Beefeater Bagle Brook in Neath Port Talbot

We visit The Baglebrook regularly and our last visit definitely didn't disappoint. The service and the food was exceptional. I feel that the parent company is letting the restaurant down a lot as the premises could do with a bit of a smarten up but, for us, that doesn't detract from the main enjoyment which is the atmosphere and the food. The staff are always friendly and helpful and we are looking forward to our next visit.

I recently stayed at the Premier Inn and opted for the meal deal, which included both dinner and breakfast. Unfortunately, my experience fell short of expectations. Upon arrival, I noticed the floors and carpets were quite dirty, with visible stains and leftover food. My friend ordered the filet steak, asking for it to be cooked medium to well, but it arrived overcooked and incredibly dry—almost inedible. The starters came out so quickly that they couldn’t have been freshly prepared; the chicken wings were cold, and the chips and peas looked like they had been sitting under a heat lamp for far too long. Considering the menu price of £27 for the steak, I expected better quality, but it resembled more of a bad pub meal. I wish I had taken photos to document this experience. While I had dined at a Beefeater once before and didn’t have a great impression, I was hoping for an improvement. Sadly, I won't be returning after this meal, although breakfast is already booked.

I would highly recommend. The food was great and the staff were so friendly and helpful. I was served by Adele who was so lovely.

Food was great aswell as lovely service from staff. Adele was our waitress and was very welcoming and friendly will definitely be going here again.

Had lovely food here and service was great from Adele our waitress. Definitely recommend coming her and we will definitely be back!

Excellent customer service from bar and restaurant staff. Staff always ensured clean environment and was constantly on top of service. Highly recommend the outside seating which were clean, comfortable and well lit up. Overall had a great experience here.

Loved our evening in the Bagle brook, the food was lovely, restaurant staff were very attentive and chatty. We then moved into the bar and were served by what looked like a new starter. Although nervous she went above and beyond to make sure everything was ok for us. Definitely will be returning.

As part of my job I travel throughut Wales and England staying in Premier inns. The restuarants are very often Beefeater. The Baglan Beefeater restuarant is run better than the others. The service is by far the best that I experience. So a great big thanks to the waiting staff at the Bagle Brook.

Really not a nice place needs a big re vamp.The place was dirty don't know when the coffee machine was cleaned last the breakfast was terrible the plates were so greasy you could see all the finger prints on the plates even the crockery was dirty .Run down and a miserable place to be at.Dont think I will be going there again.

Excellent meal tonight and even better service. Special mention to Mitchell who helped make me feel comfortable as a lone business traveller and made sure that I had a lovely experience. Thank you...

Staying at hotel I went in for breakfast at just before 10:25 of which breakfast is served untill 10:30. Having pre paid for the meal (part of the hotel package). Upon entry i was kept waiting. lt was clear i was being deliberately ignored for while they cleaned around me. Eventually after a few minutes I lost patience and approached a young man of which I explained I had a pre paid meal vouchers. It was now exactly 10:30am and as such I was told I was to late. I asked for his name -to have a conversation and was told he wouldn't give it. I asked for the manager not believing how I was being treated to which he replied he was. His reason was -now- it was 10:32 and basically it was tough. Didn't even have the decency to offer me a cup of tea, a peice of toast, a bowl of cereal. I believe he deliberately ignored me untill it was 10:30 to refuse me as they had 'finished'. I have never been treated like this. I have several breakfast and evening meal pre paid vouchers but I will not be using them as quite frankly the way I was treated I would not be comfortable eating food prepared by this chap. I have been a patron for many many years (Buckinghamshire and Oxfordshire restaurants) and have never EVER been treated anything but amazingly. I am sure 'beef eater' corporate will be discusted by this as my self and should they reach out to me I will of course remove this review.

We visited the Bagle Brook to celebrate my son turning 18. We were a big party….15 of in total. We had a wonderful experience from start to finish. All our food arrived promptly and hot. Everyone enjoyed their meals and the wonderful friendly atmosphere. The staff couldn’t do enough for us. It was so refreshing to be served by happy, friendly staff who seemed to really enjoy their work. Thank you for a wonderful evening. We will all be returning soon.

Great pub and great food! I can’t recommend this place enough. The staff are so friendly and go above and beyond , and the food is delicious. My favourite pub by far.

