Asda in Newcastle upon Tyne

Asda Gosforth Bad Service at Asda Gosforth Kiosk Very bad customer service by the staff at the kiosk on the right hand side upon entering the store. The lady at the kiosk should be fired as rude responses to questions about collections and returns and bad attitude and not helpful at all. The customer service is gone downhill. Shocking compared to what the previous staff who used to man the kiosk

Now asda is obviously the worst of the supermarkets in late years, however this specific asda has the most abysmal stock I have ever seen, if you're vegetarian you're lucky to be able to get a meals worth of food. Clearly they've released the asda rewards app as a desperate attempt to keep up with all of the other supermarkets, but what is the point in getting "asda pounds" when you can't spend them because you can't get anything you need, and you can't build them up because you can't get anything you need😂

Staffs are amazing but the locals who shop there are racist. Was standing in the queue just to be confronted by an idiot over nothing because he thought foreigners are not welcomed. If you are any other race shop elsewhere like Gateshead or Benton superstores.

At least 25% of the store is dedicated to clothing…. But no fitting rooms? Hadn’t anyone told them covid rules were relaxed about 4 years ago? Shoplifting they say…who would rob the rubbish clothes they sell? And don’t get me started on the lack of humans on the tills!

Seems a bit out dated and smells as you walk in

We used to shop regularly at Asda Gosforth when we lived a bit closer and the kids were at local schools so this was the first time we’d been in quite a while since moving. The whole store has really gone downhill. Outside areas are poorly maintained and litter strewn. Inside is drab and the state of the aisles and shelves quite shocking. Low stock levels are common these days in most supermarkets but no excuse for such untidiness. Made for a very unpleasant shopping experience. Staff used to be friendly and upbeat. Don’t know what’s happening behind the scenes but the atmosphere is dour. Come on Asda, give the place and people a bit of much needed tlc.

Spent ages in check-out queue as only 2 tills working again. Then one girl left as she'd finished her shift so one till. About 12 people with full shopping baskets waiting at 1 till. People went looking for management in the end to complain, think 2 people just walked out leaving their baskets standing. This becoming too regular, going to have to start using Tesco at Kingstone park instead.

We used to shop regularly at Asda Gosforth when we lived a bit closer and the kids were at local schools so this was the first time we’d been in quite a while since moving. The whole store has really gone downhill. Outside areas are poorly maintained and litter strewn. Inside is drab and the state of the aisles and shelves quite shocking. Low stock levels are common these days in most supermarkets but no excuse for such untidiness. Made for a very unpleasant shopping experience. Staff used to be friendly and upbeat. Don’t know what’s happening behind the scenes but the atmosphere is dour. Come on Asda, give the place and people a bit of much needed tlc.

Unfortunately this shop has declined rapidly in the last few years. Poorly looked after, poor stock, massive queues due to clear staff cutting. Will need to now travel further to alternative. The same thing has happened at the local coop garage on rotary way since Asda have taken over.

This store is getting worse, no till staff all self service which I don't want to use shelves half empty , so off to Aldi I go

My partner and myself queued for 5 minutes at the "pizza cafe" at Asdas Gosforth store this afternoon. . . And when the assistant asked us what we would like we were told we would have to wait 30 minutes for pizza and chips. I got the impression that he would just rather not serve us. Whilst queuing he and the female assistant had an altercation and then there was an issue with an elderly lady who wasn't happy with the fish she'd been given. We decided to complain at the customer service desk (the staff here were extremely helpful) and the elderly lady was there complaining too. The cafe seemed very sparse for prepared food although the signage promised several different dishes and options. We'd travelled from Edinburgh to Newcastle for work and are used to much better service from Asda associated cafes.

I would love to make an enquiry about one of your workers by the name Craig,he’s always been a great person who helps out most times when i come by to shop but I don’t see him anymore I would love to know if he doesn’t work here at ASDA Gosforth anymore.. thanks

Do not go for food at the asda cafe or you will be waiting for the rest of your life . Am the Only one in the queue and still nothing. . 20 min and still nothing. Joke

Always short of staff Owner just getting more greedy less staff and more work Actually 1 staff doing 3 staff job Always big queue and two staff carrying carry a bags instead of going to on the till to help others

Shelves generally well stocked, have most of the things you need. Although store layout could do with some improvement as it isn't clear where things are and locations don't all make sense. For example I saw pet food in the foreign food section, which feels like an unfortunate accident waiting to happen. Sushi and bakery are good, veg is OK quality. Pharmacy are polite and helpful, but can be a queue at times. If you're just in for a few bits and doing self service with no bags then is fine. Have had a few occasions of staff being too slow, and sometimes rude. Generally helpful having a big supermarket at this location but sadly you're probably better off avoiding.

