Asda in Barking and Dagenham

The customer service representative was completely unhelpful. She seemed more interested in chatting with her friend than providing any assistance. Unfortunately, this was a total waste of time

I just shopped some fruits and vegetables. We had problem scanning the items. The self service till machine for trolleys could not scan some of the items. When we asked the staff to help us scanning the items she only did 3 of them and left. When we call her again she told us to go to the conveyor till with a cashier. She told us that she has to look after other customers and just ignored us. There weren't any customers there who asked her help. After seeing us she was just gossiping with someone. Further the cashier at the conveyor till didn't like us scanning half of the items on self check out and half to bring to her. It seem to us the staff present were not happy to serve the customers which is their job what they get paid for.

Rude staff . She refused to help . And refused the trolley into self checkout Asda have to look into this . People spending money here. Value the customers. Only 1 checkout is open in whole asda . The self checkout don’t wana help the customers . Time 7:15pm Tuesday .

A huge THANK YOU to Connrad! He went above and beyond to help and facilitate my somewhat...uncommon request. I am extremally pleased with the customer service I've received this evening. Also, a big shout-out to the ladies at the self-checkouts who were doing everything possible to try to assist me! 5/5

I went here for the opticians as they are cheaper than specsavers and a lot nicer

Been to Asda today and while coming out the security asked me for the receipt when I had billed the items in front of him, I was taken aback as this was not asked from anyone else, this felt insulting and humiliating and somehow got the vibes of discrimination, I came out in the evening at about 6.40 or 6.30, will never visit again

First ever visit with my kids!! This store stuff are so racist and disrespectful!! I was physically attacked by their staff in front of my family I have report to police physical harassment

Easy parking , everything I needed

Only went in to buy microwave & few bits of shopping & had to wait approx 10 mins at till to be served. Store was relatively empty. Won’t be returning in a rush

Customer service is bad, security guard (Jamie) today 4th November 2024 is very rude, not helpful, busy in using phone.

Great value of money but very crowded on Sundays

The night staff at the tills were very friendly and helpful. Also, the young gentleman who took me to what wanted. I like that service. Thank you, Asda

Have just got back from Asda went for price drop fosters which should have been £12 but they were still selling them at £15 . Had to argue the point with a woman called Debbie who was quiet rude and wit it take on board when I told her I had just come from Asda in whalebone lane who had the right price but she said not all stores charge the same. So had to call for the manager who took his time but did admit the price was wrong. So how many customers have been overcharged by £3 a case for some time

An absolute shambles of a store. Never had a good experience. Self- checkouts are chaos. The staff don't seem to know what the red flashing light is for. Spend your money elsewhere

A superstore with no carrier bags. Imagine £400 worth shopping to carry without any bags. Week on week, same story, no bags. Made a complaint to customer services lady, she sounded well fed up of her job.

If I could I won't give a single star. Even when I'm going in quiet time it takes ages to pay for shopping. Self-serve tils for trolleys tend to have a problems, you have to wait for assistance, often there is no assistance, no one to help you. If there is ONE which is not enough to do your shopping smoothly without waiting 5-10 minutes for nothing.

Order Merrielands Cres, Dagenham RM9 6SJ Delivery refunds are declined after damaged goods are returned to drivers.Peperami Hot 5 Pack 5x22.5, Walkers Doritos Cool Original Multipack Tortilla Chips 5x30g X2, Asda Stuffed Crust Double Pepperoni Pizza 460g, ES STIR FRY, GS Salad Cress. 2 drivers turned up at nearly 11PM(due at 8PM) with 2 of the delivery trays covered in spilt double cream and actimel yoghurt from busted containers. Fresh veg was damaged and most of the order appeared "knocked about" during the journey. They made no attempt at my door to put refunds through for items returned to them. Online the following day I tried unsuccessfully to get refunds and was "declined".As a disabled person I cannot afford to pay asda prices for stuff I did not get. Misogynistic attitudes from recent drivers and refund call centre staff with unintelligible foreign accents who say their supervisor will call back and don't is NOT acceptable.