What an amazing night we had here.. stayed on the primer inn ...lovely meal and live entertainment free of charge... best night ever ...

What is it with this place that they can't get the basics right. On entry you are greeted by the disabled toilet because the handle and lock haven't worked for many months. Toilets never seem too clean and neither are a lot of the chairs. Don't sit by a window because they are all draughty. Food is basic but usually adequate but not always hot. Could do sooooooo much better.

Amazing food and super friendly staff would highly recommend to anyone. Manager was always checking if everything was okay and that we had what we needed loved our experience here

Mike and his team never fail to deliver outstanding food and service. Would recommend to anyone. Won’t go anywhere else in the area if

Fabulous service and good food. Mike in particular was excellent - nothing is too much trouble. All staff great with kids. Highly recommend

Stayed next door in the primer Inn witch was lovely and relaxing, there was a beefeater next door helped make the stay even better. Food was ok but the service was second to none. Nothing was to much trouble, made you laugh , kept you drinks full and always entertaining us. Thank you we will be back

Stopped for the first time a couple of years here. Excellent food again. Quick and price very good still. Lunch menu looked good but had off the main menu

We visited with family and what a lovely night out it was. Even though she was busy our server was brilliant. She made sure we had everything we needed. The food came out all together and piping hot. My only regret is that I didn't catch the lady's name. Well done beefeater

Having eaten here a number of times, service has always been of an excellent standard, food comes within expected timeframe, food is of good quality and always hot. Staff are super friendly and extremely helpful. Mike and his team always make us feel welcome.

Excellent service from Mike and his team yet again!! Thank you so much you are always super accommodating with our swimmers, parents and coaches. The service and food is second to none we wouldn't stay anywhere else. Looking forward to seeing you all again soon.

Popped in for lunch and were disappointed. Food was bland, overcooked and dry. Choice of proper beer was non existent. Wooden venetian blinds were disgustingly filthy. Felt like it was best to wipe your feet on the way out. What on earth has happened to this chain?

Bagle Brook Beefeater. The Bagle Brook Baglan Port Talbot. Family-friendly. Prompt and efficient, excellent customer service the staff go above and beyond to provide the best service possible(mike); very polite, patient and friendly atmosphere. The food is very good, and ample parking space. 👍⭐⭐⭐⭐⭐ I would recommend this restaurant.

Been here a few times now what can I say. Every time I come the staff are always 10 out of 10. The food is always nice and hot. Thank guys I always feel welcome.

Absolutely dreadful! Empty restaurant and sat in a corner table that stank, dirty! Not sure if he is the 'manager' but he kept calling me 'butt', very annoying Food sat on grill for 10 minutes and went and collected it myself! Joke! Avoid.

Fantastic evening in the bagle brook. Me and my family attended to celebrate for my brothers birthday. The staff were very kind and attentive, even sung us a brilliant happy birthday! The steak was also cooked to perfection. Highly recommend👍🏻

Best Mother’s Day meal, amazing service!! Definatley going to be my go to with my mam now. Lovely service from Adele who was the waitress that afternoon.

Amazing food! I never normally write reviews but the service and food was outstanding! Very quick food considering the place looked fully booked! Very friendly staff and server! Will definitely be returning

Came in for lunch with my boyfriend and could see that it was very busy but still the service was very fast and the food was amazing couldn’t fault it! Staff were all very helpful and friendly. Will definitely be returning!

Really great food was quick and very effective with lovely staff and was made to feel very comfortable there. Would highly recommend

Food absolutely amazing! The service from the staff durning my experience was outstanding! Will definitely be returning in near future:)

Arrived yesterday on mothers to treat my mother on Mother’s Day table of 6 had excellent service from Adele place was busy as expected but food came out quick.Had a prawn cocktail was absolutely outstanding with the extra salmon made the difference definitely coming back...

We visited the Bagle Brook restaurant for Mothers day. It was very busy but that did not affect the excellent service we received. We opted for the Lamb roast which was delicious. Followed by a millionaire’s melting chocolate dome which was to die for. And...

Absolutely incredible! The food is divine, the atmosphere is magical, and the live bands add an extra layer of charm. A must-visit for foodies and music lovers alike!