Went in today asked staff on self checkout for help never in my life have I encountered such ignorance from staff totally unprofessional

Dirty store. Self checkouts always need a wipe down and screens are sticky and Dirty. This store has really gone down hill in the past few years. It just looks uncared for and rundown

Sick of the OBSESSION with forcing customers to use the self checkouts, which is clear profiteering and a way to cut staff wage bills. This store is particularly bad at not having many staffed checkouts on, forcing the customer to do the work in scanning their own shop. I've started shopping elsewhere due to the lack of actual staff. I support human staff keeping their jobs, not self checkouts. Avoid!

Good choice and friendly staff but toilets a disgrace. Wife tells me 3 toilets blocked in ladies and stinking on last week. Visited 8pm on Tuesday and stench of urine hit as you walked through the door. Hadn't mentioned the toilets to my adult son and it the first thing mentioned within 30 seconds of getting in shop. Come on Asda you can do better. It's letting your shop down.

Mostly great staff. Awful management making staff and customers unhappy. Lots of hygiene violations everytime I've visited. Mouldy bread, out of date meat, raw meat above cooked meat today. Seems to be a bullying culture between the management and staff. Really dreadful place, it used to be a nice shop and handy at the end of the street. Would rather drive ten miles than visit again.

Really bad service, rude staff and empty shop. I’ve visited this Asda for the past 2 years and it has rapidly got worse each time I visit. We only use this store as it is closest to our home but in future we will start going further afar as this store is a shambles. The shop itself is filthy, floors are disgusting and look like they never see a clean. There are never any produce available , constantly empty fruit and veg aisles and lack of meats and fish. The last time we visited we found lots of beetles / eggs all over the fresh basil plants, we checked a number of plants to find every single one was the same, we found a member of staff who was working on that aisle at the time and showed her she couldn’t have looked any more uninterested if she tried, she shrugged her shoulders and continued what she was doing. No apologies, no I’ll grab a manager nothing. Really can’t see this store lasting any longer if the state of despair continues! Avoid! Travel slightly further to Lidl and get amazing produce and much better pricing!

Great range and choices but very, very slow staff. Recommended self checkout or scan your own shopping as tills are exceeding slow.

Free parking and petrol station. Too large for me really.

I been shopping Asda last 30 years in my life but I never see any security ( door woman ) but in Gosforth Asda security woman behaviour is really bad specially when she see any other like Asian the time she behave really bad 👎

Helpful staff large shop and cheap petrol great

I have to shop here regularly due to having to do elderly family members shopping for them and have done so for the last 5 years. In the last 2 years I've noticed a rapid decline within the store. The same items are regularly unavailable. No doubt due to a lack of staff. So many empty spaces on the shelves and often see out of date products on the shelf. Like today I saw a 3 day out of date pack of ham.

Asda in Gosforth is not too big for me, they sell a variety of brands and Asda own products, unfortunately the shelves are not stocked and they are regularly empty. The music is far too loud but this is a problem in all stores as I am hard of hearing.

Opening hours regent centre ???

Great shop however, very busy road and car park if you are on foot.

Customer service appalling waited 30 mins to return an ASOS parcel as machine not working Gave up -a joke

I'm a regular customer here and find the staff pleasant and helpful. You can buy just about anything in store and they have a pharmacy a Timpsons and a photo printing and frames seller. Only one criticism , the new layout . There are barriers everywhere . For example if you wanted to get a newspaper or a snack and forgot to put it in your trolley before you go through the barrier then you cant. Its made the shop feel hemmed in and restrictive which is off putting

Very friendly and everything I needed was there .

A huge space for varied items, like clothes, groceries, electronic items, home items all packed in one. Prices are ok.

Staff are rude and impatient in this store. Toilets are manky. At 2pm I've seen empty fridges and shelves. Goto self serve you have to wait 10 minutes to get age approval. Better Asda stores within distance to goto.

