ASDA Cafe in North Somerset

Not happy half of my shopping didn’t turn up

joke loads missing that paid for

2 hours late & missing lots of items

The last two times I have ordered I have handling items.. today I was missing the chicken! The main item I needed!

half my order was missing, Now I have to wait 7 days for a refund, I am not happy

I’m very disappointed with my recent ASDA online order. I received only two bags with just one item each, while three items from my order were completely missing. To make things worse, no receipt was provided, and I wasn’t notified in advance that any items were unavailable or missing. When I asked the delivery driver, he said he was only responsible for collecting and delivering the order and told me to contact ASDA directly. This lack of communication and accountability is unacceptable. I ex

Several items were missing from my idea including 8x cans of coke

driver was on a motorcycle, so all my heavy items were not included in the delivery, absolutely gusting service! send someone with a car and get the pickers to actually read the shopping list!

Half my shopping was missing yet got charged for it .

apart from 1hr and 20 to get here, my bread rolls was at bottom of bag with heavy stuff on top hence they was squashed

my food has not been delivered

on time according to the app but took a lot longer than it first estimated.

This is utter nonsense how can i wait sonce morning for an order to arrive only for you to say my order has been delivered when i ddnt receive anything.I ordered at 9:40 am its14:00pm nothing came only to see on the app that my order was delivered .Where is it i ssnt receive anything. So have i lost groceries for the whole week???????(

delivered completely the wrong order.

wanted the food for the children before I left for work.

I was missing half of my items. This is the second time in two days that this has happened.

missing 2 items one of which was based around all the food I got. and also very very late. will not be ordering from here again

Awful service . the bottle of whiskey was missing which cost 24.20 over half of my bill I managed to catch the courier before he drove off and explained the it was missing although he had followed the ID procedure but he just looked in the boot of his car .

hello I have just received my order and 2 missing items were gammon joint and unspoken back bacon could you tell my why and will I get refund

The order never arrived!! After 3 hours of watching the tracker drive around it now says delivered, which it wasn't! Absolutely useless!

was missing two items which have yet to be refunded and wasn't even mentioned that they were missing

they thrived 2 items off my order and wouldn't give me the refund om the 2 missing items .... theiving c@nts DO NOT ORDER FROM HERE

some missing items which haven't yet been refunded

I have been waiting 3 hours for my order to come. It’s saying delivered and I havnt even recieved it !

Half the order wasn’t in the bag but I still got charged

my delivery time kept changing. it was changed and number of times, and arrived over an hour after the original delivery time. Driver was polite.

Delivered a packet of mushrooms instead of my order, no refund!! Terrible service

most items missing and over 2 and half house with no update on when delivery was going to be

really not happy yet again have missing items from my order

Had items I needed not delivered

My order was missing 9 items and I was still charged for them all. I’m waiting to hear from customer support.

the order was missing half the items, and the missing bag was chilled.

Driver was polite and friendly.

Rude staff theb said I had to pay 15 p for butter but didn't even give my grandma the butter as ur allowed one but not another one u have to pay my grandma went for the over 60s soup deal

waited longer but no subs so its fine

Not all of my order came, but it already paid for it

Missing over half my order! Not the first time this has happened! I won’t be doing this again! Beyond annoyed as now have to find money to rebuy the items missing!!! Fuming is an understatement

HALF MY ITEMS MISSING!!!! ABSOLUTE JOKE!!!

Think Asda needs to start taping the bags as all my sweets and chocolate was not in the bag! And said would be here at 7pm 50 minutes later it turns up

They lied and said thd food turned up when it didn't.

terrible, I got one thing the rest just want there

He took the chocolate out of the bag that delivery driver

awful. order missing more than half of the items.

The items i ordered not delivered and the driver told me its nothing to do with him...i had also given him a £6 tip in advance

Kept changing delivery time waited an hour and a half. Missing items aswell

The delivery guy just left my order in the rain without even calling me.

There was a missing item from my list. We have only just discovered that the Jelly tots were not in the bags when it was delivered. It’s not much but it’s important to trust a service if you intend to keep using it

The fresh food that was sent was sent with a short expiry. The estimated delivery time kept changing, later and later

Lynn on the counter is an extremely rude individual. We have come away for a few days. Came here yesterday and today. Lynn was rude yesterday and worse today. We live in a world full of mental health issues. It's people like Lynn who make these worse. Absolutely the worst person to have serving food. We ordered two beans on toast with the beans separate (so in bowls) and this caused Lynn to talk about us loudly saying we were difficult and interesting. What was difficult was not tell Lynn what I though of her. Absolutely disgusting.

Took over 3 hours from delivery being confirmed to being delivered and half the items missing! Appalling service.

missing items and bread was out of date

Wrong items, vital items missing and it took over 3 hours to arrive!

2 and half hours late, only 3 things in the order turned up and they were wrong as well! you owe me my whole order on a refund! I will not be using your services again this is the worst experience I have had with a good delivery in my life!