Booked a table for lunch, when arrived got turned away due to burst pipe not even contacted to cancel table or rearrange!

We came for Sunday lunch for a birthday celebration. Everyone thoroughly enjoyed. The dinner was delicious, hot and generous. We were asked how well we’d like our meat to be cooked so everyone was happy. They were happy to oblige when we asked for extra...

Came here for grub and was greeted by a amazing and well knowledged young man called Ethan the knew the menu inside and out and over made the experience 100 times better Ethan is an absolute asset to the whitbread brand

After waiting for over 69 minutes for two main meals and a dessert I did mention to the manager only to be told that this was “not a fast food restaurant” which by the time my food came out and being insulted (as a person...

Called in on the off chance. Had the week day set menu. And thats where i think we went wrong. Its either a 3 or 2 course. So chicken in bread crumbs as a starter. Now dont expect this to be presented nicely. 4 pieces...

Sunday lunch was very poor veg was hard and bland ,gravy watery and meat was tough ,poor value for money . Definitely would not recommend.

Great breakfast for the value - great selection and added bonus of being unlimited. The customer service was amazing with a big shout out to Louise and Dylan.

Beef dinner. It was tasty but only one slice of beef! Part of my friends beef slice was fatty. We had to order extra roasties as only had one roasty. There wasn't much gravy pn the plate so it would've been nice to have a...

Absolutely dreadful. Drove down from Hertfordshire to Premier Inn for a funeral next day. Met very close friends/family of the deceased for a drink at 8.45pm. At 10.45 we tried to get drinks and were informed by the Manager/senior member of staff that he’d already...

My nephews lunch burger and chips was great but I had a Sunday lunch with my little one which was awful. The gravy had all jelly bits in it and most of the veg deep fried. We left practically all of it and they didn’t...

As usual served with a faultless mixed grill attentive staff by Mike Dan and Adele drinks always topped up Deffo return.

Good food good service good atmosphere all round good been here many times and alway been really good food and service……

Food, was cold. I had the bacon burger, very dry. Anyway, the reason I am leaving a review is because as a disabled customer it’s not to much to expect a functioning disabled toilet. When I approached it, there was no handle on the door,...

As usual this place is faultless took some of my family for my birthday treat and the welcome from all the staff was exceptional. The service from Adele and Mike really made my birthday one to remember with faultless food for all,

Beautiful food, was quick and delicious. Will 100% be recommending the bagle brook to my friends and family. The staff were friendly and polite. Throughly enjoyed!

Went to the bagle brook for dinner with my family. Amazing customer care, the staff were kind and attentive. The food was also amazing. Delicious and fresh. Will 100% be back! Thoroughly enjoyed!

It was my husband Birthday and food was amazing.Hi had steak exactly how hi like and my fish was lovely. We are coming here for years and never been disappointed.Yan spoiled us all the time.

Popped in for lunch on the off chance as it always seems full. Managed to get in, can see way it’s always busy. Lovely food and staff. Will definitely book next time

Called today with my wife. Disgusting is to good a word for it.The staff were inattentive to say the least. Uninterested would be a better word-not a smile on their faces apart from the time they were laughing and joking amongst theirselves. The food appeared...

Always a great service and nice staff, super friendly and quite attentive. Food excellent as always.

Came here with my girlfriend for a breakfast after I finished a night shift and the service was warm, friendly and welcoming. They also had lovely Christmas decorations. The breakfast was fantastic eggs were nice and dippy and bacon was nice and crispy would highly...

Brilliant service, came in early Sunday morning. Service off all staff was amazing, food was superb, continental was perfect! Highly recommend

The food was badly cooked so much so I sent the calamari and mushrooms back because they were like bullets. Dreadful generic food .

Visited on the weekend as a party of 10 to celebrate a family members 18th birthday and we all thoroughly enjoyed. The staff were friendly and very attentive particularly Adele and Mike who went above and beyond to make sure the birthday boy had an...