Self checkout tills are shockingly bad and hugely understaffed. During the rest of our visit most other staff were standing round aisles openly complaining about their colleagues rotas and using their names very freely in front of customers as well. Asda self scan till are shocking when you try to scan a bag for life as well. Seems to mess up the weight of the rest of your shopping as at least 4 times a it didn’t like the weight of our shopping and each time we waited at least 3-5 minutes for a member of staff to not even check but just scan a label to let us carry on. Easily the worst supermarket I have ever been in.

went in today about 8.30am- absolutely wall to wall with kids, not a problem just shocked at the amount-had a list of 10 items from the website to buy-they stocked one! (it's a superstore???really??) aisles were barricaded with those cages full of rubbish wrapped in clingfilm, where staff hid-but the icing on the visit was the rudeness and sheer unhelpfulness of the only staff member we actually interacted with-wont visit again-pointless, messy heaving and rude all before 9am!

I've had a very bad experience shopping here even though I have been shopping here for a long time, I was treated very badly by the security and store manager, I was accused of stealing even though a member of staff came and helped me with a misunderstanding where I forgot to return an item i no longer wanted as it was above my budget and the member of staff understood and took the item back however a security guard called Mark stopped me before the entrance and accused me of stealing and called me a "disgusting thief the situation was also handled very poorly by the store manager. I went home and brought my husband to help solve this issue however I was stopped by the same security guard again and he kept on calling me a thief and they refused to show us the cctv footage

racist place! Never been more embarrassed. Here is the whole story on why I felt this way. I am Arab and today I was wearing my scarf yes… the hijab, so earlier on I went to the Asda with my husband. We were going to get some food and basic needs for the family (we have 4 kids) I was using the scanner as I thought it was easier but then my budget went way over so I tried to remove some stuff off ,for example I took off my chicken pot noodle. But then when me and my husband were walking out and something had happened to the security guards machine saying I still had this item but I didn’t pay for it. Which also I didn’t even have with me, this was so humiliating because the staff was pushing me and my husband. They were calling me names like “disgusting thief” and they were telling my husband I was one too. I love wearing the hijab because it hides the fact that I recently had chemotherapy. As soon as I got home I was in tears because this was so cruel and I have now been banned permanently. Earlier on my 2 daughters had rung up about this incident after I had told them, but the man we were calling was totally unaware of this situation, I don’t blame him or anything but when we hung up he had a quiet laugh. How could you be anymore unprofessional than that. I shop here all the time because it’s way easier, after all it’s right beside my home. I am hurt about all of the horrible words the staff had said to me including the manager who was not helpful at all and was also calling me a thief.Thank you for reading and also shame on you Asda, I’m very disappointed

The majority of staff in this store need (re)training on Customer Service. The Customer Service in this store is quite pathetic. The latest one on Sunday 3 Sept 2023 was when I queried the price of Matterson Smoked Sausage. Showing £1.75 online, but £2.25 in store. I asked a staff member how this was so and he JUST SHRUGGED HIS SHOULDERS and said "It's not my department, there is nothing I can do about it." I have no idea how many other items are incorrectly priced, but it MUST be someone's job to check these things. BUT, if the staff can't be bothered, then why should your customers? Time to go shopping at Tesco or Morrison's in future, I think.

Never going to buy petrol from here again. I require a receipt for work and on numerous occasions the machines fail to provide and I have to wait, and wait until a member of staff comes to provide a printout. Very poor service.

I have been a regular shopper and I am very satisfied until recently. In recent weeks, one young blonde male staff starts to procrastinate whenever he is on duty. He spends the whole day walking around, does nothing or very little, but acts like he is tidying up the shelves or doing some yellow labels. It makes the whole shopping experience very irritable. All the other staffs are very helpful and diligent and I have never experienced the same problem when anyone else is on duty. Asda should investigate and take serious action against intentional and obvious staff misconduct.

Used the self checkout for trolleys and the checkout kept not working meaning a member of staff had to keep intervening. The manners/arrogance was appalling from the staff and the others there were training. This is second time I have been and found some of the staff very impolite so unfortunately it will be my last.. I feel this impolite bad mannered behaviour needs addressing these days as it is happening all to often..

