Bell Italia restaurant in Gravesham

Very friendly staff and a great atmosphere. Food tastes great and I'm always happy with my service . Iwona was lovely and very helpful to our needs

We went with the whole family to bella italia on Saturday. We hadn't been there for a very long time. We were not disappointed! Our waitress named Beata was very helpful and friendly. She took our order very quickly. The food was delicious, warm and served on time! Our waitress checked on us to make sure we had everything we needed. We will definitely be back soon. Highly recommend! Thank you Beata

Lovely Staff , lovely food , very nice, Food came out in good time, desert was very nice , staff were very kind and helpful with options.

Adel has been nothing but awesome! The food would keep calling you back. From table 10, April 5, 2025. Time: 2.53pm. I would highly suggest them

Our waitress was friendly and polite. The food was lovely and she was brilliant with my niece as it was her birthday. Thank you very much jaja

10/10 lovely friendly customer service from everyone, especially Iwona and another gentlemen, however I didn't catch his name unfortunately. The food was lovely as well, we all enjoyed our meals especially the baby :). Thankyou for a lovely and warm experience. (Also they have cool weird robots that sing shakira and other songs😂)

We visited on a Sunday evening as a family of 4. The service was atrocious. We had to wait over 15 mins to order a drink. The restaurant wasn't particularly busy and there seemed to be more than enough staff. They all seemed very disorganised and didn't know what to do. The bar area was shocking. It was very untidy with piles and piles of dirty dishes. The food was average at best. Won't be retuning.

I booked this place for my daughter’s 16th birthday which I made the restaurant aware of before our visit. When we got there, not once was we greeted by anyone for drinks or food, I had to call someone over just to get any type of service which was rushed and the worst I’ve experienced. I ordered a drink which arrived 20 minutes after I ordered at by which time I had finished my meal and didn’t want it anymore. I asked if someone could sing my daughter Happy Birthday to which I was told they couldn’t but if I wanted to I could order a desert and the robot they had serving food could sing it for her. Honestly, I have never been more disappointed. My daughter left unhappy because she was expecting something a little more special which we both was considering I had told them it was her 16th and it would have took 2 minutes for staff to have wished her a happy birthday as every other restaurant I’ve been too has always been more than happy to do. The food was watery, bland and tasted like a cheap school dinner and it’s not cheapest of places to eat. The waitress who served us once called over was very sweet and polite, but I’ve never gone out for a meal and not been greeted or served but quite literally having to call people over when we wanted to order. Awful!

Absolutely disgusted with this company Sent me an offer and have been openly publicising their bottomless drinks offer over the Xmas period, clearly stating in their own T & Cs that it's available at my chosen restaurant on NYE only to find out when you book it they are now saying it's not available What a scam and what a way to treat their customers it's disgusting

Such a lovely time spent in a nice place, served by very friendly and polite staff member, been advised on food and drinks, very knowledgeable waiter name Ben served me and my best friend on her birthday, staff organised a cake and sang happy birthday to her, just amazing, couldn't ask for more, we had fabulous time. Thank you so much, Ben and a lovely manager Rishiha. You were great xxx

Once we got seated, no one served us for a good 15 minutes, until I got up and asked if we could be served and ended up getting brushed off. Until my partner asked Adel if we could sit in his section, as soon as he seated us, he served us straight away. And he was absolutely lovely and a great waiter! He turned our frowns upside down and we were able to enjoy the rest of our night there. Thank you Adel!!

Had a great dinner with friends, we had a table of 16 and all of our requirements were met quickly and accurately. Food was great and portions were good.

Lovely atmosphere, nice Christmas music playing but not too loud. The food was delicious and we loved that it was bought to the table by a robot, the kids loved that too. We were served by Thomas B who was very polite and attentive. Thanks for a lovely visit, will be back later in the month

Visited bluewater and ate at Bella Italia I cannot be complementary enough of Ben our waiter he was charming and so professional while providing a fantastic service for our family. Can’t thank him enough what a gem for your organisation

Had the best lunch. I am gluten free and I was shocked to see such a variety, no other restaurants offer 5 desserts that are gluten free. John was our waiter and he was amazing also

Had another great meal at Bella Italia. We were served by Tamara and the robot waiter. Service was fantastic. Food was fantastic and obviously the company was fantastic :-) we will be back.

Excellent service from Adel! Friendly, smiling and very helpful staff. First time visiting Bella Italia! Will be back!

As usual excellent service from our waitress Iwona who is always very attentive friendly and always has a smile nothing is too much for her whatever your request is

Iwona served us today, really nice experience as always. Staff all friendly and happy to help. Food great as expected. Clean and tidy place with nice atmosphere.

Amazing food and great service. Went here for lunch the service was great our server Tamara was friendly and attentive. There was also a robot who could deliver your food which was novel. Will be back

ivana service was fantastic and absolutely perfect. she welcomed us with a warm service and gave brilliant recommendation for the food which was also lovely.

Went there for family lunch and sat down for 20 minutes with no one attending our table, I had to flag someone down even though the place was practically empty about 7 table were occupied in total and they had more than enough staff just walking up and down. Took 30mins from time we ordered till when our food came, then had to flag someone again to take our dessert order after eating and again to pay the bill, it was ridiculous. Just overpriced rubbish. Hardly any chicken in the buttermilk burger, no offer of sauce for our fries so we ate it like that as I was tired of raising my hand up like a school child to get someone’s attention. Pizza size has shrunk and not as good as they used to make them. Their dough dessert was just awful, super dry, hard and seems like a reheated cookie dough so very over baked and definitely not fresh. As a baker myself I’ve tasted some interesting dessert but this skillet dessert was shockingly bad that even my dessert loving kids refused to eat anymore after one bite so we just left it there. I’ve said few times recently that I won’t come back to Bella Italia because their food and service has gone down the drain but I sometimes remember the good old times when food was great and service exceptional so I gave it another try but never again, just a waste of my money and time, they even make Cafe Rouge that was so bad look good unfortunately they’re not there anymore.

Great service from Ivana, really sweet and kind. Service was quick and everything was spot on. Really enjoyed the food and will definitely be back

Great service by Sabina. Drinks and food came fast. Very pleasant and coffee were amazing. Amazing atmosphere I will definitely be back again!!

Service by Iwona was friendly and excellent. The quality of the food is great and always reliable. I come here regularly and will return again.