Beacon Fish Bar in Walsall

Very disappointing experience. Everything was geared towards self-service; when customers were waiting at the counter, it took ages for a staff member to show their face. The hot drink machine (again you serve yourself) stopped working due to an error message about the milk needing replacing - we couldn’t see any staff to get anyone’s attention for several minutes which was ridiculous. All hot drinks came with free refills which was decent. Cakes in the chilled cabinet were not covered, which was unhygienic. Tables and floors were not clean - I had to wipe our table myself with one of my own antibacterial wipes which I carry. Cutlery was dirty and there were no napkins - shoddily replaced with some blue roll!! Had to ask for sauces when the food came as the Sauce Police only permit you to have 2 sachets with each meal, but there are none in sight so you can’t even help yourself to your rationed sachets! Jacket potato was barely lukewarm and the butter was missing. Chips weren’t hot either and my ‘garden peas’ were disgusting and verging on inedible. Garlic bread was fairly nice, but tasted cheap. Omelettes were okay. As mentioned, this lunch was very disappointing due to the multitude of reasons outlined. It’s also a ridiculous rule that you can only have 2 hours’ parking - difficult to fit in doing a food shop AND having lunch at Morrisons (or the Costa on site which is much better) within so little time. Morrisons cafe seems to have gone downhill, as I remember it being decent several years ago. From this recent experience, unfortunately I wouldn’t recommend eating here.

I have never in my life been so annoyed missing half the order when I spoke to a member of staff they refused to do anything about it the attitude was disgusting of the staff and I will go there again

Yo estaba anhelando pizza así que pedí aquí y sabía un poco raro en su momento, pero supuse que era su estilo o gustos y más tarde en la noche me ataca por la diarrea pesado

Ordered 2 meals and spent over £25. Order never arrived despite just eat app saying it had been delivered. After repeatedly phoning the chip shop, they eventually answered. The owner told me there was nothing he could do and just eat delivery is nothing to do with him. It may be the fault of just eat, but Shires still have £25 of my money in their till. Any decent business would have re-donenthe order and asked me to pick it up. Shocking customer service! Ive been using this chip shop for two years, but I swear, I will never give them another penny. Disgusting disregard for their customers.