Beefeater Grill in Woking

Deadly atmosphere Sunday evening No food, no joy few people. Oh for for some fun and atmosphere. Never again, even if it is centre Woking.

Bridge Barn is now only open for the Premier Inn customers.. you have to book and show your room card.. But all the staff were lovely.. The food was nice and typical pub grub..

We had dinner here on our first night at the hotel next door, the staff member really wasn’t bothered whether she served us or not, the restaurant really wasn’t busy at all, I’ve had better BBQ ribs in other restaurants in this chain. We had breakfast before leaving the hotel, the food was average, the coffee machine was faulty while using it, waited for staff to rectify, on chatting to the staff when paying our bill, they said they’re closing down tomorrow, so probably answers for staff attitudes.

Extremely unfriendly and rude service, it was as if everything was an issue for them, and we felt VERY unwelcome there. Arrived for our reservation a little ahead of time for a birthday dinner with family, and was greeted by “Are you sure you want to bother, we are closing soon, you better order quickly”! Told “No Cocktails” and then at the end of the meal told they don’t honor the Blue Light discount even though it says it’s valid online. I’m sure it was because the bill had already been printed in their haste to kick us out of the restaurant asap. Simply made to feel like a massive inconvenience to the staff who were the rudest I’ve encountered in a very long time.

Thought the staff were brilliant bearing in mind that the site is closing in early July please beware when booking this premier inn on line as it’s not made clear for this site that the beefeater is soon to be a building site.

Lovely to be able to go back. Food was very good & we were able to take our time as we were there for a family celebration. The menu was varied & the desserts lovely. Thank you to Sue for great service, nothing was too much trouble.

Been regularly coming here for years and it just gets better and better as time has gone on. No longer waiting ages for food/drinks, staff always friendly, smiling and chatty! Couldn't ask for more!

Been coming here for years and just gets better and better! Amazing staff and management, always friendly! Perfect in the summer sum by the canal!

Wow i am glad they are back open now in the mornings and evening. They do an amazing breakfast as it cooked to order . And the staff are amazing and always helpful

Great service in the restaurant from Sue and Sheila in the restaurant when coming in. We were seated promptly and food arrived quickly. All the food was hot and fresh. After finishing in the restaurant we went to the bar where we were served by John who we had a great laugh with to finish our night off. Even though we couldn't understand a word he said in his Scottish accent 😂. But overall 10/10

Had a lovely meal here today, I am so pleased it’s back open. Lovely friendly staff. Food was delicious clearly must be under new management. Looking forward to going for breakfast. 😋

Been a regular here for years but has been gradually going downhill. Staff continue to be lovely but, decor and furniture tatty. Chairs in bar are patched with duck tape. The food was dreadful. It was cold and inedible. Many things on the menu were not available and particularly no Sunday roast!

APPALLING AND DIRE LACK OF CUSTOMER SERVICE Booked online evening before, arrived to find building closed. Called central office who said manager would call me. 24 hrs later called central office again and finally spoke to manager, who said she hadn't been passed the message and building closed FOR A WEEK although website still taking bookings. Said she would call me back, she did not. Wrote feedback of this on Bridge Barn website, received email ticket number that I would be contacted soon. NO RESPONSE. Tried to book again for midweek lunch only to use previously downloaded Reward vouchers. Closed midweek, only open weekends. Wrote another feedback of this on Bridge Barn website regarding no response to date, and requesting reinstatement of Reward voucher, received another ticket number that I would be contacted soon. NO RESPONSE My conclusion can only be that, THERE IS NO CUSTOMER SERVICE because, in my opinion, not factually based, they will be closing down permanently soon, and keeping regular customers happy is of no interest. They will take their money for Christmas bookings in their shabby rundown premises, which is a poor representation of hospitality, and then they will be gone. It makes sense that Whitbread have not maintained and updated the premises if it is to be closed. Ceilings do not fall down of their own accord unless there have been no recent inspections and no recent maintenance. My experience is consistent with other poor reviews of Bridge Barn. In October we visited another Beefeater and the vibe, customer service and food in that restaurant was so different, and such a positive experience. I'm lucky, I only lost my vouchers value, but fortunately I'm not eating there on Christmas Day, and NEVER AGAIN anyway. Good luck to any customers expecting good Christmas Day food and service, as I doubt you will get it.