What a shame of having this type of staff in Dagenham store for Asda it’s a Big name but it’s really disappointing experience I had from this store I bought eggs from this store on 4th sep those was expired from 15th august I went back to return customer service person was soo rude and disrespectful you must have cctv I was so humbled and was requested for refund which she refused as on that day wasn’t able to take receipt on 4th sep. Almost 20 days item was on the shelf and shift supervisor asked me I can still use this wawoooooo What an amazing staff Asda is having in this branch We have a trust on the brand now it’s no more the way team dealt I never had his kind of service and rudeness from any of big chains like Tesco,Sainsbury’s,LIDL,Aldi For evidence I uploaded the pic also

the management need to look at level of customer service behaviour it’s so Rude and they are treating customers like slaves didn’t listen any customer problems they have no what so ever training how to satisfy customers

Security guard at night treats everyone that walks in like a thieve. Why open it for 24 hours when u dont expect anyone to come at night!

If its a cafe you want then don't bother with Dagenham merrielands store as they DON'T HAVE A CAFE ANYMORE it's just meal deals or boxed up chicken and don't buy the boxed up cooked chips they are HORRIBLE

The staff and customer service at Asda Merilands Dagenham are very rude, unhelpful and disrespectful. I have experienced the worst level of bad behaviour by customer service staff at Scan & Go and when I tried to submit a formal complaint about the rude staff, I was told that he was the sectio manager (Gary). Clearly, he is not suitable for a customer facing role and should be removed from the frontline. I will not go to Asda again and will suggest everyone to avoid Asda in general and Dagenham Asda in particular. Worst staff behaviour and arrogant with customer.

The customer service is very bad. I got very bad experience about returning something. Customer service manager stracy was very rude behaving to me. She was very disrespectful with customer. I have lost receipt politely I say sorry and I was pay by card. Just 3 days ago I was brought it. All Asda stores are camera recorded. She can check easily. The Customer service rudely ignored.

Worse customer service they need more train even supervisor

Hate the length of car park entrance and exit route. Good cheap fuel station with air compressor thar you can make card payment with contactless

Revisited ASDA today. Hot day, plenty of people wanting beer and BBQ stuff. Got to the till, the queue was up the aisle for the self checkout and staffed tills. Got on a self checkout (12 tills staffed by one person) and had to wait 20 mins along with 7 other people while the staff member scanned every item for a single customer!! Where was the floor manager or queue busters to stop this problem? Complete lack of management or customer service, better off going Aldi over the road at least you'll be through the till in under a hour!!

Generally fully stocked and plenty of variety here. But why is there only one manned till open on a Saturday afternoon? I'm all for using self serve, but when you've got young children it's not ideal.

My friend wanted to buy paracetamol My friend was clearly over 25 Salim said show your ID to him we clearly said his well over I bought paracetamol without ID without showing and I’m clearly well over age nothing happened My other friend wanted to buy it for himself But they said you can’t buy it because it looks his buying for the guy without ID Salim is horrendous Guys a joker Can’t even do his job properly Threatened us with security

Just moved to the area, and I can honestly say that this is the worst Asda I have been to for a while. Queue, queue, and queue sum up this Asda, very rude security, and I wanted to get a meal deal for lunch. All of the cooling units were off, so please 🙏 avoid buying a meal deal unless you want to risk getting sick.

The manager is racist in the store.

Go to Asda in a regular basis, always use scan and go!!! Today I scanned ALL my shopping, but, at checkout, had a random check, definitely not a problem. Then it was pointed out that I hadn’t scanned a product..99% sure I had, but apparently not. All my shopping was rescanned, but, when I went to pay, I was told in no uncertain terms I couldn’t pay with cash… I was just getting my card out but the checkout lady had looked in my purse, saw there was cash, and again informed me I couldn’t pay with cash. To start off with why was she even looking in my purse and 3 times I told her I was paying with a card. I appreciate that this was a random scan and I had absolutely nothing to hide, the lady made me feel that I’d been deliberately shoplifting, not a nice feeling.

