Apex City of Bath Hotel in Bath and North East Somerset

Attended Apex for a work three-course Christmas dinner where I left starving. My vegetarian main was three small Arancini balls. No vegetables, not sitting on a bed of vegetables, no sides or sauce - just 3 balls. The fact I paid £60 for that is embarrassing and we were all laughing around the table at how utterly appalling it was. Everyone else sat around with a small roast dinner. We asked where the rest of the food was and I got gifted a small bowl of dry unseasoned cabbage. Categorically the worst Christmas dinner I've ever had.

i stayed at this hotel with 4 other friends and it was an amazing stay. staff were nice and welcoming, cozy rooms and outstanding service

Excellent hotel to visit Bath as a family, we loved it, especially my daughter the detail of the duckling in the room. The beds were very comfortable and everything was perfectly clean in the room, the bathrooms well equipped and clean. The staff is absolutely charming, especially with children, helpful and always with a smile on their face. It is very well located and worth the stay, wishing to return to make use of the pool that we could not use this time because we had other plans.

We spent a night in this wonderful hotel, and we couldn't have made a better choice. The room was super clean, quiet, and stylish. The staff was very warm and professional throughout our stay. The SPA was exactly what we were looking for! The breakfast was the best we've ever tried. We will definitely come back soon. Highly recommended.👌

Comfortable room , breakfast is nice but a bit pricey. Central location. Quite modern and there's a business and conference centre nextdoor

Family run business very caring ownership

Wow what a fantastic place to stay, I thoughrly enjoyed our stay here. The hotel was immaculate, the room had everything we needed plus extra. They staff were extremely polite,friendly and very helpful especially Jessica on front desk, she helped us out by given suggestions on were best to eat,where to park etc. The facilities here are impeccable. The sauna, steam room and pool are very modern and relaxing. The continental breakfast had a great variety to choose from ,Nick the waiter was very efficient and was continuously replenishing and was always offering his help. The staff were always making sure we had everything we needed. IF you didn't want the continental breakfast they had a menu to pick from. The front desk staff looked after our luggage before and after we checked in to allow us to go off exploring until our room was ready free of charge. I can not fault this hotel and would highly recommend coming to stay here and I will most definitely be returning.

Love this place!! Will def be back!!

Good facilities and location but service lacked the personal touch. Housekeeping staff in corridors ignored our presence (more than once). Bar didn’t have any atmosphere on a Friday night, only one waitress on duty serving warm white wine. Staff overall didn’t engage and spoilt the stay.

Comfortable rooms with good bathrooms. Great location. The inward facing (presumably cheaper) rooms face onto a courtyard that really needs a lick of paint and a tree or two. Excellent clean gym/spa area. Food and drink a bit of a weak point - like an airport bar, adequate but not great. However, the room rate for a Fri night in Bath was very good value overall.

Apex City of Bath Hotel offers an unforgettable experience, blending modern comfort with understated elegance. The rooms are spacious and thoughtfully designed, and the heated indoor pool is perfect for unwinding after a day of exploring. Ideally located close to the heart of Bath, the hotel allows you to discover the city with ease. The staff are exceptionally friendly and attentive, ensuring every stay is perfect. It’s the ideal place to stay, where comfort and warm hospitality come together beautifully.

Absolutely fantastic hotel combining boutique chic with scandi style effortlessly, the personal touches were the best

A nice hotel in a very nice location, the staff were absolutely professional and friendly. The rooms are nice and big, and my kids really enjoyed the pool area.

It was my first time staying in Bath, and I booked this hotel for a surprise getaway with my partner. The hotel itself is lovely, and the reception team gave us a warm welcome. Our room was modern, clean, comfortable, and quiet. Having access to the sauna, steam room and pool was a nice perk, and only the deluxe rooms include robes and slippers (or for £5 each if needed), which was a thoughtful touch. However, I was really disappointed by a few things. I have pretty severe anxiety, and our room (314) looked directly into other guests' rooms, which meant we had to keep the curtains closed the entire stay...definitely not ideal for privacy and I couldn't relax at all due to this. I also noticed that the paint in the bathroom was peeling off the ceiling before and after we'd used the room, and the carpet had visible brown stains on my side of the bed. Given the hotel's 4star rating, and how long I'd saved up and paid for this experience, I was expecting a bit more attention to detail. I'd be happy to come back if those simple expectations were met.

The room is good (standard room), cleaned daily, has a delicious breakfast, and is located 5 minutes' walk from the centre. The hotel is not busy with visitors (the first days of October); the only minus is the lack of robes in rooms; coming to the spa because of this is inconvenient, and they are not provided for a particular type of room.