Our first as a family to go out for meal since lockdown restrictions lifted. And we really enjoyed! Luckily weather was nice. The staff were efficient. Service of food was really quick! And tasted lovely. You can order now from your table via your smartphone by scanning barcode that’s fixed to table. You need to book table just incase outside area is full. Only criticism is that there is no outside shelter. So if you’re going to eat out, then make sure that there’s a yellow circle in the sky. Overall we enjoyed our visit. And we highly recommend

Had a very good and enjoyable meal. Service from Adele was excellent with good humour. Nicely paced service. All this while under covid rules. Exceptional. Food was very good, we finished with chocolate torte :-)

We were made to feel VIP! As though we were the only ones there-despite the restaurant being very busy they made time to make us feel special. The staff were really helpful cheerful and happy to serve us which helped make the night memorable. We give special thanks to Stuart, Rick, Milos, Dee, Kelly, Sean and Adam. The food was beautifully cooked, and we are coming back in 2 weeks' time. The restaurant is kept exceptionally clean by Susan and Adele which added to our safe dining experience. Overall a stellar team who know how to make their customers appreciated. We in turn, are grateful for the lovely evening you all gave us thankyou! We shall dine with you very soon - next time we shall bring the children, they'd like to try out the amazing food too.

Lovely date planned with husband after work, the manager seated me and informed about the app which I downloaded immediately. I ordered our drinks from the app which arrived perfectly. My husband arrived we chatted, looking at TV and commenting on the news. One very young man approached our table and become verbally agressive and threatening, assaulting my husband and requested to take him outside and beat him, as we had looked in his direction; even though he was seated under the television. The youth obviously appeared under the influence of drugs/drink. Being respectable local people, we called the manager and asked for the police to be called. The manager refused to call the police, even though the crowd appeared very young and unmanageable. We were asked to be reseated to minimise the disturbance, albeit the issue was not with us but with the attitude of the minor. We left he Bagle Brook, a little nervous of unresolved disturbance and the potential reprocutions, but also feeling disappointed with our choice of venue and managers difficulty in legally dealing with the issue of underage drinking and behaviour management. I dont think we be returning soon.

Excellent food as usual, staff are so helpful and friendly , will continue to recommend this restaurant to all our friends.

The food is always the main factor and it could not be faulted. The steak was cooked to perfection and the gammon was thick and a great flavour. The staff were extremely friendly and made us feel comfortable even though the restaurant is not as it was pre-lockdown. Not such a bad thing as the precautions they have in place were very reassuring - the floor has very visible one way markings, tables that would be ordinarily close together are screened off, and hand sanitizer is available on entry. An overall very enjoyable experience at the Bagle Brook.

Excellent food and amazing customer service skills the staff couldn't do anymore for you and were really kind

We visited last week to make the most of the eat out to help out scheme. It was the first time I had visited the restaurant in some years, and I was pleasantly surprised by how warm and welcoming it now is. We were seated quickly and our drink order taken immediately. Each table had been fitted with clear screens, to conform with social distancing. Our food order was taken quickly- having ordered some steaks, the smothered chicken and scampi. This was followed by desserts of sticky toffee pudding and chocolate churro sundae. All of the food was delicious, and arrived in a timely manner. Our waitress was very attentive, offering several times to refill glasses and checking that we were ok. We enjoyed our visit so much that when we got in we booked immediately to come back the following week!We thoroughly enjoyed.

We are staying at the Premier Inn next door when we turned up there was a bit of a mix up but one of the managers, James Wellington sorted it so we could get some food. Really friendly and great staff. Food brilliant. Looked after us the whole evening. Would definitely go back. I want the whole team to be appreciated as we were made to feel welcome and comfortable. Dylan and Michael the Manager and his Wife Adele and also Kelly our waitress. They all went above and beyond to make us happy.

Have been coming here for years and have usually sat in the bar for drinks, food or nibbles. Came today and being vegetarian I was disappointed to see there one ONE vegetarian option. ONE! Let's be honest they aren't making anything from scratch here so putting some pasta or risotto on the menu would take no effort as I'm assuming they just warm it up. The one option was a burger which was made from a meat replacement (rather than a bean burger) which I wouldn't normally eat as pretend meat isn't appealing to a non meat eater. I understand the appeal to someone who is trying to cut back on meat but for someone who doesn't want to eat a cow eating a pretend one is pretty gross. Beefeater.....up your game please your catering to eveyone here not just carnivores.

