Amchi Mumbai in Harrow

Their food is delicious, as is their chai - authentic mumbaian flavours. It's a new, family run independent cafe that has focused on 1 thing - the main thing - quality food! The setup captures the feel of a cafe in Mumbai as do some of the 'street-food' style dishes. I would recommend trying the masala egg burger!

Amazing place. We ordered the Kolhapuri chicken thali and bombil (fish) thali. Both were excellent, very tasty and well presented. My wife is maharashtran and said it was very authentic including the kolhapuri pandhra rassa (a white dipping sauce). Highly recommend.

very good and delicious food, just like home cooked meals without the added preservatives , soda, or artificial flavourings ,Although i ordered a lot of dishes from here like the thalis, prawn mutton, chicken, fish and other mumbai street foods like vada pav, pani puri, misal pav, etc, all were delicious. The mutton is fantastic as its goat or kid goat meat without the uncomfortable smell as most restaurants market lamb but this is the only place where the goat mutton is fresh . this time i ordered the prawn and bombayduck thali, goan pomfret curry and stuffed pomfret fry, everything was amazing especially the bombil fry and the pomfret fry. the fish doesn’t have a fishy smell, and everything is freshly made to order. so the wait time is justified . this is a great small family run business, and very humble , polite and professional people Thank you Sagar and team , you’ll are doing an amazing service to the people of london by bringing mumbai foods here to our doorstep. Highly recommend 🙏

The worst food I have ever tried . I order a veg thali and pav bhaji both was ridiculous. Firstly thali was cold . Dal was equal to spicy water . Subji annd bhaji was having burnt smell . Entire parcel was unnecessarily spicy with ridiculous taste . I would never recommend this place to anyone . I don’t know how people has given such a high rating to such worst food . Totally disappointing .

There food specially fish is fresh, I do understand if you want good fresh fish you will have to wait for sometime. I will suggest if you going here keep some time as you can expect the chef will cook almost from scratch post you order. Ask specifically for mild food as Chicken dishes are spicy. I love all fishes tried Prawns, Bombay Duck, and King fish thali. If you want authentic taste this is the place, but be mindful that they are still learning hospitality so expect some good wait time. Suggestion - Reduce the menu items and focus on 10-15 main items which are your best selling.

Went a few days back. Their mutton/goat curries are amazing. Kala mutton was recommended. Loved it and ordered extra for take away. The ambience could do with sine tlc.

Customer service worst ever. I asked the waitress what beers they got? She said she will check if kingfisher hot or cold and will get back to us and never came back. Mutton spicy as hell like really really very very spicy. Food doesn't come on time. Comes one thing then have to wait for another. Menu said pomfret fish which was never ever pomfret, it's a big lie. And was charged nearly £6 for sitting in. RIP off Paid £65.76 for nothing

Home away from home. Could give more stars if I could ❤️🙏

I dont write food reviews often, but after trying the Kolhapuri Mutton Thali, I just had to share my experience. It was absolutely delicious and took me straight back home! The mutton was incredibly tender, just as promised on Uber Eats, and the flavors were authentic and spot on. If you love mutton, this is a *must-try*. I'm sure I will visit the restaurant in person soon! Great job, and keep up the fantastic work!

One item was missing from my order I’ve ordered 2 chole bhature but in my ordering just got 1 pack of chole bhature I want refund

Amchi Mumbai at Belmont Circle, Harrow, offers a true taste of Mumbai. The food was flavorful and authentic, especially the Chicken Biryani, which was perfectly spiced. The cozy atmosphere and friendly staff made the dining experience even better. I highly recommend this place for anyone craving delicious Indian cuisine. Can’t wait to visit again!

Food is amazing. Nonveg options are amazing. There Mutton is the real goat meat , soft and tender. A must try if you are a maharashtrian by heart. Mind you its a family run business so do not expect hunki dory interiors. they are simple, simple and friendly people with a great hand in what they serve.