I shop here often, but regularly put down by staff behaviour. The staff on the shop floor are often no help at all, sometimes ignoring me directly! On the other hand, the staff in the checkout area could not be more helpful. Mind boggling! Suggest to train and sensitise staff better or install a kiosk to lookup item in store (IKEA has one) so we don't have to bother staff who are so supremely busy and often very rude.

Scan and go... planned during lunch break at work before meetings. However when paying i had to wait 15 minutes for someone to come and scan a few items. I made honest mistake I had picked up 5 for £4 baby food, which is tricky they are on bottom shelf and I mis scanned one of them; though there was the 5 jars just a pasta rather than potato one, just a thought of moving them higher would be able to see and less chance of mistaking, particularly in nature of baby food where some have ongoing recovery. However a full trolley re scan defeats the bit of being quick and having to wait 15 mins for staff. More staff clearly needed, a que of people still waiting. I had no choice but to leave the shop due to meeting and will be going to tescos later. This Is the first time scan and go have been working on several recent visits. All a bit of a mess and useless service

Got 2 fresh pizzas today. Have to say they where the mast disgusting pizzas I have ever had. Asda should feel ashamed for taking people's money for them.

Clean well stocked store. Bought lots of products but the cut roses I bought still look great over a fortnight later!

الافضل للتسوق السريع او اليومي يعتبر الارخص مقارنه بالاخرين جودة الملابس اليومية و اشكالها خاصه للاطفال ممتازه و شكرا

Visited on 2 consecutive days, 3rd and 4th of June 23. On the 3rd, very poor selection of wines. On the 4th, no scan and go handsets, explanation, we are very busy, they were not according to their website. No cooked chickens. Explanation, I am too busy, I can't look after the chickens and pizza by myself, come back in 45 minutes. Spoke with member of staff at checkout. Stated, staff are ready to walk out we are so understaffed.

The Shop & scan feature is mega handy... no more queueing then un loading to load again! Wel laid out store, relatively clean, full stocked. Due to COL prices have gone up right across the board but the rewards system is decent if you remember to scan app each shop.

Shelves empty prices have rocketed

Today is the Monday 24th April, on Saturday morning I done a shop at Asda gosforth 22nd April. Bought pkt 6 mini pork and pickle pies for £2. So tonite thought I’d have one with a cuppa and realised the use by date on them was the 20th April so when I bought them they were 2 days out of date. This is absolutely disgusting especially every time you go in their shop they’ve put an extra 30 to 50p on nearly every item don’t know how they’re getting away with it. Maybe they should take on extra staff to check the stock is in date.

Lovely huge clean store. Great staff and service.

Today me and 4 over builders come in to buy pizza and chip . To be stopped by the Manager pointing finger's and shouting disrespected me in front of 100s of ppl blaming me for something that happened the day before with the soda machine I told her have nether been in here before . But someone told her it was me .am from Sunderland i dont leave here . I asked the cheeky disrespectful Manager to show me on camera . But she told me to leave shop

Popped into the Asda café for soup and a roll and cup of tea. 4 staff behind the counter but no-one serving until someone in the queue asked if we could be served. Slow service and very disinterested. The soup was slopped into the bowl and the teabag literally chucked into the mug. The bread roll was the cheapest of the cheap. No information provided on where the hot water, cutlery or milk was. The seating area is drab, doesn't feel over clean and needs some refurbishment. No staff clearing tables while I was there. A lacklustre experience even accepting that it's 'just' a supermarket café.

Standard Asda superstore which has a few other businesses on site (Timpsons, photo developers). Parking is always available. However, the heating has not been working for quite some time and the store is always very cold when you enter.

A variety of products and some which are unique to the brand.

Staff and Manager were rude and obnoxious, refuses to refund a faulty product even though I had a receipt.

An absolute disgrace by some ASDA staff during the Remembrance Day silence. Canteen staff continued to serve customers, banging door and loudly calling across the café, cackling away throughout the 2 minutes silence. The self-service tills were completely unnecessarily shut off a full 10 minutes before 11am causing large queues of irate shoppers who had no wish to observe the silence standing in a busy shop (non-self service tills continued to 10 seconds before 11am); several customers asked for management to override the stupid decision, but they failed to appear. The 2-minutes was then broken by some crass ASDA advertising. What should have been a moment of contemplation became two minutes of annoyance. A completely avoidable mess.