Awful. Arrived to meet my family 15 minutes later than the booking due to terrible roadworks traffic with my 2 year old in tow, to be asked immediately what I wanted to order. After asking for a couple of minutes we were told that this wait would put us behind another table (should this even matter and should we have even been told this?). Starters came fine, then waited an hour for our mains. It would have been less painful if the food was actually incredible but it’s bog-standard, basic, dry, loaded with salt and I could make better at home. After a trip to the loo I realised there were literally 2 other tables covered so god only knows why there was such a delay. Definitely won’t be coming back. Save yourself the pain and spend your hard-earned money somewhere else. We had a good view of the kitchen to see staff on their phones while we were waiting too.

Unfortunately this branch has got worse as time has gone by. The quality of the food is terrible and is not the same standard as other local beefeaters

This pub really does need to be refurbished. We were staying at the Premier Inn next door for four nights & there were three occasions where our menu choices weren't available. However - the staff were amazing! I was with my 90 year old mother and they really looked after us each morning and night. They were very friendly, service was always with a smile and nothing was too much trouble for them. Breakfast & dinner was always fresh and red hot. A big thank you to John, Ian & Sheila!

Arrived at 4 pm, shown to our table, the floor under the table was covered in loads of food. No Sunday roasts, no fish and chips, many other items not available. Toilets upstairs out of order. Toilets downstairs, disgusting, smell on approaching was all I can describe as as if someone urinated in the corner and it has never been cleaned up, I find it hard to believe that anyone working there does not smell that as it permeates to the bar area. Middle toilet has faeces all around the top on the toilet, although the person who made this mess should have cleaned it up, there is no excuse for the toilets not being checked. Floors need a good vacuum and mop in all areas. Staff appeared to be sitting around at a table eating and drinking and talking, whilst the lady upstairs was run off her feet and was very attentive . Food was ok, unfortunately we will not be returning until there has been some improvements made, which is a shame as we have been there a few times. Place has really gone down.

Food was good nice and hot Jen was amazing! She truly is an asset to the bridge barn and should definitely be recognised for that

Good points : pleasant and roomy inside and in the garden, nice beer and other alcoholic drinks. Quite friendly service. Bad points: Roast for Sunday not available , coffee machine downstairs not working. toilets{both genders} need improvement, food quality average ( for all the five main courses we had) and poor value unless you have discount vouchers (which we had}, several items on menu not available. Puddings omitted. Our price stars are based on full prices. We were advised underrstaffedr

3 times in the last 10 days we've turned up to find that they are only catering for pre booked food. No bar food, no outside food . Don't even bother to drink here if you intend to eat, find a proper restaurant.

Having to spend a week in a hotel with a beefeater co-located that has failed on every level. Every day there was an issue with either food or drinks not available due to machine failure. One night after a long working day told no restaurant...

Truly the worst beefeater I have ever eaten in ….. no mention when booking the premier inn that breakfast was up stairs … the banister was sticky and nasty … we had booked a table for 20.00 and arrived a bit early told to go...

The latest of our irregular visits here. As usual, the menu is fine, the food quality is acceptable, the value for money extremely good. But, also as usual, you take a chance on the service, since staff seem to turn over quite rapidly. On this...

Fantastic service from Sheila and Toby on this very busy day - great humour, and amazing hospitality. Considering the challenges that this industry faces they were serving guests really well and had so many compliments!

The worst Beefeater I have ever been to. Miserable staff. Burnt food. Long wait for service. Restricted menu. Plus beware 4 flights of stairs to climb. Never again.

We were unable to get dinner or breakfast the next morning due to the chef quitting they told us 3 days previously. We were staying at the premier inn to visit a sick relative. We walked elsewhere to get a meal. On return at 21.05...

just had a lovely lunch. Food was spot on, and really nice house wine. Rochelle was our waitress, and she was very knowledgable about the menu, she gave us great advice, and then left us to make our minds up. Would most certainly go back...

The food was excellent especially my husbands steak which was well done and cooked to perfection as was my salmon. Sue who was working in the evening as well as for breakfast was very helpful, attentive and welcoming. All staff were attentive. My husband finds...

Food was excellent & big compliments to the chef. Had medium rump steak which was cooked to prefection & one of best steaks. Also recommend the crunchie cheesecake. Staff were friendly & helpful

The only reason for the third star is that the waitress was lovely and run off her feet, otherwise it would have been 2 stars. We had to wait for quite some time to be seated as they appeared to only have one member of...