When we entered it was only us and 1 more table which was occupied. Firstly, the food took ages to come until when I had already left the hopes of eating food (25 mins before we received our first order). Secondly when we were paying one of my friend asked for a NHS discount and the lady serving on the reception didn't understand what we were trying to say , so first she said yes and then went inside telling 1 minute and then the other lady who seemed more of a manager came on the till. When my friend again asked for NHS discount she rudely nodded and said NO. It is not about the tone but the professionalism and question about customer service???? How can you afford to have a rude tone and grumpy face in front of a customer!!!!! Thirdly , when my partner told the manager that her tone was rude instead of apologising she gave back saying 'when was I rude' and then tried to speak loudly too. Thumb rule of Customer service , you cannot have a rude tone in front of the customer irrespective of the situation. We were not trying to argue but try to say that 'why the difference in statement about NHS discount' from two different employees working at same workplace. This raises a lot of question about: 1) Is communication and knowledge of 'english' language important in Customer service when serving in the UK for the restaurant? 2) Does the restaurant care about Customer service or is it simply business? 3) Is transparency about business amongst the employees important for the restaurant (such as Student discount, promo offers, NHS discounts) because not every customer will tolerate hearing 'NO' after saying 'YES'. The above question decides the overall review of the restaurant , it is on the brand if they want to be called a business or a restaurant in the UK? The future of restaurant depends on it. Hope the management has a knack of sense and improve it.

The best Maharastrian food in the UK. Loved it.

I had ordered jawla(sukat) and there were stones in it. Nearly broke my teeth Taste was good but the restaurant needs to clean things properly

EDIT: Transaction details from our visit. Review is not fake. It’s genuine and experience based.

This is the best place to eat the Maharashtrian food.

Paav bhaji bread served with fungus. Vada paav- vada was not freshed and smelling. Sabu Dana vada was good.

Food was delicious. Recently I ordered a Dal Pakwan through uber eats. They literally forget to pack the pakwan and when I called them and tell them this things they are like delivery drivers might have taken out. So please confirm with them before driver takes your order. Not satisfied with the service. And even the dal is too oily.

We were recommended Amchi Mumbai by friends, and it turned out to be an absolutely fantastic dining experience. The restaurant offers a variety of Maharashtrian delicacies cooked to order, and everything we tried was exceptional. We had the Bombil fry, Kala Mutton Thali, Kolhapuri Mutton Thali, and Surmai Fish Thali. The homemade masala they use adds an authentic touch to the delicious food. I was particularly impressed with the variety of Bhakri (bread) they offer. The owner, Sagar, was very welcoming and made us feel right at home. Kudos to Sagar and his team for satisfying Maharashtrian taste buds here in London. Highly recommend this restaurant!

I can say without a doubt it's "the most authentic Maharashtrian restaurant in the UK" I've been to this place more than 7-8 times in the past few months and it has become my favourite whenever I'm missing home. 10s of different food opinions, both veg and non veg, very friendly owners, and tasty food. Most of my friends i had taken there, loved the food. I personally liked Zunka bhakri, Pithla Jawar Bhakti, Mirchi bhaji, Kolhapuri, Saoji Chicken Thalis, Pomfret Fish Thali rava fried Surmai. I'd love to see a few more options in the menu in future like Kothimbir Wadi, Daal Khichadi, Patodya, Thalpeeth, Puran Poli. Also i know they are making fresh food but I'd appreciate it if they could reduce the serving time.

I ordered 2 vadapavs last evening and had it in the notes to not put tamarind chutney in it. The vadapavs had a lot of tamarind chutney making it way too soggy.

There is no option to give 1 star otherwise I would have given 0 star . Firstly I haven’t received my thali and coke . Inside the bag there was only panner samosa even that was not cooked well I have to throw that . I need my full refund .

The staff, not the owners are pathetic can't barely speak any English are rude and disrespectful. Food made behind hidden doors is scary too. Avoid this place. Edited review* the owner decides to show true character instead of apology and being nice even though I mentioned owner not in the review context

Good authentic maharashtrian food. Prices are high compared to ambience. Thali are reasonable.

We had the limitless lunch which was very tasty and great value for money. Mina and Rahul served us. They were so welcoming, attentive and really added to our experience. Thank you :)

The best and most authentic maharashtrian food of London, totally worth travelling from central London to Kenton for these wholesome and fresh meals, Sagar and Ruchita have done a fabulous job!