Today my husband went to pick up the shopping and some off the vegetables are disgusting the stuff just don't care! That's really disgusting

I am writing this whilst I am still standing in the checkout queue (no.3). We have shopped and have a full trolley and when finished joined the queue for the single open till. After 15 mins we asked a supervisor and was advised of a shortage of staff. Then someone arrived at till 6 and opened it - a queue formed leaving us and the other customers to continue to stand in line or join another queue.... Basically abysmal customer service for the purchasers.... still here. Update. Just got home and from the receipt we were charged an additional £14.50 for a second case of corona that we never had. Am contacting the store now

Absolutely the worse place to shop. Not a single till open, only self check outs. I’m disabled and have a sling and cast on my arm and had to ask a stranger to help pack the shopping due to only having self check outs with no staff. The women who are “here to help” are stress to the heights as the self check outs keep not recognising items, so nobody can continue with their shopping without calling the POOR woman over. 8 check outs all needing help she’s on her own, customers are getting stressed customers getting upset and angry. Then you go to the lottery desk and there are 15 people in the queue and this lady is also by herself with no help. It’s clearly the management that need to sort this as it’s not the staff who are unable to cope. MANAGER SORT YOUR STORE OUT AND MANAGE YOURE STAFF CORRECTLY

Visited the customer service counter at the store yesterday afternoon and was asked by a member of staff to wait as the customer service lady was in the back office. No problem, waited very patiently in silence for around 30 mins without any further questions. When the customer service assistant (blonde lady) finally appeared, her colleague told her I had been waiting to be served. She asked me to move from the counter as she was dealing with someone else. ‘Can you move from here I need this til, I am dealing with someone else’. I asked her how long it would take, and whether it would be worth me coming back later. She very abruptly and condescendingly said ‘as long as it takes’. Another customer behind me became impatient (she’d also been waiting a very long time) and she shouted at her - ‘don’t you huff and puff at me, this is customer service and I’m dealing with something complex so step back’ I left to pick up a collection, and when I came back I waited another 10 mins before she served me. But not before shouting at the poor customer in front of me for putting her pin in too soon. She began speaking slowly and in an exaggerated way because the lady in front of me was Chinese. As an ethnic minority myself this lady made me feel so uncomfortable. I was feeling very unwell yesterday as I was in pain, so I didn’t have the strength to argue. I’m genuinely disgusted by what I saw and experienced yesterday. Her rudeness and attitude was so unbelievably shocking. She was rude to me; but not nearly as rude as she was to the lady infront of me. If I wasn’t feeling so unwell I would’ve kicked off there and then. If she’s this comfortable being condescending, demeaning and rude to her customers so openly infront of her colleagues - she has been getting away with it too long. Working in retail is hard, but if you behave like that a customer facing job is not the place for you. When I got to my car I opened the parcel I collected in store. It was missing pieces so I went back into store to let them know and ask if I could get a replacement since I was already instore. They said no i could only return it via the hatch. So no exchange, only a parcel return. Okay; no problem. I then asked for some tape so I could close up the parcel and pop it in the returns hatch - refused to give me any cellotape. You make mistakes and pack orders wrong, and then expect me to do what? Either buy tape or drive home, tape it up and then come back? They’ve lost their minds.

Put a sign up to tell people when the customer services/ tobacco counter opens. This may help your staff also realise what time it opens as well, as they are clearly clueless! Useless

Been there several times , the staff in the self check point is always not helpful, rude and today is so racist , was in the process of paying and asking for a white lady for help , she asked to check my trolley, what does that mean ? I was in process of paying, she is suspicious of me paying the bills! Racism

At Dagenham superstore the self checkout machines have a problem accepting coins for payment. I have brought it to the attention of staff many times but still nothing has changed. This time I had to be walked to a manned till so I could pay. That's just ridiculous! Also, the store is a mess and stock levels are poor. Clearly the manager has no control over this site. Pull your socks up Asda. Aldi are about to overtake you.

Remember coming to this store a lot with my parents in 1990s and early 2000s and was a really decent store back then. Sadly this place has really gone to pot in recent years, the place is now an absolute mess! The selection is good granted they have it in stock but so often they don't as the shelves are always gutted out especially in the produce and chilled section, all the shelves are so messy with empty cardboard everywhere looks like a bomb has gone off! They've spent money on a recent refurb but clearly haven't on staff as I almost never see any staff working stock on the shop floor, you need staff in a big and busy store like this all the time to constantly replenish shelves, rumble and decard to keep the store looking well stocked and tidy. The lack of actual people on the tils as well is shocking, you're lucky to see 2 or 3 on there at best leading to long lines forcing you to use the shelf serve where only 1 person is on one and today they didn't even have any bags and you can't seem to buy any strong bags anywhere in the store, what on earth is that all about!?? The other entrance near the bus stop and retail park is now closed off forcing you to walk down the other end along the narrow walk way trying to avoid other people, if you're going to spend money on a refresh why not move the entrance to the centre of the store giving everyone a even length to travel into?? It is so poorly planned and laid out that you couldn't make it up, it is such a mess! It isn't just a one off either as it's been like this every time I've gone there over the last few years, Romford is a little better but still has the same issues just not quite as bad. Think I'm being generous with 1 star if I could go any lower I would. Go Tesco or Sainsburys instead.