Blueberries were not delivered with this Asda order. I notified just eat of this and the response was I would receive a refund. I am still waiting for this ?

I spent £19.88 and received two of my items. It’s an absolute joke. Those two items were a packet of Oreo biscuits and a 29 pack of fairy pods and it cost me 1988 as my two other items were not in the bag, nor did the driver asked for my code.!!!

nothing in stock, pointlessly ordering anything you need.

it's not delivered!!!!!!!!!!! why is it saying delivered???????

Been 2 and a half hours still not received order

Almost an hour late, and missing half of my order! It was a big order as I couldn't get to the shops today, and I'm fuming at the amount that was missing but still charged for. Now just eat are asking for evidence that things are missing .... 🙄

missing items. no options for refund.

Literally most of the stuff was missing. Ive had to reorder elsewhere!🤦🏼‍♀️🤦🏼‍♀️

I was waiting for my order for over 2 hours

hello. I am really on my nerves. you guys need to look into this missing item issues on delivery. this is not the 1st time it is happening to me. I frequently order with just eat but this is so disappointing. I have a missing item again in my order today and it's something I had to cook immediately. Asda says they are not responsible which means your drivers take stuffs away? This is unacceptable. I need my refund and I won't let it go

Missed two things and didn’t get refunded for it

the 3 dearest items are missing

I didn't get two items from my order then was refused a refund 😕

Three quarters of grocery order missing. The bananas and plums I received were bad, plums rotting bananas brown and one liquified. Terrine service. Must do better

Took 3 hours to arrive and half of my food was missing!!! I've submitted a refund request to Just Eat but I won't hold my breath.

This order arrived minus the diced chicken which I’ve had to order again even though I have already paid for it. It has cost me &7.73 in extra costs to reorder what I had ordered and paid for

I was not happy with my order things missing I order it for a family member who is pregnant.

Ordered at 10.57 waited over 2 hours

Pre-paid Order - missing: 1 x Asda Sparkling Natural Mineral Water 4 x 2 Litres - £2.17. Delivery Time - changed: 6 times and was then late!

I choose to ignore the reviews left for Asda which I now regret. I placed the order at 1pm with an estimated delivery time of 45-60 mins. I eventually recived the order over 3 hours later. Not the drivers fault. Asda you need to get your act together

absolute joke half my order never arrived

Disappointed my companion by not giving her the over 60s discount. At 85 she's obviously over 60. Come on Angela you can do better!!

ordered 2 items and only one turned up. i was still charged for both items. it cant be hard to count to 2. awful. i wouldnt of minded as much if the item didnt cost 20 pound!

missed items that i wanted. i am really disappointed.

ridiculous. got 3 of the items ordered, I ordered 11. was ages coming too. then I didn't get a refund. got account credit. awful

I got multiple items and only received one

This is the second time that an item has been missing from my order! This is by no means acceptable from a service that deals with customers, we are trusting in you to give us a service that should be 100% But again, I have been let down with an item missing from my order. Don't think I will be using this app again. 100% disappointed again.

never ever do asda actually send all items, always, always stuff missing. ridiculous. and they aren't automatically refunded, you have to request the funds back, which can take up to 7 days!

Either the driver is stealing loads or the picker needs glasses. Loads were missing

missing items AGAIN! ALWAYS ASDA

Charged me £20.00 for 3 items I was missing 6 items and no one has said a word about it.

I didn't get wine in order alto have paid

absolutely fuming loads of items missing paid nearly £100 not been refunded for missing items won't be ordering again disgusting

missed off a key item of my order which is frustrating, only option was a refund and not to actually deliver the item.

Most my items were missing was charged the full amount and yet the items that was not there I was not refunded for as well as there was no receipt

supposed to be arriving 10.45 arrived 12.o clock

Missing the cat biscuits and the wet food box was opened.

This delivery was over an hour late and it was missing half my items i ordered. Extremely unhappy

This is the 2nd time in last few weeks that I have been missing over half of my order , I’m missing 10 items this time !!! And as luck would have it they are the ones that I needed ! Not only that when u ask for a refund it takes ages to get it back as someone who is on a very low income I haven’t the option to repay out for missing items until I get the refund ! I started using this service as I am unable to go and collect the items myself I am disabled I just don’t have the money to travel

Was an hour over estimated time, which would have been fine except they didn’t bring half my order

Came with no receipt, missing 2 items and just in a normal plastic bag, hard to trust what little I received as safe food from the shop.

You missed one of my orders yet I still got charged for it..

not happy did not get my order therr

Not good! I have 3 items missing off my order and one of these I only just realised as I was cooking food for the children that the ketchup is also missing

Missing several items I have been charged for. Unacceptable

Totally trucking awful site and service and no customer service for when things go wrong with your order. You don't even get refunded for missing items.

Great comms & polite gentleman. Thank you