Amchi Mumbai left much to be desired. I tried the Frankie’s chicken wrap, which was decent but not outstanding. The portion size was disappointingly small, leaving me hungry. To top it off, I was charged £1.99 for a Coke Zero can 330ml, which felt like a total rip-off. Overall, not worth the price.

the product detail for Crispy Bhajia says 400gms - I have weighed the small paper bag and it is hardly 250gms. This place used to be reliable. Very disappointing since last couple of orders.

They are the best for Mumbai Style food! Perfect taste, instructions followed very well! Good customer service by Bhoomi:) Happy Customer.. will surely order again!

Amazing taste! We went for lunch and got surprised by such an authentic foods. If you’re craving for Indian regional taste specifically Maharashtrian definitely visit Amchi Mumbai. They are very humble people and care for you personally. It’s family run business with quality food.

I just picked up a takeaway order for Saoji Chicken Curry which costed me whooping £15.95 and that too in a smallest plastic container possible. Highly disappointed by the intent here which seems to be merely money making over customer satisfaction.

I wish I can give 0 starts..dont even deserve 1 star. I ordered medium Thali…but its soo spicy that I cannot eat it at all…even the quantity is very poor. Will never order from this place again. Its a waste of money.

food quality was low and chole was not fresh. please increase quantity as well.

Amchi Mumbai is a hidden gem! Their lamb and chicken dishes are simply out of this world. Every bite bursts with authentic flavors. Highly recommend

Amchi Mumbai never disappoints. The lamb and chicken entrees are incredibly flavorful and tender. This restaurant has become my go-to spot for Indian cuisine

The lamb curry at Amchi Mumbai is to die for! The chicken dishes are also fantastic, perfectly spiced and cooked to perfection. A must-visit for any food lover

Amchi Mumbai - A Culinary Gem!** I recently visited Amchi Mumbai and I must say, it was an exceptional dining experience! This restaurant truly captures the essence of authentic Indian cuisine, especially with their exquisite lamb and chicken dishes. Every bite is a delightful explosion of flavors, perfectly balanced and seasoned to perfection. The lamb curry was tender and succulent, with a rich, aromatic sauce that had me savoring every bite. The chicken tikka was another standout, cooked to perfection with just the right amount of spice. The variety on the menu is impressive, and every dish we tried was a testament to the chef's skill and dedication to authenticity. The ambiance of Amchi Mumbai is warm and inviting, making it a perfect spot for both casual dining and special occasions. The staff are incredibly friendly and attentive, ensuring that every guest feels welcome and well taken care of. Overall, Amchi Mumbai has quickly become my favorite spot for Indian cuisine. If you’re a fan of lamb and chicken dishes, you simply must try this place. Highly recommend!

Amazing food..worth visiting and would definitely recommend to anyone missing maharashtrian food. .

Loved the place! Very authentic marathi / Malvani/ konkan food. We ordered Chicken Thali and Fish thali. Food was finger licking good . Highly recommended

Visited Aamchi Mumbai today for Lunch, we had Chicken, Fish and some veg dishes. Food was very authentic and we loved it, Dry black chicken, Curry, Sol kadhi, Pomplet fry, Surmai and curry all were too good. Ruchika is really great cook and wonderful host, we will surely go there again. Highly recommended if you really want to have Authentic Marathi/ Konkani Food

we had misal , vada paav, Thali and veg kolhapuri. misal and Thali was really good. i will visit again. Atmosphere reminded me Pune Mess (Khanaval) . owner is really a nice lady.

We went with our kids today, and everyone, including the little ones, was delighted. The food was authentically delicious, and the variety of options will not disappoint, in fact will spoil you. Highly recommended—a must-visit for Maharashtrian food lovers.

Absolutely delicious marathi food. Misal pav and pomfret fry were excellent. Solkadi was great too.

The food was not at all tasty.

Authentic marathi taste. Loved it.

Thank you for reading the notes. Thoroughly enjoyed the food today😊

Tried it for the first time today with the family. We ate in and our empty plates said it all! Delicious food. We were trying out new food we'd never tried before and it was presented very well and tasted amazing. Great sauces with each of the dishes too. Will definitely be going back.