Always a good shopping experience. Huge variety, competitive prices and polite staff.

Lovely large store but didn't realise it closed so early on a Sunday

I don’t shop here now at all . Very poor customer service from almost all the staff and especially the security staff. I set off the security alarm after buying a mascara at self scan and showed him my receipt to which he read it looked at the mascara and prompted told walk back through the security and then when I didn’t set it off it was shoved back at me and I was dismissed by him without so much as a Thankyou. Just a grunt of ok !!!

Scan and go is a great idea, however it's a complete waste of time. I do it to make life easier but every time I am ' selected for a quality check' which results in a member of staff re-scanning my shopping and messing up my bags. Totally irritating!

Went to the pharmacy gor my flu jag Really good service. Many thanks.

A friend recommended I try the just essentials, 'yellow label', range steaks, "well worth £2". Given that we are a family of 4 I attempted to buy 4 only to be embarrassed by a staff member at the checkout by having one of the steaks taken off me after being informed that your only allowed 3 of the same items from this range. Can't see me shopping in an asda store again, it has went down hill fast since being taken over by the "da brothers". Thanks for the reply Tasha, but limiting items to 3 per person is of no use when it comes to a family of 4, also to save embarrassing your customers at checkout it may be helpful to have signs up explaining the limit on certain items.

Much though I hate repeating myself, for the benefit of Asda "customer service" who evidently don't read their messages... Two tills on with massive queues went to the self service with the £100+ worth of chocolate I was buying for the tuck shop I run (proceeds to charity naturally) I put about 75% of the chocolate through one at a time then told by the self service person I am not allowed to buy things to sell elsewhere. This is why I am not going back.

I tool my friendxto asda restaurant in gosforth i am disabled and asked the man at the till to carry my tray he was really off hand with me, he carr8ed it but dumped it on another table away from where i was sitting i had to ask a customer to help me i will never go there again i find the staff a bit off hand

Well produced supermarket. Prices are reasonable when compared to other supermarkets. Can get a discount for BLC. Suitable for disabled people. Toilets near the exit of the shop.

We had a fabulous service today from our delivery driver Jim. We are as a household suffering from covid and we desperately in need of bread. The order arrived minus the required bread and he apologised. Ten mins later there was a knock on the door with Jim and a loaf. We were really moved by his kindness. Jim you are a legend!!!

Out of stock of all products at different times?

Decent range of products but there are always cages left in the aisles which makes it difficult to navigate the trolley around the store and nigh on impossible for wheelchair or walking frame users.

Great range of products and services available. Petrol station on site. Very clean. Very helpful staff.

found some nice fruits and veg, however the oranges i brank back were moldy, sticky and covered in white goo (very nice but salty)

I am hosting a Ukrainian family in this time of war. Today 05.05.22 they walked 1.5 miles to your store from our house and asked the cashier to cash one set of their government issued pay vouchers (£50 x4) to spend in your store on necessary food. They were told by the cashier that there was no cash. I was horrified when I heard at this lack of social conscience. I have shopped in Asda for over 30 years and really would like your reassurance that this lapse in service to these traumatised Ukrainian people can be addressed. I look forward to hearing from you, Aileen Taylor 40 Reid Park Road NE2 2ES

An enormous choice of eg pet foods etc.The shop is roomy....for a wheel chair....clean and tidy.However no electric wheel chairs were in action, and the manual one had only one foot rest

Asda a very good selection of foods , household goods ,clothes for all the family,all at reasonable prices,A very popular store,

the worst store you ask for some security information and they swear at you

Lovely I went at 6:00 nice and empty depending when you go though that's why I go early don't let ppl know coz I'll have to change my ways to get the best time

Really bad/lack of service at pharmacy. Quite condescending staff member simply said they 'didn't do that service' when I requested ellaone over the counter or similar medication. Simply said try another pharmacy. Really horrible and judgemental and frankly rude attitude towards me.

Had to queue for a short time at the kiosk

Horrible old lady at the customer service desk. One of the worst experiences i've had in a supermarket

Clean, plenty choice of everything, safe, friendly helpful staff.

