Bagel And Shake in Ealing

Hi my name is Abdi Alkari, I made an order from Bagel and shake and my order was damaged when it had arrived. The food was wet and crushed, as a result the Milkshake was leaking on the food. It looked like it had been dropped. This experience ruined my dinner, the driver also waited at the bottom of a 5 flight of stairs, I had to run just to get it on time and this is what I received. I strongly concur you take action against your employees.

I’ve been waiting for this food for about 2 hours, it was supposed to be delivered between 23:00 and 23:20, it was delivered instead at 23:45 after having to call the restaurant several times receiving from the person on the other side of the phone, attitude and 0 costume service skills. When the food arrived was cold and soggy! Definitely unprofessional this time!

disgusting cold and driest food ever.

The food was cold and the cake was as hard

It came in about 30 minutes after the approximate time

It’s saying my order is here but I still haven’t received it

lovely restaurant 💗💗amazing service !!

My food was meant to be on the doorstep and isnt there so I never even got my order

The delivery driver somehow thought it was possible to find a specific address using a post code alone...the rest is self - explanatory.

Took an hour to deliver. Other than that food was finger licking good

Terrible food .. poorly prepared.. low quality.. cut corners .. microwaved Panini.. place is ridiculous..

Milkshake was not packed properly it was all over the carrier bag. Scampi had too much oil

The food never came bad service phoned the restaurant told me they threw my food in the bin will never be ordering from here again

Got my orders wrongly not one but several of them

When called to inquire about extra waiting time I was told to cancel order if I was not happy. I was also suggested to use Uber eats at their delivery time would be quicker. Prior to ordering it said 25-40 mins wait. Food was cold.

The food that came was very tasty and good quality but one of my deserts never came and neither did the custard that was supposed to be with it. This was very disappointing.

Food was extremely cold and wet never ordering from here again

All the cheese was melted all over the paper bag

Excellent fresh food delivered on time. Highly recommend.

If it's really late overnight, very little is open, then go ahead order from here but otherwise, you really want to avoid it. The food is poor at best BUT the milkshakes (like thickshakes) are fabulous - it's probably the only thing I highly recommend. I had a salted beef bagel & a prawn mayo with brie bagel, the salted beef was ok, smothered in mustard but dealable but the prawn mayo had half a jar of mayo in it (gross) & most of the little school prawns still have their shell on them, which you only find out while you're chewing your food! Not pleasant. The unnecessary overkill of mayo was horrible & add to this that they heated the entire thing up, so now you've got warm excessive mayo as well - uuurrrggggghhh.

Delicious, fantastic for a late night snack. So we'll packed too👏still hot

Once again my items were damaged and spilled in the bag.

Worst food the burger no sauce the cake wost cake no effort

Food was terrible! Beef tasted like tuna 🤮

I ordered my food at 6am and received it at 7.20am. Very long waiting time. Food wasn’t amazing either. SO DISAPPOINTED!!!!

huge portions. great service. very tasty. best bagels i've ever had in my life

Still waiting for my food, been over an hour my food has been "ready" according to the shop for 45 mins but they only have 1 driver apprently, which means if i ever do get the food it will be ice cold! Horrible resturant! Horrible service! Horrible management! Please dont order from here if you actually want to eat.

Hello my food arrived the custard was leaked all over my food it was such a mess I am only enquiring about it now because it was really late yesterday I went to sleep hungry as I couldn’t eat the cake or anything as the custard was everywhere

Food was late and cold and also not as described - the panini came in a bagel and the coco bread was a panini

Late and refused to drop the food, made me get changed at go down stairs and go to the car after paying, said i cant leave the car ?

Still haven’t received my order

the driver left my food outside the building and didn't knock on my door. I realised only 30 minutes later and there was nothing there.

Obsessed with this place like acc love it love it

Honestly the best munch so satisfying and delicious they pay attention to any notes if you like things specific

They got my order wrong completely

Firstly my bagel was cold, and the chicken was hard like it hadn’t been cooked properly 🤢 not happy with that at all.

Extremely poor service and I still haven't received my food at the time of writing this despite waiting for almost 2 hours. Everytime I called I was told the driver will be there in a few minutes but never showed up. Don't bother ordering from here. They are shockingly bad. They will hear from me tomorrow personally.

Had very good experience every time I have ordered, they have exceeded my expectations. The food is always fresh and hot

Bagels were not toasted, the cheese was not melted - the whole thing was dry. Patties dry and tasteless. Considering I’m 3 mins away, it took me 10 mins to talk to delivery guy and give directions.

My boyfriend and I always order from Bagel and Shake and their quality food is amazing, we always order milkshakes and apple crumble and they always taste absolutely delicious and fresh. Especially the oreo milkshake tastes so much like oreo, I 100% recommend them!

Great restaurant, very tasty! Would order again.

The food hasn’t arrived yet! Please help

I have ordered from here numerous amount of times and have had my orders mixed up as well as constantly biting into bone marrow that puts me off my meal.

Ordered for my mums birthday, everyone enjoyed the desserts. They paid attention to the notes which made her birthday that much more special for her. Thank you!

Chicken escalope lettuce and cheddar bagel hits the spot every time Tried a peach smoothie, was nice but not that sweet so good If you're healthy but not if you have a massive sweet tooth

Even thou my food was late , I received a courtesy call why it will be late and an apology. The food was absolutely lovely

It was supposed to be deliverers at 9:30 I ended up receiving the order at 10:04. I don’t understand how it can take that long to deliver three drinks when my order was placed at 8:31. It was o lit THREE DRINKS NOT FOOD WHY HAS IT TAKEN THAT LONG TO BE DELIVERED, on top of that I had to call up TWICE to get an update the restaurants isn’t have the audacity to inform me of the lateness nor did they attempt to contact me to let me no why it would be late!!!!!