The Beer Battered Fish and Triple Cooked Chips was a basic concoction fresh from the micro wave it felt. The ‘Triple Cooked Chips’ are McCain’s oven chips! The battered for the fish was no better than a Tesco value meal. The onion rings where burnt in the outside and uncooked on the inside! The refillable drinks where not refilled by the manager even after offering. The waitress was miserable and unforgiving when we explained our displease! I have a simple pallet and even this was displeasing. The 50% off from the government wasn’t even enough! You don’t deserve to claim that back. The fact it would of been £40 full cost is disgraceful. Beefeater you should be ashamed... not one swansea branch is worth eating at! Weatherspoon's has better class than yourselves so it’s probably time to throw in the towel. Thank you for letting us leave after your floor manager walks past us 5 times looking directly at us but never once asking if we enjoyed or wanted dessert. Obviously we didn’t but a offer to bring the cheque would of been nice instead of having to call miss happiness once again to brighten up our moods. Don’t waste your time guys just go to spoons! You pay for what you get there... beefeater just thinks a hefty price tag makes food taste better. Spoiler alert it really doesn’t! Luck enough McDonald’s is down the road to fill the empty hole left in the back breaking seating.

I live in Port Talbot and I’ve only been to this restaurant 4 times and from my 4 experiences I’ve had a mixture of opinions but sadly most of my experience was poor, the toilets are surprisingly clean, the food is nice, the drinks are nice but it’s the capacitythat I’m concerned about, I’m not sure what the capacity is for this building but it’s probably small as this restaurant isn’t exactly big. On the 3rd and 4th time I’ve come here it’s been full and no space for anymore customers, but the outside of the building smells of cigarettes and there’s a bit of pigeon poo. I rate this place 3 stars.

Really enjoyed our meal here. Much better than last time we dined here. Which was awhile back to be fair. Beef Burgers were spot on. And so was the spicy chicken wings to start. Restaurant was really busy! Great atmosphere in restaurant and bar too. Staff were friendly and service was good too. I would definitely book table here again

My wife, sister in law, brother and I had a late lunch at the Bagle Brook yesterday. Very welcoming and efficient serving team. Well cooked, tender, tasty steaks and BBQ ribs. Very good value for money and an enjoyable lunch.The Bagle Brook is always busy which is a good indication of how popular a restaurant is with the locals. Although we live near Salisbury in Wiltshire, we often visit the Bagle Brook when visiting family in the Area. Ample car parking and open all day.The Bagle Brook can always be relied upon for a rapid, nourishing and tasty meal.

Resturant was quiet for a Tuesday. Excellent service and humor from Adele. We shared calamari, I had Salmon and Hollandise very good. My wife finished with the Chocolate Bomb :-) while I had the Gin Fizz Sorbet. Every thing nicely paced and relaxed. Will go again !

Went last night a bit busy but as always seated and served with no delay food and service were very good friendly staff yes would go back

We always come to this Beefeater with our family, and always recommend it to others. Tonight we came and got served by Leon from the Llanelli branch, he was covering there so that the lovely staff from Baglan could go on their well deserved works do. Leon was very helpful and really fast at serving, especially when my boys wanted extra chips and more drinks. We had amazing food and lovely service, thank you Leon for helping out tonight

Leon served us and was super helpful. Nice staff and a good menu. Apparently was covering the Christmas party of the usual staff. He usually works in the Llanelli Beefeater so on his service would recommend the Llanelli Beefeater also.

Easy to park. Good menu with plenty of choice. Teenagers. liked the extra chips. Nice atmosphere for family meals. Reasonable prices and offers. Good service apart from one waitress but helpful and courteous on the whole.

I took my friends for some food and drinks at the bagle brook in port talbot the food was and tasted phenomenal, the presentation of the food was very good.The customer service was also very good our waitress adele couldnt do enough for us making sure we enjoyed the meal and if there was anything else she could do for us.I was impressed and would recommend anyone to go here and try their food

Popped in for lunch after a long bike ride with my wife and friends. We did not book but the young manager Dylan I think his names is sat us down. We ordered off the day time menu which was excellent value at only £5 a meal. The food was tasty, friendly service.

After the post man delivered us a page of 40% off vouchers we decided to visit the Bagle Brook for the first time and we were not disappointed. We didn't book and when we arrived it was very busy but the manager Mike squeezed us in. The menu was vast there was something for everyone. I had the matured Fillet which was sublime! The service was excellent. Nothing was to much trouble. Thank you everyone at the Bagle Brook we will definitely be returning next week.