Incompetent staff. The cashier who served me failed to deactivate the security strips on items I bought so naturally I had the embarrassment of the buzzers going off at the door. I hadn't taken a copy of my receipt and therefore had to go back to the cashier to request it. Bear in mind this would have been within a couple of minutes, the cashier refused to acknowledge that she had served me and gave a rotten attitude about it, refusing to help me so I had to get the manager involved to log into the system to prove A: yes I paid for those items and B: yes it was at that useless cashier's till. What was meant to be a simple in and out shop turned into a frustrating waste of my time.

Closed the PayPoint 15 minutes before the store actually closed.

A wonderful store. Well stocked in the heart of Gosforth and serving a lot of local areas . With car park petrol pumps for use. A1+

Great variety of products under one roof.

Pharmacist incompetent and unhelpful. Would not sell me over the counter medicine (some eye drops) I asked for, because apparently she knew better than my doc. 👎

Leaving one star because it wont allow me to leave zero!! Absolutely disgusted with my click and collect from asda gosforth tonight! I had to wash each item in 3 different bags of groceries - one had fresh orange leaked over everything, the other had a burst pack of watermelon with the juice from it all over everything and the third had a burst actimel yoghurt over everything. Not only that the actimel yoghurts had clearly fallen on the ground as none were in the cardboard packaging and each bottle had what looked like black muck all over them! Numerous boxes of freezer foods were burst and to top it off 7 items that i had been charged for were missing!! Will not be using this service again!! Disgraceful.

Having not been out for 4 days I decided I would go to asda gosforth, o m g I felt suffocated when I got out the shop, yes they were asking you to clean your hands on entering but that was it, there was numerous customers un masked or partially masked but the worst was the aisles were blocked with food items waiting to be shelved therefore hindering customer flow so not a good time even for the staff safety to be filling shelves it would be safer done when the store was closed. There was no social distancing in store and I felt unsafe and because of that I wont be visiting the shop again during lockdown, come on asda restrict customers in store for your customers and staff safety

big up Asda all my mates love Asda

Social distancing is very poor not just shoppers but also staff that do the online shop, many a time my daughter had to speak up about social distance it's all well in good wearing a mask & hand stanatising, but distancing is just as inportant & staff are just as bad as shoppers you just have to ask people if you can get in, don't just barg in & not tell people And this is why we still have this virus, no social distance

Lots of parking space and good selection in store. 8 fuel pumps with low wait times except in the most busy hours.

Enjoyed shopping on this occasion unlike Tesco which has traffic light system to control shoppers which is a pain ! Good prices at Asda as well.

amazing shop with great prices and friendly staff

Very good! Excellent quality,low prices and great staff! Thank you Asda!

Sort your advertising out ive been sat since 2 am waiting for the pharmacy to open at 6 as advertised. Tried ringing the store but you aren't taking calls walk the 20 min to get the desperate for pain relief to find you open at 8. This is ridiculous. Its not hard to put accurate opening times up.

Always stocked out of kitchen staples, very poorly laid out.

Should go for groceries and wide range of spirits. Bakery shop and cafe is a plus point. Its amazing to see wide range clothes in an affordable price. Loved to buy miniature of Glenfiddich and JD for a gift. Grooming section is also well maintained with lots of offers. If going from city center can go by metro if not taking car.

Had a few bad experiences recently with Tesco from staff and manager so decided to go elsewhere, went to Asda Gosforth today wow what a difference and great pleasurable experience staff a hell of alot nicer way it should be and be going there from now on , thing is specially with the situation at hand at the moment ,have a negative attitude when your in you then go out being negative, straight away the staff member was pleasant and friendly was positive already ,experience inside was positive, I then cane out positive and saying thank you and appreciate you to the staff ,as makes such a big difference not only to the staff but yourself and others ,going on abit but both me and my wife have anxiety badly and the difference it makes to us is a worlds difference instead of feeling angry upset and shaky we came out really happy and positive.

The shop and the staff are great. Pretty poor tho when we’ve all queued to get in, which isn’t a problem, but then the security guard son rocks up to chat to his dad and is waved straight into the store....ahead of everyone in the queue, bang out of order!!

Done shopping today and some things out of stock which is understandable at this time,the thing that really has annoyed me is the fact the customers can not follow arrows marked clearly on the floor ,they are putting everyone at risk ,how hard is it to follow directions!!!