Shoutout to Kaye for meeting the needs and excellent customer service.

Staff are helpful, polite and friendly

It absolutely grieves me to click one star as this store simply doesn’t deserve it. How can so many members of staff be so rude, disgruntled and unhelpful? The store is forever in a state of ‘restocking’ regardless of time of day; I suggest if the staff spent less time huddled in two’s and three’s chatting and moaning this would be a more productive and well stocked store. I have been taking photos for a few months, as this complaint is by no means a ‘one off’, it is the culture of this store; staff blocking aisles because they are chatting with each other constantly, while their large cages/trollleys block the aisles and I seen and have photos of fresh food on the floor with staff walking past and doing nothing about it. I pointed out that a whole row of fresh food was way out of date and the member of staff replied ‘oh is it’. The security guard is clearly profiling customers with the old ‘can I see your receipt’ and this profiling is not based on on the ASCONE protocol (I doubt he even knows what that is) I personally will NOT be showing my receipt ever again - learn the law - your receipt belongs to you and if you have not stolen anything, let them call the police - the security guard’s attitude and behaviour at Dagenham Asda Merrielands, is lazy, unprofessional and ignorant - he too spends most of his time chatting with staff when he’s not targeting decent law abiding shoppers of course. In summary, this Asda store is awful, staff rude and act as if they don’t want to be and definitely don’t want to help customers. I am sending all my photos, complaints and evidence to trading standards and retailADR.

Wife went to Asda this evening. Very unimpressed. She bought a box of six fresh spicy and six fresh normal chicken wings. Both missing two from the box Bit of a liberty really !!!!!

It is one of my go to places for groceries. A very large store, well spaced isles, good signage, and supported by ample parking, car wash, a Timpsons, a petrol station. My interaction with its staff was pretty good. Their hot food section is good and quite affordable.

Dont ever click and collect here. They take 30mins to and hour to come bring it out. U might as well just go in and do your own shopping

I always find the products I want in Asda.

The fact it's open 24h on most of the days m, is very convenient for a quick shopping run

2time in a month they completely run out of plastic bags! What a joke! Ppl need to cary home the basket and bring it back the manager of this store must be an absolute clueless person.

EVERYTHING ABOUT THE CUSTOMER SERVICE IN THAT SHOP IS RIDICULOUSLY BAD!!! THE CASHERS ARE ALWAYS EMPTY .USUALLY ONLY ONE OR TWO PEOPLE WORK AT THE CASHERS AND AT THE SAME TIME 50 PEOPLE ARE WAITING LONG TIME TO CHECK AND PAY FOR THEIR ITEMS !!! THE CUSTOMER SERVICE IS WORSE THAN EVERY OTHER STORE I HAVE BEEN IN LONDON !! FOR A BIG NAME LIKE "ASDA" THIS SITUATION IS HILARIOUS !!!!

ASDA's system: SCAN & WASTE your time. Or SCAN & START AGAIN FROM ZERO. At 5PM, Sunday, instead of just scan a barcode and pay in less than 1 min. at Scan & Go, they just preferred to close it and send people to queue with full baskets at regular tills where to offload all the trolleys, scan again all the products one by one, put everything again in bags etc. What's the point of Scan&Go if you force people to scan everything again, manually, one by one? Why would the staff decide to waste more of the people time, like 20 times more? Instead of 30 secund for a Scan & Pay? Just because they can?

I have made a complaint regarding the lack of the baby adapted trollies when there was two now there is zero. Buying baby milk is made to feel criminal when you ask the worker to remove the security tag they demand the receipt when they have just watched you pay.