Great night with the family , great food and good staff. Would recommend to anyone who’s looking for good service and good food

Had a lovely meal tonight in the Bagle brook Beefeater restaurant, being vegans we decided to have the sloppy joe burger witch the waitress Adele did recommend to us . Would definitely recommend

Lovely service by the waitress but an awful meal. What described on the menu didnt look the same as what was given on the plate. Sounded so nice on the menu and disappointment on the plate. Husbands food had a burnt burger bun with cheap plastic cheese and i had to look for the bbq sauce, cheese and one scabby piece of fatty bacon on my chicken breast. Over priced for the rubbish given to us.

My wife and I stopped off for lunch and sadly won't go again. The staff were very good but the food itself was at the very best average.

I visited the Bagle brook Beefeater today with my husband after it being recommended by good friends of ours. To our delight we had an excellent meal. We both opted for the Sunday lunch. I had the beef and my husband had the lamb. We got to choose how we would like it cooked which was nice. We were served by a lovely attentive waitress named Adele. She told us we could have extra roasties and Yorkshire puddings which was great as we were very hungry, free of charge might i add. The meal was very tasty and plentiful. We didn’t have any room for desert. We will have to try one next time.

My wife and I visited the Bagle Brook for lunch. It was a very busy afternoon and the staff were rushed off their feet. We were shown to our table and ordered some drinks. Once we decided o our meals we placed the order. It didn't take long to arrive and we were both very pleased with our choices. The food was really well cooked and presented. The staff were very friendly and I am definately going to return.

After arriving we realised we had booked the wrong date (oopsie) but the lovely manager was able to squeeze our large group in. We really appreciated it. The food and service was great. Thank you, will definitely return.

Went here after a lovely bike ride down the beach with my granddaughter. Shown to a table straight away. A young man took our drinks order, then a waitress came and took our meal order, a different waitress delivered our food. I had the fish off the lunch menu my granddaughter had sausage and mash off the children's menu. My fish was awful really over cooked dark brown batter, when I cut into the batter oil oozing out hardly any fish inside not edible at all! No one checked to see if everything was ok so I had to call someone he came and said would you like something else, by this time my granddaughter had finished hers and after trying that disgusting fish I didn't feel like anything. Another waitress who was really nice came over and said they were sorry and took it off the bill. She said she spoke to the manager and they are going to change the oil!! Sorry but that fish should never have been sent out like that ever. Never again will I eat here no standards!!

Excellent service my best thing by far was the cheescake. The bar staff were fab especially the young tanned lad xxx

Food was OK- fillet steak ordered but was not a fillet- Visited as I have a taste card which beefeater are affiliated with. Was told by the waitress cannot use as they don’t accept fri/day and Sunday. Showed her the App showing but stated that her manager has emailed as they are getting it All the time. NO DISCOUNT GIVEN NOF EVEN OUR DRINKS AS AN APOLOGY. -1 for service.

Just a few minutes off the M4 makes this an ideal stop on the journey to or from Pembrokeshire.Great food, polite and attentative staff.

Had a fantastic meal new year and the service was great! This was then followed by a band. Great night we will return

Went for a family meal tonight, no room in the restaurant, so had good in the bar area. Got to say that the food and service was great, well cooked, our steaks cooked to perfection. Seems that the busier it is, the better the food. Thankyou!

Our party of ten visited the Brook on the 22nd of December 2019.

Dined here last Sunday evening, whilst staying at the Premier Inn. Didn't make a reservation thinking they wouldn't be busy, turned out they were rammed. Very helpful and efficient staff had us seated in no time (4 adults) and we enjoyed a delicious meal with excellent service. Same for breakfast the following morning.

This place has excellent service and the food is very tasty indeed also it is clean and tidy. Above all from my point of view it is excellent value with fish and chips costing less than at finnegan and equal in quality. An added bonus is that the fish is real fish unlike some restaurants where they serve some sort of jungle cod from the far flung that tastes like mud skipper.

Visited the the brook for a friends birthday and had a fantastic time. Great food and great service. Really warm welcome and fun night.

Very good service. Staff were very friendly Food was exceptional And was cooked to absolute perfection