Been here a few times and the food is lovely. But it is always filthy. We were the first booking today and yet the carpets were filthy.

Had 2 very nice evening meals and one breakfast at this restaurant whilst staying at the nearbyWoking West Premier inn. Very friendly and helpful staff who helped us when we had a problem with a Meal deal from Premier Inn. Excellent steak cooked to perfection...

Unfortunately tonight's meal was below expectations. The food was not cooked well and quality was terrible. 2 meals out of 3 were simply inedible. The drinks & atmosphere in the bar area were lovely. Unfortunately it was the food. Simply poor.

We looked forward to this family meal for Fathers day, the 6 of us. From the minute we arrived, the staff were 'unwelcoming'. My god the food was a disaster!! All meals were either cold, hard or burnt. Not one of us had a nice...

Go to the Bridge Barn regularly mainly as we always have great and friendly service from Sue. Good value for money

Friday night dinner was pretty poor. We were warned it could take a while to get our food, but it took over an hour and what we got was shocking. My chicken was over cooked and dry and the ribs were inedible. The waiter was...

The staff are what make this beefeater they’re all great friendly and professional at all times. Food is amazing too honestly can’t fault it in anyway. I recommend this beefeater to everyone I know.

Food was great, service was excellent, the lady at the bar was pleasant and polite with gorgeous blue eyes and a beautiful smile that makes me want to revisit this establishment again. Tables were cleared timely and the mood was great.

This place has really gone downhill. The food and cleanliness used to be incredible. Not anymore. The staff are very kind and do their best but sadly they are fighting a losing battle. Surfaces are mucky, carpets are dirty, chairs battered and mismatched and ants...

Service from the bar staff was great, but that’s where the food ended, when the food came out, while the food was hot, all the meat (ribs, chicken breast) was over cooked. My partners prawns were over cooked to the point they were like rubber...

Booked location for a funeral wake. Food laid on as requested and customer service remained great all afternoon and evening. Was very happy with food served and area reserved was perfect

So it took 40 minutes before anyone took our order then the person taking the order was rude then once it comes 3 of the steaks were cold and then once we started eating after getting it reheated one of the steaks was under cooked...

We waited over an hour before anyone came to the table. We had to go down to the bar to get our own drinks as it was taking far too long. When the waitress came over she complained how busy it was but also had...

This was the worst meal I have ever eaten. The food was inedible. I had Nachos, the guacamole was grey, cheese welded to a pile of unidentifiable mess. All served by a disinterested waitress who rolled her eyes when we said we didn’t want to...

Arrived on a Saturday at 12.10 with no booking. The premises was empty of customers and were greeted by a staff meeting on entry. The staff had no interest on speaking to us for some time and when they did we were told that it...

Got a taxi booked and paid for at end the night looking to have quick drink in the bar. Unfortunately the bar staff decided to shut 40 minutes before the closing time closing at 20 past 10 in the evening. Staff seem massively over worked...

Take some unhappy and demotivated staff and mix them with a chef in a steakhouse who doesn’t know how to cook steak and you have a recipe for disaster. To be fair to the staff they are probably overworked and underpaid like many in the...

The food is usually fine, not outstanding but it's reasonably good. My biggest criticism is the cleanliness of the place, especially the carpets. They are pretty dirty and unkempt looking. The place could really do with a bit of tlc and a makeover to freshen...

We stay at the Premier Inn 2 or 3 times a year and have had a decent full English in the past at the Bridge Barn, however it is going downhill in more ways than one. Such a shame as it's a lovely old building....

Location is lovely on the river. But the food is not lovely. Chips were overcooked and my steak was undercooked asked for it rare not raw.

Great bar staff food was prompt the only thing is you get is stuck up people moaning about food because it’s outside of London and they expect the ritz. pub food is pub food. They should pay the extra and go to a restaurant, can’t...

I visit Bridge Barn on a regular visit and i have find the staff to be amazing and very helpful and the setting is lovely and they do lovely food

It's okay, it sits in a lovely spot, just outside Woking town. It is let down by the unkept garden and surrounding areas. Litter over the gardens and no staff picking it up from the night before it looked like. It brings the experience down....

