amazing definitely will go again. Portion sizes were so good for the price.

We had a great experience the food was so quick and Danny the chef made our pasta to perfection. Would highly recommend the £5 pasta. Love you Danny!

I was on my own and felt a bit pushed into the corner. I also felt as though I was invisible when it came to service too. No-one came to ask me if my food was okay.

Cara is a great server, thanks for speaking to us in Spanglish!

More good 👍thanks Cara you is fantastic

Our server Niko was great help after a bit of an issue with undercooked food but overall it wasn’t great

Fantastic night in here, not what I would call authentic Italian food but good food great service very decently priced and offers available on their app. We took our 18yr old daughter for a bite to eat before we took her out for drinks before she went out with friends. Bella italia gave her a birthday cocktail

Una muy buena experiencia, muy buen ambiente, deliciosa pasta vá lasaña, y un gran pan de ajo. En pocas palabras, comida decente y buen servicio. Volvería.

Food was brilliant, the £5 pasta offer was great value! Our server Des was really helpful!

Was absolutely amazing. We had Matty as our server. Our food and drinks came out very quickly and tasted amazing. Thank you guys! :)

Friendly staff. Patient. Attentive. Good humoured.

Excellent food, relaxing restaurant and the attention was top class - particularly from the waitress Cara.

Deliciosa comida servida puntualmente en el restaurante relajante. Super limpio y decorado con elocuencia. Súper impresionado con la bienvenida que dio la camarera Cara. Genuinamente una de las bienvenidas más naturales y cálidas que he tenido en cualquier restaurante. Esto continuó con el resto del personal y la comida era perfecta. Muy recomendable

The food was absolutely lovely and tasted amazing. It was a really nice place to eat for the night and the service was amazing. As soon as we walked in the door we were greeted by this lovely waitress called Cara who was very polite and friendly the whole time. Will definitely return soon!

Cara was lovely, constantly checking on us and how our meal was and made payment very easy. Would recommend!

Fantastic service from Cara - had a lovely meal!

Great atmosphere in the place. Food and service was very good. Our waiter niko's service was very good and made sure everything was okay. Great time all round

Little pre Christmas lunch with our daughters school friends before cinema. Lovely atmosphere. Meals tasty and fast service. Served by Ellie who was really friendly and lovely to chat too. Made sure we had everything we needed.

Had a lovely Christmas meal before heading to the Panto at Lancaster Grand Theatre. Festive atmosphere, fantastic food and great staff (thanks Chris!).

The food was absolutely amazing and dez the elf’s customer service was 10/10 would highly recommend

Was served by Niko! Had a nice meal, felt very attended to the whole time, and the food was great value for money!!!

I have invited my friends to Bella Italia for lunch and to exchange presents. It's an experience we all enjoyed. We ended up having to split the bill in the end, but again, an enjoyable experience. My friend Josie gave high praise to the chef who was very thankful about it.

Fue servido por Niko! Tuve una buena comida, me sentí muy atendido todo el tiempo, y la comida era una gran relación calidad-precio! Venga para una noche de citas asequible

Great food, great service, cosy, great experience

Thank you Chris and Des for a lovely lunchtime meal.

Pizza was great and our server, Niko, was very friendly.

Nice food went with a party of 14 my son is special needs only wanted a bowl of plain spaghetti got charged £16 well overpriced

Delicious lunch and wonderful service from Niko. We were here in town for a couple of days on vacation and popped in for lunch and it was a great decision!

Food was good, service was amazing. thanks Aaron!!!

Ordered Stella artois, alcohol free turned up, sorted the right drink out. Food came, was asked if I wanted parmesan, I said yes, it never turned up. Ordered another Stella, that never came, then they try to charge us for the alcohol free rubbish. Very poor service at Lancaster

Niko was super friendly, attentive and cheerful all night - despite the festive crowds! Thank you ♡

Pedido a través de su Birdbox de entrega y llegó 2 horas después y enviaron artículos mal, llamaron y no hicieron nada al respecto. El gerente del restaurante dijo que no se podía evitar y se negó a enviar el pedido correcto. Pagamos un cargo por servicio y obtuvimos 0 de servicio al cliente, ni siquiera se disculpó por el desastre y me dijo ‘tiene un restaurante ocupado y no tiene tiempo para lidiar con esto’. No puedo creer que alguien tan incompetente en servicio al cliente esté administrando un restaurante. Qué horror.

