Bakers & Baristas in Derby

love the food and love the vibe , the lady who took my order was so nice and gentle to me . ❤️

Just been to Bakers and Baristas in Derby for a toasty, cake and drink and very enjoyable. Just wanted to praise the young girl behind the counter as she was so pleasant, efficient and works like a Trojan. THANKS for a great customer service experience.

From the moment you step through the doors there is always a friendly welcome from all the staff. Been coming here since before Covid and have never had a bad experience… well worth the visit

Just had to come and do a bad review as I’m in shock that I just paid over £18 for 2 panninis and 2 drinks 🤢🤢

Love the afternoon deal, and that all the muffins are included. All staff were friendly, always busy serving or cleaning at quiet times. Took pride in the establishment which was nice to see. The Eton Mess muffin was lovely, super soft, lots of fruit inside. Liked the decoration of light buttercream, fruits and a shard of meringue on top- really tasty!!! Lovely smooth cappuccino, good size, very nice tasting.

Poor attitude when asked for an extra shot when the coffee provided was very weak. Member of staff who was asked, did not seem very willing to help. Shame as looked like a lovely cafe.

Lovely place staff are fantastic

The most beautiful smile from Manager , friendly service and the best coffees ever

Good choice for those with gluten and dairy free diet. A choice of two gf muffins (I had the Eton Mess one - very tasty) plus a gf chocolate brownie plus choice of df milk alternatives. Friendly service and manager very helpful in advising on options for dietary needs.

Congratulations to the new Manager for the changes and the service provided, I come to this coffee shop very often and she is always smiling and offers the best service

The lady with the short hair was extremely friendly with excellent customer service. Food was lovely and the atmosphere was very relaxed.

Staff are very friendly but food is overpriced for the quality. Pay less at Greggs and get way more for your money. Ordered a chicken and cheese panini with Frank's Hot Sauce allegedly. Either they're rationing the sauce or Frank's has never entered the building because I couldn't taste it at all and the filling was lacking. The last 2 visits prior to this there has been a really friendly staff member, think he was the manager or assistant manager (longer blonde hair). Not sure if he works there still but bumped the service score a bit higher because he had very good customer service.

Was charged £46 for a coffee, tried to call but left me on mute

Literally the worst place I've visited, I had to wait for a staff member to come out and serve me with my newborn baby... After having a good chat at the back / on their phones... the place wasn't clean either.. cups left on tables... the toilet seat wasn't even cleaned aswell... will definitely go to a different coffee shop.

The first I went inside. A gentleman asked me is that okay to give you a drink in a paper cup. Then a lady told me because we are closing after one hour, we don't want to put dishwashing on any more. Then I asked her if it was possible to give me a latte in the glass, you have got lots of glass, and she did it .it was cold and look is not a latte at all. She split on the way to bring it for me and also on the tray. Was a rushed customer too

Quite a nice place: coffee, hot chocolate, cookies, muffins. But why are the tables never emptied and cleaned? If you can't hire someone to take care of it, install a self-service system for clients to leave their trays at a designated area, not all over the place.

The coffee is just hot water even with two shots ! Overpriced for no reason!

Good coffee and muffin. Passion Fruit lemonade. Two baristas did not engage with us but spent most of the time talking negatively about other staff members. Neglected tidying the tables so sat in quite a mess. May not return as a disappointing experience overall. Would have been a nicer experience with more friendly customer experience and a cleaner environment.

Nipped in for a coffee and muffin. Ended up taking six homes, too.

Very nice cafe. The mocha was nice but literally drank it straightaway as it wasn't hot.

A nice little coffee shop not much to say about it really ..coffee was nice enough.

Visited on 29th April 2023 at 1pm. Red headed African lady behind counter was rude and unprofessional. Suspect she has little training. She didn’t even know they don’t take Amex…gave me some horrible attitude. Lady next to me could see I wasn’t impressed and said its not worth it…so I didn’t bother responding to her insolence. The lattes were practically cold…but after the staff attitude, I didn’t want to go back to get them remade and so I left after a few minutes.

We visited yesterday afternoon, trying to find a coffee shop for x10 people (before a child’s birthday party in the shopping centre). The staff were so helpful, very accommodating and we really appreciated their friendliness. The food, coffees and drinks were lovely, excellent service.

Poor coffee very weak , shelves all but empty of food , hardly any muffins on a Saturday lunch time, always used to be plenty to chose from , such a shame we used the cafe for years don't think we shall be returning any time soon

Restaurant not clean. Lots of tables with dirty crockery left on. Had to ask server to wipe the table as it is was covered in crumbs. Table behind us had milkshake on it. Ordered 2 toasties came out cold so had to send back. Paid £16 for for 2 toasties a coffee and latte really was over priced for what we received. Wont be rushing back

A lovely quiet place for a drink and eats in the busy shopping center

Tried to have a quiet coffee and snack but the music was so loud it was terrible , 2 male staff to busy flirting with each other to much work left to a younge lady to do most of the work .