Having stayed in the nearby premier inn for almost 2 years I have to say that the beefeater was always welcoming with open arms and nothing was too much trouble. All of the staff are really welcoming and are always willing to help with any...

staff are always pleasant, friendly and very helpful. Food always good value, even better value with a rewards card offer.

Having had a last-minute cancellation from another venue, the Bridge Barn were able to accommodate us for a family birthday meal. Sheila and the team made us feel very welcome and provided excellent service. We all had a great meal and and thoroughly enjoyed ourselves....

Picturesque little corner of Woking, which is a blessing and cherish able in comparison to a 10m walk away the hustle and bustle of London like traffic filtering through road works and building sites forcing such traffic into single lanes and filling the streets with...

We had a large group breakfast at the Bridge Barn over Christmas. We all had the cooked breakfast - good choice of components and great value as children eat for free. Service was speedy and food was good. We've done this before as it's a...

Yet another stay at the Premier Inn Woking. Breakfast served at the Bridge Barn and as always What a miserable greeting. Poor service and mediocre food. And all for a mere £19! Every time we have Breakfast it's the same. We should have learned by...

ad a pre Christmas Sunday lunch here and it was OK. The place was almost empty which was a real surprise given how busy other places nearby were. Our server, Jamie, was excellent and the food was ok. The place was clean and tidy and...

If your think of eating here, then Don't probably the worst meal ever. Garlic Flat bread? 1 out of 3 ain't bad. It was flat, that's about all, resembled a piece of cardboard with pretty much the same taste. Chicken tenders, well overcooked, very dark,...

After queuing up for ages with my 2 young nieces for the restaurant upstairs - someone finally came to tell us that due to staff shortages the restaurant was closed and they were only serving food downstairs in the pub area. I didn't really want...

We were staying nearby in a Premier Inn, and had booked breakfasts in the Bridge Barn. Breakfast was served on the first floor and ordered at and brought to the table freshly cooked. Tea, coffee and continental breakfast also available - eat as much as...

I stay at the Premier Inn next door on a regular basis and always eat in the Beefeater as it is handy. Last visit the food was poor but I thought it was maybe a bad night so I gave them the benefit of the...

Ate here a couple of times whilst staying at the premier inn. The first evening we went for dinner and the service was great, staff member friendly, food good and service quick. The next time we went was for Breakfast where we were forgotten about...

This establishment has gone from bad to absolutely awful.We ate in the restaurant upstairs the service was very slow an hour almost for 4 meals.When they did finally arrive after asking the presentation was terrible and standard of food quality bad.I had the burger which...

Okay only. Looking a bit tired. Could do with a re-furb. Had salmon twice and both times, it was dry. Have to save I really enjoyed the chips though and ice cream portion is very small

We were several groups of family and friends who stayed over and had 2 very different experiences. Our evening in the pub was excellent. The staff were very friendly and so accommodating. We ordered meals at different times and they coped well (only one blip...

This place is dirty, worn and probably only still open because of the premier inn guests. Visited on a Sunday lunch and the place was empty. Only came here to meet friends for a catch up. We ended up eating and the food was rubbish....

Today we visited the bridge barn and ordered our beef roast dinner! The service is shocking. Our dinner arrived, looked great… But disappointedly Luke warm gravy cold cabbage stone cold. No one came to see how the food was and after hearing that they run...

This was a regular place to eat 1-2 times a week. Today was an absolute joke. We paid extra to upgrade roasts didn’t receive what we had paid for so politely asked for it as anyone would. We could hear the staff up stairs including...

I’ve had the best meal that I’ve had for a long time here tonight. The setting was lovely and the food from the grill was really good. Sue in particular was perfect attentive, engaging and friendly. I’m hoping to come back soon!!

Accommodation is comfortable and sited in lovely location. Staff at the Inn have been friendly and helpful prepared to try and accommodate our requests. Sue in the restaurant is most welcoming and very personable. Sue has put herself out to be very helpful and informative....

Amazingly miserable staff. Everything is too much trouble. Horrible experience even for a cheap eats kinda place. If I was involved with the management here I’d be embarrassed. Shocker.

It’s twice now we’ve been turned away and the restaurant was completely empty. Just checked to book a table on their site and plenty of times available to book.

Five of us visited on Saturday night following our recommendation to friends who were similarly there for Wentworth . First MISTAKE We arrived just after 1900 drinks and food took ages poor waitress was run off her feet but supported by female manager The fish...