Do not even think... its bad and overpriced. Food: 1) Vada Pav - £2.50 very costly and they use burger bun. You can get authentic vada pav in wembley for £1. Just spoiling the name of Mumbai by serving it. 2) Rabdi (Sweet). Tastes like flour with some essence of pistachio. 3) Fish Thali - Such waste of money. Tiny piece of pomfret with most of the bones part. Also the curry had a tiny piece of pomfret smaller and thinner than my little finger. Only surmaine fish pieces were food. Rest everything for waste of money. £18.99 just not worth it. 4) Chicklollipop- oily has hell. Never had such Oilly lollipop. 5) Kolhapuri Mutton curry - Not a single piece of mutton in it. £18.99 of spicy water and oil. If you have too much of money to waste, then this is the place.

The environment was giving a negative vibe, smelly chairs, small quantity with overpriced food, and have to pay service charge for such a poor service by waitress with sheepish attitude.

Feels like u have open a restaurant in office, so slow service, the waitress was not able to explain food and still have to pay service charge, there are many places which can provide better food at less cost, never again here

We had vada pav, sukka mutton, prawns fry, pomfret thali and chicken wade thali. Everything was spot on and we left with full tummies and satisfaction. Cutting tea in end was super too.

I am here to let you guys know the worst food experience of my life. I am a food lover and for the first time in this entire journey i found the taste so unworthy, if it was one item then i would have let it go but all the items were as useless i can't explain how. My badluck i took it takeaway or i would have cancelled all other items with my first bite. Waste of money, mood and time, so unhappy 🙁

This is a small homely eatery with food which transported me straight back to Mumbai. We had their prawn and surmai thali along with their Kala mutton. The food was so delicious and had an authentic home cooked taste with minimal oil. The prawn was fresh perfection on a plate. Sol kadi and fish curries were unique. I cannot wait to try out everything on the menu. No photos because we gobbled it too fast.

Missing items from thali, small portion, not so tasty

I recently dined here, and unfortunately, my experience left much to be desired. The prices were exorbitant for what was served, leaving me feeling like I overpaid for underwhelming food. Not only was the cuisine overhyped, but it was also excessively oily, making it difficult to enjoy. Additionally, the wait time for food was unbearably long. Despite expecting a warm and friendly atmosphere, the staff seemed disinterested and lacked the expected hospitality. Extra small bowl of farsan for misal cost me more than a bottle of water! Which wasn't even mentioned until I got the bill. Ps- they only took cash.

Authentic maharashtrain food. The taste would immediately take u back home. Super tasty and the quantity is just so generous. Aamras thali was simply delicious .

Well the food I ordered which was absolutely our Mumbai style the rainy weather you are coming home from work and you find your favourite vada pav stall in your area. This is the taste you will get. I highly recommend this restaurant. Thank you very much sagar for bringing back the taste of our country.

First time in 10 years of living in the UK, have I found an authentic Malvani restaurant in London. The thalis are finger licking good, proper spice levels and oh so generous! The host is sweet and accommodating to all. Be prepared to wait a little for your order to arrive, especially if it’s busy, as the food is made fresh to order (an extremely rare thing to find in any restaurant in London) If you are looking for a fancy looking place then please don’t bother. If you are a true foodie then must visit. Me and my husband love the Saoji thali and Kolhapuri thali. I heard the Vada is good so I’ll try that next time.

Want some authentic Maharashtrian/Mumbai food? Amchi Mumbai is the place to go! Must try the below, Misal Pav, Vada pav, The Agri thali!

I always order From different app where i get food as expected but this time I ordered from same restaurant but food wasn’t that great. Even delivery time was updated twice and got late. Food was hot enough. I Guess Food was Ready by the time but delivery was late.

Worst place to order from… hotel should be banned

We visited this place and they are 100% Maharashtrian Restaurant, run by Maharashtrian Couple. They serve 100% Kid Goat meat, which is hard to get in London. 100% Home made Authentic, worth wait every min. We had Gluten free Rice and Jowar Bhakri and Kombadi Vade Chicken/Mutton Thali. Also Try their Silver pomfret and Kingfish Tava Fry. Will visit them again. Worth spending every penny.

Veg and none veg thali and lots of Mumbai street food. Very tasty 🤤

They have good food. Though competition to Shri sai vada pav. The quantity is also good for this rates.