The room was very nice, we got an upgrade on arrival which was appreciated. We asked for rose petals, they were beautiful and they were real. However, the room was pretty dirty. The pillows had water marks, there was some sort of large tomato stain across the bedspread and the carpet. This really took the shine off things. The facilities were nice, they're was a great range of drinks and snacks. All the furnishings looks nice but we're so hard. The chairs were uncomfortable to sit in. The bedroom was well appointed. This is an odd thing to note, but the toilet seat was so narrow and the hole so large it was hard not to fall in! The pool was very nice and quite quiet. Pretty cold compared to the Thermae Bath Spa. I would do it first rather than second if I did it again.

Very friendly staff, clean rooms and comfortable beds. Breakfast is perfect with poached eggs cooked just right, pancakes etc. The pool, sauna and steam room also leave nothing to be desired.

Stayed therefor 4 days in August 2023. Check-in was smooth and efficient but no smile. Double room with balcony. Spacious room with nice amenities but it was a bit worn out although the hotel seemed new. (Stains on the carpet and the access to the balcony was not clean). Comfortable super king-size bed. Good amenities in the room. A bit noisy because you could hear the elevator and people talking on the corridor. Nice cleaning staff. The restaurant was very nice and the staff was great. A bit disappointed by the pool because of too much chlorine The showers as well as the changing rooms were really great. Overall didn't feel the 'luxury' vibe but it was a ok.

Rooms fabulous, restaurant slow and limited menu. Breakfast OK, plates cold, lack of customer service by waiting staff

Good sized bed(super king) with good amount of floor space. Clean, comfortable and quiet. Staff friendly and helpful. In a very good location and things are easily walked to from here. Pool is good but wouldn't be for doing laps. Sauna and steam rooms also good and well maintained but you need to schedule a time for usage for these given size. They're not the smallest I've seen but for volume of rooms and to ensure everyone can comfortably use them this rule makes sense. They also supply towels in this area which is handy.

Highly inflexible booking terms

Staying here now. Wife noticed the tub wasn’t clean on arrival —we checked in at 11:30pm—so the next day around noon after housekeeping had already been in the room wife noticed tub was unchanged. As we were going out for the day we stopped by the front desk and asked if they could have it cleaned which they said they would do. We returned to our room around 9pm and tub still wasn’t cleaned. I wiped it down with the white towel in the photo and you can see the red all over it which was in a ring all around the tub. Furthermore, when the cleaning person was here they only made one bed! Ridiculous! Worse housekeeping experience with a hotel ever.

Great Hotel, Great Location, and Great Service. My girlfriend and I spent two nights here and we were very happy with our experience. Arthur and the rest of the staff that greeted us upon arrival were all really nice and accommodating. We showed up a few hours early and Arthur was able to check us in. The room was nice and clean with a really nice bathroom. We would absolutely stay here again!

It is an amazing place I loved it the staff are amazing and the rooms are lovely

The location is great, just a 5 minute walk from a large long stay car park, in the heart of Bath. The rooms are very comfortable and it has a gym and spa. The spa was nice, specially the sauna. The pool is just for relaxing, no swimming. Big Advice: bring a pound coin to use the lockers.

Hygiene is poor in the room. Only one lift is working and it takes too long

Stayed at Apex City of Bath Hotel and had a great experience. The location is perfect for exploring the city. Rooms are clean, modern, and comfortable. The staff was friendly and helpful. Good amenities, including a pool and fitness center. Parking is limited, so plan ahead. Overall, a pleasant stay and would recommend!

Great experience in this amazing hotel. It's a great location for getting around Bath ,the service was excellent and the staff were friendly and nothing was to much trouble

Just had four days here, wish it could have been more! Great room, first time I had no issues with the pillows! Lots of space, nice decor. Clean, and also quiet. ( I live on the west coast of Scotland, the sound of seagulls doesn’t bother me!) The food was very good, the breakfast buffets and menu very tasty. I enjoyed the pool, and the fact that it was just a short walk into city centre. But the really outstanding feature was the friendliness of the staff, very competent and helpful, they even helped me retrieve something I forgot to pack!

We didn't stay here over night but paid to use the spa facilities. The pool is lovely, a nice temperature as its not too hot. There are different water features that you can turn on such as hot tub jets, back waterfall style feature etc. Has a sauna and steam room, as well as cold bucket, arctic shower and tropical shower. Was lovely place to spend Sunday afternoon relaxing. There were plenty of free towels in the changing rooms and the staff gave us tokens for use of the lockers. Staff were all very helpful and friendly. Looked like a lovely, clean hotel in great location.