El personal era absolutamente increíble Cara y Niko en cuanto al joven a cargo fue muy abrupto y en su foso telefónico de la época

Outstanding food and great service

Very good, very pleasant staff, thank you Niko.

Food was brilliant, service was exceptional. Des was really nice 🙂

Bella Italia in Lancaster is amazing, amazing food and amazing service, would highly recommend this place to anyone 😀 the new Xmas specials are delicious.

Excellent food and very friendly staff. Love coming to this restaurant. Will be back very soon.

My mom and I had a lovely lunch visit with beautiful drinks and delicious pastas. The servers including Chris and Des were attentive and lovely to talk with during the quiet hours. The music and the design of the interior was gorgeous and it makes the restaurant a favourite for us!

Recibidos en la puerta por una encantadora jovencita ‘Niko’ pudimos elegir si nos sentábamos. Mi marido, que tiene problemas de vista, preguntó si los baños son Niko explicó y enfatizó las empinadas escaleras y tener cuidado. Tuvimos una comida encantadora seguido por el desierto compartido - naranja de chocolate que era hermoso. Niko nos revisó a través de la comida y todo lo que puedo decir es lo valioso que es para su compañía. Una joven amigable y feliz.

The food was fabulous! Emilia had the right balance between letting us eat in peace and ensuring that we had everything we needed. All in all a great experience! We will definitely seek out Bella Italia again next time we are in Lancaster

Lovely meal. We pre booked as always busy. Good value

Friendly servers, good atmosphere, great food :)

Absolutely brilliant experience, food was amazing and our waiter was for lovely. Only downside was that our table felt in the way of other dinners and in the way of toilets. But our experience was brilliant and we will definitely be back.

Megan was lovely and kept an eye on us throughout our visit.

Megan gave us great service. She was warm and proactive, always with a smile and willing to help us find the best option ! Thank you Megan !

The food is great, and Megan was so kind

service was good and place was comfortable

Food and service amazing! Thanks, Niko 😊👍!!!

beautiful food, amazing atmosphere, stunning location (you almost forget you’re in lancaster - like being in italy), amazing food! gorgeous cocktails, bit sad we had to share the birthday atmosphere (bit embarrassing they pretended it was a 21st as well) LOVE niko! LOVE LOVE LOVE niko! slay niko!

We had a really tasty meal, reasonably priced and varied menu. Service just right

Great service, good food, will return

My wife and her friend went this evening after a day of Xmas shopping. My wife couldn’t praise the pizza enough best one she’s ever had and she loves her pizzas her friend had spaghetti carbonara and really enjoyed her meal as well. The staff were very friendly, they both said they will definitely go back again. Many thanks for a lovely evening.

Wonderful service from Aaron and all serving staff that helped us, food was delicious and staff went above and beyond to make sure everything was perfect, would recommend.

Niko was awesome! So attentive and kind! Made our experience 10/10!

Great meal, great service, and the offers of money off were fantastic.

Lovely start to the weekend. Very busy because of Light up Lancaster but staff were brilliant!!! Special mention to NIKO who was amazing!! (My 12 year old daughter loved your hair!!)

Fabulous dinner at Bella Italia in Lancaster tonight! Emilia and all the staff were very friendly and helpful. Nothing was too much trouble. The food was delicious. Great to be able to have a smaller pizza with salad too. Loads of Gluten Free options as well. Best GF pizza option I’ve ever had. GF cookie dough dessert was delicious! The coffee was great too and we know coffee! Excellent all round! Highly recommended!