Glad we didn’t read previous reviews . Lovely spacious room 106. Evening meal in the Beefeater next door was the meal deal , good selection , food served hot and the staff lovely . Only waited a few mins for food . Would recommend the...

We really enjoyed our meal steak was spot on as was our server great atmosphere and selection of drinks snd good

Me and my Husband visited here with our toddler Daughter whilst staying at the Premier Inn next door. We had two breakfasts, two evening meals and had a snack to take away one day. The value for money for breakfast was very good- £9.50 each...

Went to celebrate my sons Birthday and in the past the food has been good but we had a terrible breakfast there once but thought we would give it another go. The food was terrible £116 for some chicken and a ropey stake pie with...

Very disappointed at taking my brother and family to this restaurant today. Found a hair in my brother’s meal, so he took it back, only to find another hair elsewhere in the meal when it was brought back. The Bridge Barn seems to have gone...

Food very good value for money, the beer garden was not very clean at all, serviettes and rubbish everywhere on the floor, we were there at midday , one of the first customers, but it looked like it hasn’t been swept for ages, very disappointing...

Brilliant restaurant! Arrived today, hadn't pre booked but wasn’t an issue. Food was amazing, really well cooked and came out piping hot. The staff were friendly and welcoming and all requested tweaks to our orders were dealt with without any hassle. Lovely and quiet location...

Great service by Jamie.. those legs were doing things 😜 Marks out of 2, I'd give him 1 👀👀😜 ABSOLUTE HERO

I know one does not pay top wack for steaks here and cannot expect the best cut. However you do expect to.be served something that is edible. I do not know whether it was the kitchen or the steak itself but to say it was...

We reserved a table for 4, using the automated telephone service. Arrived slightly early so that we could enjoy a drink outside. Greeted with dirty tables, short-staffed in the bar. Being charitable, asked for a cloth. Told to hang on, then quickly given a wodge...

What a joke this place is. Absolutely pathetic service from the man behind the bar. Twice refused to take food order. My family had ordered and having their food served as I was about to order only to be told 'kitchen not taking orders' second...

The food at dinner and at breakfast was delicious and nothing was too much trouble for the superb, friendly staff!

We were waited on by Sue at the Bridge Barn, and had a lovely meal! Sue was very organized, friendly and helpful. Nothing was too much trouble. We would definitely come back and see her!

Stayed overnight in the Premier Inn and had an evening meal here. After eating a starter it was over 40 minutes before the main came out and it was only ( wasn't like I was sitting with a big group). In the morning went in...

Customer service from sue when we walked in was not at all welcoming or warm or friendly wasn't really told politely where to sit just rudely told booth 1 which we had no clue where that was as not been before. Table service wasn't much...

This place is GREAT value. The kids love it. They go for free so I love it. And the breakfast is excellent. What’s not to like??

Haven’t visited this place for years even though it’s right in my doorstep, but I was meeting a friend and it’s a staple for her. Wasn’t the greatest welcome I’ve experienced, whilst waiting to be seated, three different members of staff passed us with no...

We were staying at the Premier Inn next door so booked the dinner and breakfast deal. Arrived at the time booked and Sheila, who was brilliant all evening, cleared us a booth and took our drinks orders. Both ordered the Fillet steak with a small...

We booked into this restaurant for dinner and breakfast as we were staying in the Premier Inn which it shares a site with. Our evening meal was great both main meals and desserts and the house white was very cold and very nice. Breakfast was...

Outstanding service from Katie B, who did a brilliant job in looking after my two friends and I this evening. Having requested a table downstairs, as one of our party has mobility issues, Katie was there to help and assist, offering us a great table...

Had a pleasant steak meal here while staying at the Premier Inn. Food well cooked and presented and served by pleasant and friendly staff. Place was clean. Plenty of free parking

our steaks were cooked nothing like the way we ordered. The cut of meat was very low the end cut. We did complain but all that was said was I will tell the chef. we do not like making a scene so left but will...

I rarely write reviews but was extremely impressed by the service that we received when I took my parents here for lunch this week. We ate in the bar area which was very clean and we all enjoyed the food and drinks that we selected....

We were greeted by being told staff shortages and no table service. Ordered our meals and it was terrible overcooked starters and steaks were awful. Asked for medium well done and came very undercooked and really tough. Staff were pleasant enough . When commented about...