Visited the cafe on the 13/8/22, service was appalling, made to feel like we were an inconvenience to the business rather than a valued customer, spent £30 on snacks for me, my wife and 2 grandchildren, definitely wont be going back again

This place has completely irresponsible staff. One of the staff had put expired milk in my coffee because it had an atrocious smell. I suggest that the owner of Bakers+Barristas properly trains his/hers staff and also teach then to have respect towards customers

My first visit today. I wasn't impressed 8 empty tables but all still were dirty with the last person's pots. People were moving crockery from one table to another in order to have an empty table

Very disappointing- tea cakes were rock solid like scones, staff were miserable - this branch needs urgent retraining

Service is bit slow on a weekend 1 staff serving had to wait for a sandwich 15 minutes and the lady working on the tills she was brilliant other then that the place is clean and tidey

Very good tea shop for all your drinks and snacks, large selection of muffins, friendly service, collect points each time you visit and have a free drink or muffin , see you again soon.

Very good coffee, pleasant staff nice place to sit and rest for a while

The atmosphere here is always lovely and the staff are friendly. There is a good range of cakes, pastires and such, including one or two vegan options which have never disappointed, as well as a variety of coffees! would recommended :-)

Amazing service, staff serves very well and leave the best coffe experince. The coffee tasted nice. Thank you

Waited for 5-10 mins while the girl behind the counter finished cleaning. Never once acknowledged me. Then proceeded to serve me without washing her hands after using spray detergents on the surfaces. 2 more customers came in and she started serving them while my drinks were on the side going cold. When I eventually got my order and sat down my cappuccino was more like warm milk than coffee of which I left. Really not the best place I've been to and doubt will bother going back either.

Perfect place for a coffee and delicious muffin, staff is friendly and service always efficient. Highly recommended 😊

Great service. Friendly staff. Food is nice and the muffins are to die for. Well done and keep it up.

Great staff....service and food ....

Great Customer service, Very knowledgeable staff . I am gluten intolerant and I am very pleased to see that they have even muffins available for my diet.

I’ve never seen a worse managed cafe in my life. I don’t know what the manager is thinking but their methods of not having enough staff on each shift and making young girls close this establishment on their own with no support is barbaric. The only thing stopping this shop from being an absolute mess is just how much the baristas and lower staff break their back for this job. Just chatting with the baristas I’ve noticed how stressed and panicked they always are because the workload they’re given is just unsustainable and downright insane and I’m surprised they haven’t all quit this rotten establishment yet as the lack of respect and care they’re shown is disgusting.

Excellent mince pies, scones were a little over cooked but coffee very good

Nice coffee and food, tea not great , staff not the friendliest.

Disappointed on this visit!! The Dishwasher had broken down, so only using Paper cups and serviettes. But instead of putting a sign up somewhere to explain this, , the one person serving (which meant long queue, slow moving!) was explaining the situation to EVERY customer!!! At least 6 tables were full of takeaway cups, used serviettes and paperbags. We eventually had a rather weak Americano and a yummy muffin, but felt SOOO let down on this visit!!

Nearly always pop in here when we are in Derby. Excellent coffee and great food. 😎

Great place to drop some 2 penny's and have a waffle.

Really fresh delicous baked foods. Great service and quiet calm relaxed enviroment . Fresh icy cold drinks . 5/5 stars definetly recomend

Had a great visit here. Such friendly staff and Daniel made me a lovely coffee. A real gentleman.

Nice for morning coffee or coffee and cake in the afternoon. Visited with granddaughter for coffee and cake. Sadly as before the muffins are really dry and crumbly. To be avoided next time!!

Excellent food, drinks and atmosphere

Amazing staff and service. My little boy smashed a glass with his smoothie in. They were so quick to check he was ok and genuinely concerned. They then brought him a new one with some chocolates. Top service, will def go back. Also yummy cakes and coffee!!

Love it great coffee and muffins.

fantastic service from Jacob and his team. Great selection of cakes and drinks and everything always clean.

I just picked up a strawberry lemonade and it's lush. On top of that the gentleman serving me (I think he was the manager) was the nicest person I could have met to cheer up my day. Even in these hard times he still had a smile on, the older lady before me was struggling a bit and he offered for her to leave her shopping to pick up later 😭 Whenever me and my partner went to town before covid we would always go and get a coffee and sandwich or muffin and coffee from there and we have never been disappointed.