Nice hotel in the city center. Friendly and helpful staff, Delicious and varied breakfast and dinner at the rooftop restaurant. And also a mini gym and spa are a great addition.

We really enjoyed our stay as a family. Special thanks to Michael Musgrave for his personal care and attention for details

There are customer service people who specialize in tricking others into giving five-star reviews on the Internet. It’s a rubbish place.

Very nice hotel really nice views of the surroundings I’d definitely advise you to take a Holiday here customer service is really good rooms are emaculat

good dinner. and good breakfast. pool is nice. friendly staff

Our anniversary was great in such a lovely hotel. Our stay was fab from start to finish. Arrived super early and asked for a cheeky early check in. Massive thanks to Arthur on reception who was amazing and had our room ready for us at 1pm. Room was so lovely and clean with everything we needed. The only down side was that the water features in the pool/spa area were not working and we did not have robes in our room. Aside from that everything else was brilliant.

This was a lovely hotel in a convenient location for Bath; everything was walking distance from the hotel. The hotel itself was modern, clean and had convenient check in (2.30pm) and out (11am) times. The breakfast wasn't included in our particular deal/price and at £16.50/person/breakfast, felt a little steep but there were other options nearby. The sauna/pool/steam room were lovely; we had planned to do the Theme whilst in Bath, but given we had this on site, didn't then feel the need in the end. There is a sauna, steam room, pool (with various bubble machines around the edges), recliners around the pool and hot/cold showers. Only thing that was lacking would have been a nice warm jacuzzi as the pool water was not hot. Parking was a 5 minute walk away in Charlotte Street council car park. Cost about £50 for 72 hours, and easy to park (not a multistory). Felt safe in the area and plenty of spaces. Probably cheaper options further afield but this was easy. Only criticism of the hotel was there was only one functioning lift for the duration of our stay, which meant that going up/down was very tedious stopping everywhere/lifts often being full. Final thing to improve was we were in room 441, which was a nice size room (eg shower and separate bath) but annoyingly could hear the lift calling bell/noise every time it was pressed/arrived as it was outside our room. I wonder if perhaps this could have been muted after 11pm to minimise the noise/disturbance in addition to people talking in the corridors (which the hotel cant help).

Lovely staff. Clean room. Good amenities. Easily accessible. Just that housekeeping forgot to replace our mugs with clean ones the next day.

£200 A NIGHT is over the odds for a weekend stay. • SPA?? Basement small cramped wet floors brightly lit pop music not spa music. Kids everywhere babies nappies in a bucket poolside. !!! Hardly what you would wish for if you were looking for a relaxing spa in Bath. My poor wife didn’t even go down there as I had booked it for her birthday and I explained to her I was sorry but it was not how the photos portray it. I explained all this to the reception manager? He went straight into defensive mode rather than sympathising. No apology, no compensation, just rebuttal. We have recently been to a lovely spa hotel where it was serene so a very disappointing contrast to how it should be done. Nice room. No view. Nice bathroom. No robes. Tiny wardrobe only good for max 1/2 nights.

I stayed there for a few days for work. And frankly nothing to say, except that I hope to come back.

Great food. Service wasn't great, though. I stated on the email that I wanted a double bed, but we got 2 singles, kind of messed up the romantic vibe, but it was ok. Joined the beds up but wasn't ideal

Modern and clean rooms. The breakfast buffet was really good. I enjoyed the gym and pool facilities as well as the steam room. The gym is a bit small and not a lot of equipment. Walking distance to all of the attractions in Bath as well as restaurants. Parking is available at the Charlotte street parking lot which is a 5 min walk from the hotel.

Lovely hotel, 10 mins walk to centre of Bath. Friendly staff, room was nice and quiet, everything provided. Used the pool which was modern and just the right temperature. Bar food was quickly served and v tasty.

Great experience. Went there for a conference. The venue was very well designed, food was insanely delicious, staff super friendly and helpful.

Would have got 5 star, However, poor slow dinner service with little interaction from waitress contributed to this score Breakfast however was improved on dinner

Attended a conference for a day. Nice place

Great stay. Spacious and comfy bedrooms. Top tier spa facilities and very good breakfast. Would stay again

Had a fantastic stay here. All the facilities were up to a high standard and my room was upgraded for free. Best features are the pool which includes sauna and steam room, the breakfast which was really delicious and finally the location right in the centre of bath. Would 100% stay again.

My stay at apex exceeded all expectations, earning a well-deserved 5/5 rating. Situated just a short 10-minute walk from the train station, the convenience of reaching the hotel was matched only by the excellence of the accommodations. The rooms were spacious and well-appointed, providing ample space to relax and unwind. What truly stood out was the cleanliness and spaciousness of the bathroom, a refreshing change from the cramped quarters often found in other hotels. With attractions within walking distance, exploring the city was a breeze. I would highly recommend making the trip from London for a 2D1N trip. It's an experience that's definitely worth the journey.