Excellent service, ordered a smoked salmon bagel to be adventurous it was good but nothing can top the alt beef to be honest. Apple crumble is banging but I had chocolate cake too and that's my new fave.

Chicken escalope Bagel was fresh, hot and amazing!

I will never use their store again

This place is amazing!!!!!!! Cannot stress this enough. I’ve been a regular customer since my days at university. Amazing food for good price and super filling. Love the service. Really polite guy. Give him a smile and tell him his food is great to make his day.

Bagel 10/10 Apple Crumble and Custard 7/10

Did not review my food Waited all that time for nothing

The food and drinks are very tasty, a big fan

this is a favourite of mine and my partners, we love the food and the delivery drivers are always polite.

I absolutely love this restaurant, I always order milkshakes from here and they are absolutely delicious, they really taste original not like other milkshakes that only taste like vanilla. I also love their apple crumble with custard, so so yummy! I would 100% recommend this place

Very good food and good timing

Amazing service. Lovely manager running the store. 10/10

the delivery man was really nice, the food came early and was still warm! very delicious!

Whenever I order from here there is never any problems. The dessert is consistently good, if there is a downside it is simply that they may need to be warmed up again on arrival as they might be a lukewarm.

Won’t be ordering again from them, was so disappointed!

Amazing service and food was quality. Such kind people as well.

The food was delivered early way too early. They keep on changing the type of chicken that you find inside the bagel (?) and no Burger sauce was added. Sometimes, it is the best place to it, sometimes it isn’t at all

thank you so much l, tasted great too

Food was hot and delicious! Will order again

Good foods and fresh foods and good quality food for good price.

Did not give everything that was ordered - there was meant to be maltesers on the milkshake

The food was amazing and on time💜

They said its on its way and it never was and at the end they said no cash because im a new customer!! I highly disagree

Worst service ever by the drivers the food is excellent but the drivers are horribly rude not to mention the man chucked my food on the floor I was absolutely shocked and devastated!!

Delicious food, arrived 20 minutes earlier. Will order again.

Worst place to eat from. Just use Uber eats for better restaurants if you’re hungry in the night.

Great shakes, would deffo recommend.

Absolutely Brillant food and service, could do with paying attention to the milkshakes! As we have ordered milkshakes without any type of chocolate in, but we never get it! Maybe the menu needs a rethink??

The food was dead. Couldn’t really taste nothing. Too much sauce in the bagel , chicken wasn’t cooked right and the delivery guy was abit rude. Should get a refund back I had to throw half my food away

Food was delicious. Ordered multiple times

Food was horrible, all milkshakes tasted the same as well as off and bitter

Every was warm and delivered on time

The most horrible customer service I have ever experienced. The food was delivered late and cold. The employee which I contacted was very rude and arrogant and hasn’t even given a sincere apology but instead blamed me for the delay of my order.

Great food..fresh ingredients one of the best milkshakes I've ever had 100 percent would.buy again

I wanted CHOCOLATE cakes instead of apple crumble

I ordered 3 apple crumbles and ice cream and I got custard instead not happy

Food was so good!!! Can not wait to have this again!!!

I placed my order and paid for extras although food arrived there was no extras that I paid for I fell like Iv been scammed

The food was delivered half an hour late, the food was cold and was missing the milkshake that I ordered

Food was great, but got order wrong, when I called up they offered my a 30% discount, which they never gave me a code for.

I was very dissatisfied with the bagel that arrived cold and had too much fat as opposed to chicken!

Was happy with my meal and it also came early so was very happy

Absolutely ridiculous has been ages since the 'estimated' delivery time and still haven't received my order. Called up twice only to be told it's not their driver it's just eats driver. 0 customer service at this place. Would give 0 stars if I could.

Food didn’t arrive and the driver had no clue, kept saying he was outside for 30 mins when I was outside my own house. Avoid at all costs

The delivery was supposed to arrive at 4:40 but the delivery did not turn up until 5:45 having chased this with the restaurant and the food turned up cold, and was therefore unable to eat the bagels and the bagel itself was too hard.

Food was cold. Driver arrived an hour late. Don’t order from here. I only done so because it was the only place open late, and now I would’ve preferred to keep my money. WORST SERVICE FROM THIS TRASH RESTAURANT.

The food was terrible. The bbq chicken bagel had bones, fat and black chicken in it. The bbq sauce tastes watered down, the cheese was none existent. Overall I wouldn’t even feed what they gave me to my cat, she in fact left it in her bowl when I put it there.

This is the 4th order with Just Eat but with different restaurants and the food is always over an hour late. Sort it out Just Eat as your drivers now with every order are late and wr have called the restaurants too who say they are waiting for driver!!! Going to make a formal complaint to head office as this is happening too often now.

My food is over 30 mins late and still not received I would like a full refund as I’m to tired to eat and foods still not here

Milkshakes are always amazing!!!

Placed my order at about 7.30 and I am still waiting for it at 9.05

Order never arrived as they had no driver. I have contacted costumer service for refund and was told this can not happened as restaurant didn't cancel my order. Contacted restaurant again and was told they dont know how to cancel my order. End up with no food and no refund.

gave me patties instead of samosas

other reviews seem like butthurt people. food was delivered early (at 6am instead of 6:45am) and food tasted great especially the apple crumble