What as happened to this store in Dagenham it’s bloody awful and the staff are so rude,nothing as changed in this store since I put up this review.as for the games console games why have the games on the shelves and you pick one up to buy get to the counter and you wait there for 10to 15 minutes then the staff come back to you we don't have the game then walk away from you not even a sorry we don't have it in stock at the moment so rude.the staff need to go on a costumer service course

Only two tills open for trolley shop on a Saturday afternoon, it is totally wrong. Queued for over 40 minutes.

Everything you need under one roof.

Big size ASDA with lots of parking space. Home items and groceries is sold here. Fresh farm produce. It has toilets for shoppers

Mostly good service to he honest. Everywhere has the odd issue now and then.

Big store, and you'll find everything you need. However today I had a horrible experience thanks to TWO members of staff. I simply wanted to exchange two 50p coins to get a pound coin, so that I could get a trolley to put my 2 year old child in and shop comfortably. Instead both members of staff gave me a rude, uninterested response (both were cashiers). If there's a valid reason for why they couldn't, they simply needed to explain in a gentle and empathetic way, especially when you can see I have a child with me, or go the extra mile to help me. Ended up having to carry a basket full of shopping and carrying my child everywhere instead.

It had been a long time since we last visited. There used to be a cafe where we could sit and eat. Unfortunately, they have removed this feature, and now they serve various ready-to-eat hot and cold foods, but there is no chance to sit and consume them. Tables and chairs have been removed, and of course, this was a disappointment for us. We bought halal-cut meat and left. Generally, this place is not much different from any Asda supermarket, but they consistently have halal-cut products. Halal, especially chicken meat, is always available, which is not the case in every Asda. I think they keep it to meet the demand and supply in the region where there is a dense population of communities that consume halal products. The cafeteria, which is important for us, is no longer there, so there is no reason for us to go back.

Great choice of kids birthday cakes!

Clean, helpful staff, pleasant outings

Stacey the manager is very helpful

Welcoming and friendly environment

Great store, all the staff are very helpful in this store, a older lady colleague called Roz was very helpful carrying my shopping to the car for me. I forgot to wish her a Happy Christmas so I do it now.

The store has been refurbished recently, it looks more organised and it's now easier to find products.

This the worst place for Uber drivers, I've already rejected the order because of this lazy asda dagenham, all other asda are at least ok but this worst... People please save your time

Unprofessional and ruth security team... The alarm rang, the security pulled the trolley from my husband's hand and pushed him into back. (I don't know the name, he couldn't say, Stancy the manager also didn't tell me, the same answer...) Security kept the trolley in his side...as he confiscated our items we paid for it and he checked 4 times the same item... I went to his colleague and asked him to call the manager. The security answered us that it is crowded and the manager is too busy, in a ruth way. He gives us a paper to write down the phone number in order to call us. I went to an Asda staff and asked if is possible to call the manager. Security started yelling at me in front of all the customers, and he continued screaming for more then 5 minute, everyone looked at us... never happened in my life. ...... Avoid Asda Dagenham!

One of the best Asda stores I've ever been in. Has everything you could imagine, from clothes and games consoles to all the food and drink you come to expect. Would definitely recommend.

Sunday 17 December 2023 15:00 Basket self checkouts were only accepting cards, although the machines on right side were labeled cash and card, please fix this. And a weird security guard was standing there acting like spokesperson for asda saying maybe the government don't want us to take cash. Stop spreading rumors UK is not a cash free country.

Went in just after 1pm. Plenty of bags at manned checkout positions buy long queues. Asked for a bag at Basket Self checkout to be met with” Nah, no bags”. My response was “Nah, no sale” and left them to put back on shelves. Probably more work than them walking 20m to get some bags. Won’t shop in Asda ever again. No idea of Customer Service

Really bad customer Service. I wait 1 hour for checkout

I was really annoyed at this Asda today . Only one till open , and a queue of people with filled trolleys. People were saying more than one till should be open, there are self service tills but would rather have a cashier as trolley was full . After waiting some time I asked if another till could be opened and the reply by the 2 staff members was , they can’t it’s up to the manager , yet there were at least 3 workers standing around at the self service tills talking . I said “why can’t one of them get on a till as people are walking out”. . The reply was , talk to the manager who was nowhere to be seen.If anyone was thinking of going don’t bother , as I and another lady in the queue said we won’t be back. Tesco open a till if more than 2 people are waiting straight away , and that’s where I’m taking my custom in future . Happy to help, it says on the uniform , absolutely not .

trash place it was so expensive even the food is so bad

Not bad but wish they would keep their scan guns charged

Went to Asda Dagenham Superstore Merrielands Cres · staff I spoke to RUDE , care for disabled zero allowing cabs to park across 3 disabled bays and cars without discs to park in others, understandable why groups pick this branch for shop lifting as security are doing nothing but standing outside on phones or doing nothing in store will be using another supermarket in future.