Peppermint hot chocolate was to die for . Staff was lovely and polite . Muffins were so soft and tasty

I came here yesterday, 13th December and was served by what I thought was a pleasant female. I ordered a cheese toastie and a chocolate muffin. About a minute later she picked up a paper bag, which she dropped on the floor, picked up said bag from the floor and proceeded to put in my toastie. Anyway I got back to the car, broke my toastie into 4 pieces, and it was cold. I'm sure a toastie is supposed to be warm. Next time I will stick to muffin break. I've never had a problem there.

Good service and choice of cash or card payments. Felt safe and sound

Not even a 1 star actually. Must have picked a bad day. I joined the queue for tea & cake while my husband took a seat with our shopping. The man rushed from behind the counter & shouted to him that he couldn't sit down & had to queue. With the whole shop looking at us, we left. RUDE. Our first and LAST visit

Great service! Great food and Coffee!

Expensive but great staff n following covid rules

Friendly and helpful staff!!! Clean invornment and always fresh muffins. A great place for a catch up with friends.

I love their coffees and muffins. I always have a friendly welcome when I go in.

I ate here on Monday and my experience was great. The manager who served me was very kind and offered to carry my tray to a table for me( I'm guessing this was due to me being pregnant and loaded down with shopping). They were very busy as it was lunchtime but I will definitely eat here again great customer service.

Really nice place, very conveniently located in the intu centre. There are plenty of seats available and it's a very nice atmosphere. Due to the current Coronavirus situation you might be waiting in line a while for a seat.

Food and drinks were good, however my mum and I asked for a table to be cleaned and the lady working there was very rude to us! I won't be visiting again for that reason.

Really enjoy my red velvet frappichino. The guy serving was helpful & friendly.

Waited nearly 20 minutes to get served here as the server took that long to serve 1 person who was in front of us. Other servers behind the till seemed to be doing something but could have served us while we were waiting but didn't, didn't even get acknowledged. In the end ended up walking out. Can't review the food as we didn't try it!!

They serve coffees etc up to 5pm friendly, helpful have some beautiful cakes scrumptous too,and they do my coffee just right

Great snacks, nice cup of tea, friendly and helpful staff always, pleasant air conditioning, and a clean decent sized toilet. My go-to cafe when shopping in Intu Derby.

Love this cafe, staff are so friendly and always help me, bringing my tray to my table for me. Lovely and tasty treats, air conditioning and clean toilets.

Great food, brilliant cleanliness and friendly staff.

Was good, muffins didn't seem freash, but the coffee was great

Excellent coffee and very polite staff

Clean and comfortable seating. I would have rated it higher if the staff had not been arguing!

Sat in here right now with all the kids and receiving the most amazing service! The staff here are so lovely. We will definitely be back!

Pleasant in every way staff, atmosphere, food. I luv the place

Staff nice, coffee and food ok. As good as Costa

Excellent food and coffee but what really topped it off was how nice and friendly the staff were.

Great place for a bite to eat and a coffee made better using my reward card to obtain a free drink

Very friendly and helpful staff

Nice food at good prices, chairs not very comfy though, so lost a star.

Lovely place. Beautifully decorated

Went here for cake and coffee with a friend I must say absolutely yummy cakes,staff friendly although alittle slow at the service but it was busy.loved it so much I have been back.prices about right,honestly try this place you won't be disappointed.

Always good service. Wheelchair friendly, staff always happy to help

Sorry I can't remember going to this place.

Lovely coffees and muffin options.

More staff required. My first flat white was great tasting but not very warm. The second was hot but not tasty. Not enough staff to serve and clear tables. The two people there were friendly and polite and doing their best.

Had beautiful egg mayo sandwich .the bread was brown very soft and home baked plenty of eggs in really rich coloured yolks and coffee and tea excellent.

Happy staff always available to help customers, good food as well

Homie feel, lovely staff, good food and depending on the time of the day could be a quiet spot that provides a place to charge and use a laptop and or read a book.

Great place. Good coffee and great muffins

Nice cakes. Nice atmosphere and staff. Although my money was declined as they said the £20 note was fake. Upon checking it with the bank it wasn't fake.

Middle of the road. Just plain & simple, no frills. Tea & scone was alright

Wonderful muffins of various flavors

Great little coffe shop. Pleasant atmosphere. Took relations on visit from New Zealand there that were complaining that they had not had a good cup of coffee in UK. This one changed there opinion of UK coffee shops

Only ever a quick pop in for a snack and a cuppa, never had anything major, staff are pleasant enough.

My all time favorite place to go to when in intu derby with my kid... The food is Soo fresh and made in house, I give it 4 thumbs up!!!!

Good muffins and baguettes as well as coffee

Nice staff and easy access to the cafe