BA Restaurant Chiswick in Hounslow

I went here on a tuesday as they were doing a deal of buy one get one half price. I had some spicy chicken which was incredible. The starters were also great and very well presented. The steak speaks for itself, incredible. I cannot afford to go here unless they have a deal on but if you can, dont think twice!

I wouldn’t normally take the time and effort to get in touch with a restaurant after a disappointing experience as normally I cut my losses and never go back to the venue again. I went to the Chiswick branch full of excitement and anticipation in devouring a deliciously, juicy rare steak and chips. My friend and I shared a starter and then each ordered the Churrasco de Lomo which is supposed to be a filet steak which has been marinated for 24hrs. I was practically salivating when I placed the order with the waitress only to find that my mouth dropped for all the wrong reasons when it finally arrived in front of me. The steak wasn’t cooked rare, the garlic was raw and the meat (supposedly filet) was tough, sinewy and incredibly hard to cut. A filet is supposed to be light, full of flavour, tender and a low fat cut of meat. The steak we had last night was the exact opposite and I had to use a lot of elbow power in order to cut the meat – even in most average pubs that serve steaks, I haven’t had to saw away at the meat like I did last night. When I provided my feedback to the waitress she went away and I heard nothing from her again. I would have expected that the waitress would have informed the restaurant manager and the chef regarding a customer’s feedback, and it would have been courtesy for the manager to come over and discuss with the customer in question. I received no feedback and in fact the only real feedback I got from the waitress was when she queried why my friend and I weren’t going to pay the discretionary service charge. I asked her if she passed on my feedback/comments on the steak and she mumbled that she had. I’m half-Brazilian and a complete carnivore and have also visited Argentina and have many Argentinian friends that love nothing more than a glorious asado with various cuts of meat. I also regularly dine out at Gaucho in the City and in Richmond and even if you’re ordering a sirloin, rump or flank steak they are always tender – as for their filet steaks …you could actually use a butter knife to cut the tender meat. On their website Buenos Aires Steak House state that they only use the top suppliers of beef - I was wondering if they regularly implement monitoring and quality control of both their suppliers and also of the chefs that are cooking the steaks in their restaurants? Admittedly, I did eat the steak but in fairness I had worked an 11 hour day and would have eaten anything as I was ravenous. On the plus side, I’m glad that I did finally get to sample the cuisine in their restaurant as now I know where to avoid in the future. I even wrote to the info@barestaurant.com to give my feedback and they didn't even have the decency to respond to my email. Not great on customer service clearly!!

We went for lunch on a Sunday and we loved it. We ordered as a starter Provolone Argentine is cheese slow cooked with tomato and oregano it was delicious and calamari crispy and tender. The meat was really good quality and cooked perfectly, very tasteful! We couldn't have pudding as the proportion were quite good. The only bad thing is that the terrace, where we were seated is horrible, is like a corridor between main entrance that goes to a busy road and the restaurant entrance and the decoration is quite poor too so I wouldn't recommend for a romantic dinner if you're smoker but food and service is brilliant and good prices too!