Proof is in the pudding they say,so ignore the shabby atmosphere. The mutton frankie,frankly saying was disappointing to say the least,thin shreds of tasteless meat with lettuce is not Frankie! Cutting chai was served in miniature glasses better suited fo a children's kitchen set,tiny shots of that delicious tea that was not served hot..Nope again.Chilli chicken was served with lots of bell peppers,tasted like ketchup and that bright red color served as the warning!Only saving grace was vada pav and misal pav! Service was rude and slow.

Super delicious food and excellent food choices for Marathi menu!!! Souji Chicken thali was top notch. Jowar Bhakari was super soft!!!

The food was absolutely delicious. The place is very away from my home and had to travel an hour to reach but the food js worth every penny. Can improve by allowing people to add Rice bhakris in the thali.

My order was picked up from the restaurant but it was never delivered to me

Food was really good, authentic Maharashtraian and Konkani food… Misal Pav was one of the best I tried so far, ambience is not that great… but its a family run business, supported by couple of ladies, all food prepared fresh… recommend going over there on weekdays… thanks for serving us the awesome food…

We visited here on Sunday evening for dinner after it was highly recommended on other social media platforms. And believe me the food didn't disappoint. We were a big group of 6 adults and 4 kids. However that didn't impact the service. It's a must visit for any Marathi cuisine lovers. Especially the taste of Mumbai and central Maharashtra. The biggest selling point is that food is made to order, and tastes very fresh. Tip: if in doubt about what to eat or spice levels speak to the manager/owner before ordering. The only not so brilliant part is the ambience, however it is very clean and well lit. It's a definite must visit for food lovers who appreciate the taste over ambience.

Worst place to visit & poor service 👎

Delicious Maharashtrian food. Truly enjoyed all the food here. Do try mutton which is extremely soft and juicy and also the Agri -koli chicken for the spice. Bhakari (rice and jowar) were also too good. Would definitely return and highly recommend. Thank you Amchi Mumbai team.

Hands down best Maharashtrian food in London! Authentic, homely taste!

"Amchi Mumbai in London truly delivers an authentic taste of home. As a native, finding genuine Misal in the UK seemed like a distant dream until I stumbled upon this gem. Their Misal isn't just a dish; it's a nostalgic journey back to the bustling streets of Mumbai. Every bite flooded my senses with memories, making me yearn for home like never before. The team behind Amchi Mumbai deserves accolades for their dedication to preserving the essence of Mumbai's culinary heritage. Thank you for bringing a piece of home to London!"

Service was very poor. Food was not value for money.

Menu is too niche for the average eater nobody knows what’s the difference between two dishes which read the same bar the title Malvani or Kholhapuri I don’t know from the menu or googling it. If they want to serve niche dishes which by the way nobody else is doing then they need to explain them in today’s society of bite size information. Even after research it’s so niche that it requires explanation but if you already know then enjoy but the menu really needs refinement.

Had Lunch. Went for pomfret fish thali. Took a while to get the item as dishes are freshly cooked. Wait was worth for. Chappathi, fish curry and fish fry were delicious and authentic. First time had a worthy fish fry and curry in UK.

Recently visited this place. Ordered Kala mutton thaali with extra stuff such as rice bhakri, chicken malawani thaali, aalani chicken soup (superb for kids) & surmai rava fry Mutton was so good & was coming off the bone. The best ever mutton so far in my list of mutton places. The spice was just perfect & so was chicken thaali & fish fry. It’s Authentic taste that comes from likes of Nagpur, Kolhapur, Konkan, Goa etc. It’s that good, Great service by Sagar & Ruchita. Keep up the good taste. Certainly I am going to be regular customer for such authentic taste. Surmai fry was very tasty & aalani chicken soup! Kids loved it. Highly recommend this place.

What a terrible food quality. Price is very high for the food quantity. I have an upset tummy after having this food. Definitely not hygienic and quality is worst. The people serving seems like they are frustrated and rude. First and last visit for us.

Tried Chicken Thali, Surmai Thali, Chicken Kharda, Vadapaav and everything was just kadakkkkkkk (Awesome and Delicious). Truly Maharashtrian food! nakkich bhet dya !

