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4.0

Based on 7 opinions finded in 1 websites

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Nº 701 in 1264 in Lambeth

Score
OpinionsNoteTripAdvisor74.0

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Loved this coffee shop I've stopped at many times for a coffee, located inside the station, with nice view of the station concourse. Today (30 October 2024 1pm) that all changed when I ordered a coffee and discovered it was only slightly warmer than lukewarm. I told the lady who served me (who appeared to be a manager) it wasn't hot enough, and to my surprise her reaction was to say it WAS hot enough as it had come from the machine, and she didn't appear to want to change it. Fortunately, the man dispensing the coffees overheard our conversation and immediately proceeded to replace my coffee. The new coffee was hot, at the correct temperature. Annoyed by the attitude of the lady/manager I then asked her whether the fact that the coffee had come from the machine meant it was necessarily hot enough, to which she replied yes. She then went on to say, defensively, that everyone had their own ideas of what is hot enough, and that she liked her coffee cooler! I told her I had had 100s of Pret coffees (which is true!) and knew when the coffee was below an acceptable temperature. What an awful experience, especially if she is a manager. I suggest retraining for her!