Filthy supermarket Customer services is appealing

U r scammer bring worker to job interview and 2h selves job without any paid then not reply any job very bad 👏🏻good cheating and by not reply

I always shop at asda because I think they are very good value for money, but I do think they should have more cashier check outs I do not like going on the self service if you have more than one of something you have to call someone because it does not always work ,I prefer to go to a cashier if they do away with cashiers I will shop elsewhere and I am not the only one.

Hi, I had a interview a week ago at night and worked for two hours to replenish stock without get paid. Even they didn't discuss about testing when spoke over phone,just told to come along with your documents. What a hell ! Take work from candidates without paying! Shame !

Big enough to find and buy everything needed

General store depending on time of arrival you may have to search for a trolly

There were no "manned" checkouts open so forced to do self serve. 3 ladies supposedly there to help shoppers but who were all standing around chatting & when you dared to ask for help they just said " wait a minute", when I'd already waited several. Absolutely appalling service.

Good selection of food, clothes and home items.

Not enough tills open even self serve had some closed scan and go usually the handsets need charging

At least it's open 24 hrs unlike their cheap cheap competitors... Looking at you tesco

At least it's open 24 hrs unlike their cheap cheap competitors... Looking at you tesco

The lady on till name Sara (bit healthy to not say fatty) With curly hair is very rude, unprofessional and lazy person who supposed to be not there in a reputable company like ASDA she is also very slow and unkind to customers Manager should take an action against him and update my review here Thanks

The worst I've ever seen queues down isles 1 hour wait for checkouts lots of people leaving shopping bad mangerment product waste this store needs area management to do secret shop on Sundays

The queues went right down the length of the Isle we queued for nearly an hour

I went to ASDA to buy groceries for a house party. Very happy with everything I bought. Very friendly staff members. One of the staff members(sha) helped me find exactly what I was looking for and went out of his way to help. Very satisfied experience!

Careful people with Asda when you buy everything by weight, basically you pay double, just pay 6 bananas for the price of 2kg (at home it weight 984 grams)as it said on the machine 😅 I asked the lady this may be an error but she canceled and weighed again. Good job Asda by doing this on this hard times people are living it 👏👏👏👏

It's ok not enough trollies when we were there and baskets. Queues were long.staff unhelpful.

Not cheap like it was, alot of fresh produce is near sell by date

Arrived at 4:30 on Wednesday to this store that meant to be open 24-hour. The store was closed. Why bother to update your potential customers. Asda prefers to waste your time so you can shop somewhere else.

Good place to shop so many varieties

Mostly untidy and smells as you enter the store

Hi, Been to your store 2.00pm today and not one till open, expecting everyone to go to self service tills. Not everyone can use these it is about time somebody took notice as it has been mentioned so many times. Seriously thinking of shopping elsewhere after all the years that I have shopped at Asda.

Absolutely appalling service. I ordered a Just Eat delivery of FOUR items at 11.50am this morning. It’s now 4.30pm and I’m still being told on the app that the courier has arrived - this has been going on for four plus hours now and I’m still waiting. There’s no way to contact anyone at the shop or with Just Eat, either. No way to cancel it. Ridiculous. Don’t order anything online from ASDA. They’re a joke.

Good prices and very good customer service Me gusta este establecimiento, tiene de todo y trató muy amable

Good store but sometimes can be very busy.

Walked in today to buy some Easter eggs if there were any left. I met a lovely lady who worked there who took time off what she was doing to show me where they were located. She was extremely helpful but I don't know her name. I bought a lot of eggs and could not have done it without her help. The store has good customer service abd is massive so you can probably get all your shopping done. However since its busy you have to be a little careful walking around pallets or cages and may encounter a spill on the floor. Also, Asda prices aren't so low!!