Aaron, des and nico, were all lovely, provided quick and great service. Would definitely shoutout them and this Bella Italia !!!

Aaron, Des and Nico were terrific. Great service even though we were quite a large party.

I ordered spaghetti bolognaise as a takeaway. There was a lot of spaghetti but hardly any bolognaise. The pasta was of a similar texture to that out of a packet. The portion size was on the small side and not good value for money priced at around £14.

It is the first time we have ordered food from Bella Italia in Lancaster. We ordered the triple chicken pizza deal (buy a triple chicken pizza and get another dish free) via Uber Eats. However when we got the receipt it only had the bolognaise (the free dish) on it so the order had not gone through properly - it is possible that we made an error at the ordering stage because we are new to Uber Eats. We immediately tried to cancel or amend the order on the Uber Eats app and it said to contact the restaurant directly. We called Bella Italia three times to be met with the same response from the general manager, that there is nothing that they could do from their end. We asked him if he could just add the pizza on to the order, as it was buy the pizza and get the bolognaise free and the pizza was cheaper than the bolognaise anyway. The general manager suggested that he couldn't do this as he would have "stock missing" that wouldn't be accounted for (i.e. 1 pizza base and a handful of ingredients). We read the instructions verbatim from the Uber Eats app (see screenshots) and the general manager continued to say that he couldn't help and that the order would just be collected by Uber Eats unless there is a way we could find to cancel it. There wasn't a way as the instruction was to contact the restaurant! We were left paying more for one meal that we would have done for two and with a lot of frustration after dealing with the Uber Eats app and a rude general manager at Bella Italia. Needless to say we would not recommend. We will not be ordering food from Bella Italia in Lancaster or any of its other chain restaurants because the food was pretty bland and, as a company, they are clearly not selective enough with who they allow to manage their restaurants. We will likely go back to using Just Eat too as it is much simpler to cancel or amend any orders. An overall unnecessarily frustrating experience!

Really great service! I asked to exchange my carbonara for a pizza as it wasn't to my liking and the staff were really nice about it. I felt really bad as I have never returned food before at a restaurant but they were all just so lovely and made it a really nice evening! :)

Came here with my son (9) this week for a little treat . I can honestly say the gentleman that served us was totally clued up on allergies ( son has egg allergy) and it was most refreshing to see after visiting some places that where completely lacking any knowledge of them . The young guy went above and beyond to cover everything, and he is a definite credit to the restaurant ! The food was delicious and the restaurant and toilets were really clean . Couldn't fault it and would gladly recommend people go there !

Chris was a great server, really helpful and sociable. Made the whole evening even better!

Another great experience at this restaurant! Really enjoyed the limited edition Creamy Prosecco Pasta. Anca was great too!

Great food & excellent service, would definitely recommend

I was served by Cara, and the food and atmosphere were amazing! Very welcoming staff, and a pleasant experience!

Lovely food but £50 for 2 cokes and 2 mains which largely equated to a very nice snack ... way too expensive for what you get

What a great service by Des. Very kind and showed a lot of humility. Appreciate a lot.

Miro was lovely and very friendly ❤️❤️

We had a lovely meal for our 7th anniversary. Anea and Niko looked after us extremely well. The food as always was wonderful and looking forward to visiting again soon :)

Amazing food lovely servers especially Niko

Over priced, over cooked pasta, gsve it a second try hoping maybe the chef was having an off day - NOPE! Food was just as disappointing

Always been very good……. still is

Friendly staff and nice food. We had a mix of pizza and pasta. The spinach and ricotta cannelloni was good.

Been to Bella Italia this afternoon we had a couple of little issues with one persons meal and the staff couldn’t be more helpful especially the manager Dez who went above and beyond, we will be back, Thankyou so much for your understanding and resolving the issue in a very generous manner.

Absolutely enjoyed the whole experience really nice food very tasty service efficient and thankyou very much

Excellent service and good food

Fab service for an18th birthday. Thanks

Lovely fresh meal last Sunday evening. Great service from two waiters. Nothing too much trouble