A more upmarket chain hotel primarily aimed at the corporate market. Quite a few families staying over half term, probably attracted by the swimming pool. Our superior room was spacious and looked like it was recently refurbished. A bit disappointed not to have extra seating as there is room. Friendly attentive staff. Good location a short walk from the main pedestrianised area. Minor issue with no decaffeinated coffee at breakfast. Had to be ordered from the waitress and I'd nearly finished breakfast by the time it arrived. Why not just have a few sachets on the tea/coffee table ?

Thanks to Stella from reservations dept. She was very helpful.

This hotel has a great location to the centre everything is walking distance. The leisure centre is a nice touch too you have to book in advance and you get 1 hour to use the facilities. You don't need to book the gym in advance. The roof itself was clean, good tea and coffee supplies. My son loved the rubber duck Oliver. The only downfall I would say is the water temperature of the shower on the hottest setting felt very cold, the bath was lukewarm. I had to boil some kettle water for my son not to be cold. Staff were friendly and helpful.

Recently made an overnight visit to the lovely City of Bath, and decided to stay at The Apex - with an early room option. We were upgraded to a family room - very spacious indeed and with a view of Green Park. The bathroom was an absolute delight - I luxuriated in the tub! Our room was very nicely warm and lovely and quiet. Breakfast was a treat - the portions were perfect and the ingredients very tasty. All topped off with table service that was prompt and friendly - even though the restaurant was very busy. The Apex is clean and contemporary and I wouldn't hesitate to recommend a stay.

The room was nice but I found my bed linen dirty, which is not nice in this high end hotel room level. The room itself was large enough for 2 people and had a nice balcony view of the city. The staff was friendly but the pool was a nightmare, so overcrowded and we left after 10 minutes as the floor was so dirty as many people was walking barefoot without showering first. Also, I don’t understand why you say people to book a time slot to use the pool if then nobody checks how long people actually stay. I would suggest reserving some time slots for adults only, unfortunately was really unpleasant hearing children screaming and that made the experience not relaxing at all.

A great hotel with cool amenities. They upgraded our room for our anniversary and had some surprises for us as well. We really enjoyed our stay there. Modern and very close to the city centre.

Great hotel that simply ticks all boxes. We stayed here with our 8 m/o baby. Upon arrival, they told us that we got a free room upgrade, which is always nice, of course. The rooms are spacious and clean. It was lovely to have a bath in the family room, as it's easier to wash our baby. It is great that the family room has a separate shower for the parents. The beds are comfy, the air quality is good and the room is soundproof. The breakfast is also great. They have a solid high chair for children, fresh fruits, muesli, toasts, juices, etc. On top of that, you can order things a la carte, like scrambled eggs or a sourdough toast with avocado and poached eggs. They also make the coffee fresh for you instead of a machine. I totally recommend the breakfast. The pool and spa were better than I expected. They have a traditional wooden sauna and a steam room. Also, other sauna facilities like clean towels, a cold water bucket, an Arctic cold & tropical cold shower, and a water tap to stay hydrated. Then, we have another good point. We asked if we could stay until the big nap of our baby would end (2pm). The staff allowed us to stay until noon in the room and then provided us access to a conference area where our baby could sleep in peace. We really appreciate the extra mile that the hotel staff takes, so the guests can have the best stay. Therefore, a convincing 5 stars. I only have one point for improvement, although that might be a point of improvement for the UK legislation. The baby cot had a very weird mattress. It's not really a mattress, but more a plank with a tiny bit of cushion on it. We complained about it, and the staff told us that apparently, in the UK, it's forbidden for hotels to put proper mattresses in baby cots. So, if you're a foreigner and want your baby to sleep comfortably, bring your own cot to the uk. :)

Comfortable, spacious, clean and quiet rooms. Centrally located (no car parking), great for a city break.

Nice hotel, room was spacious we enjoyed our stay BUT I quickly noticed the same day when I returned home that I had forgotten my Elemis face cleanser which is quite expensive! I rang the hotel and the lady on the phone did a “quick” check on the system and said that she doesn’t have anything… which is most likely a lie! This means one of their housekeeper who cleaned room 419 have stolen my belongings! I’m disappointed how it was dealt with!! I’m calling back the same day of my departure and it’s disappeared that quick! Don’t go to apex hotel, they steal your stuff!!!

I am disappointed that they no longer serve breakfast a la carte. Moreover, there are no more vegetarian options available.