Best misal in london. I was craving for Nashik chi misal from long time and my friend took me here. It was mouth watering food and amazing experience. Thankyou amchi mumbai we will be definitely be back soon.

Very nice authentic maharashtrian restaurant. Tried the fish and chicken thali and both were delicious . Fish and roti was fresh and provided a feeling of a home cooked meal. Would suggest calling in advance to order the food if you want to dine in . They also provide catered menu and tiffin service. Service provided by Sagar and his staff was excellent too. Would definitely recommend and visit again!!

I ordered Kanda (Bombay Onion) Bhajiya plate which clearly states on the menu on Just Eat app that the price is for 400 grams portion. However, the restaurant by their own admission have only sent me 200 grams because they sent me a pink Post-It note in the bag blaming the incorrect portion weight on “error online on Just Eat”. I’m left feeling extremely disappointed as this is false advertising and I feel deceived into buying something but only receiving half of what I was expecting. Have reported this to Just Eat to investigate. I’ve checked their menu again and it clearly states 400 grams portion size for other types of Bhajiya (potato) as well.

Best place so far I have eaten in London. Only place who would serve Dhokla sitting in and they are not gujarati. Their Bombay chaat is as good as you get on streets of Bombay. Maharashtraian Special thali is best for any vegitarian person. Family run cafe and owners are very good, down to earth people. If you dine in, they make you feel as their guest rather than the customer. This is our go to place from now. Vada Pav and Pav bahji is must try. Price wise reasonable and affordable to any place in London. Must try and truly hidden gem as someone has mentioned before.

Came very late than the expected time while ordering.

We just bought Vadapav and was disappointed. The Vadapav was not fresh; it seemed like it was made a day or two ago. The stale taste was quite noticeable. Not happy at all after giving high price for food compare to others.

Thali concept at this place is good which is rare in UK. We ordered medium spiced fish thalis and they tested really very good. Owner and staff is friendly. I would like to visit again to taste Bombay duck fish and crab dishes as it would need to pre-order for fresh preparation.

Fish thali was very good and after a long time had food that was not the usual tikka masalas, choles etc. it felt refreshing. They need to work on their service and interior which is not appealing however I wouldn't take away from them their honest attempt at providing good food.

If you wish to embark on a journey through the enchanting world of Malvani cuisine then you should visit this place! The menu showcased the culinary prowess of the chefs. The Fish Curry, a symphony of coconut, kokum, and a melange of spices, danced on my palate, leaving an indelible mark. The Mutton sukka was another delight - every dish was given due attention and had its unique masalas. The Sol Kadhi, a refreshing concoction of coconut milk and kokum, acted as a palate cleanser between bites, allowing me to savor the complexity of flavors without overwhelming my senses. First time in London, I have had such a wonderful, finger licking chicken, mutton and fish feast. If you're a connoisseur of coastal cuisine or simply someone with an appreciation for bold, vibrant flavors, this hidden gem is a must-visit.

portion size is extremely small and no taste at all...ordered egg gotala and it looks like egg gravy which i have never seen before and i had to find pieces of egg in curry...dont know what type of gotala was it..even paneer bhurji was too bland...i would not recommend this place at all..waste of money totally..

This place could be such a success if only they paid a bit of attention to the decor inside. It is so drab, with charity shop tables and chairs, child’s school art work. You really do not need to spend a lot to make it a decent place. I would not want to take anyone in there to sit down and eat unless a quick collection of ordered items. Simple decor with matching furniture, a lick of paint and some nice paintings and restaurant lighting , even just like some of the Chaiiwala places is all they need to do. Just a suggestion

I had horrible experience today. I would never recommend for food from here.I have ordered vada pav and Aloo frankie. I got only vada without pav and very salty awful aloo frankie. It was total waste of money and spoiled my mood. I am really disappointed.

Looking at the Name Amchi i thought the vada pav will be superb in taste but failed completely just wasted my money vada had gram flour thick layer and can taste rawness dry did hurt my mouth instead as i tool 1st bit sandwich was alright didn't try other items but ask my friend he said non veg is good specially fish thali for now only this much if i try will amend.. Nameste 🙏

Very bad experience in this restaurant. Poor customer service and place was not clean. Also the owner's behavior is rude I asked what is special in today's menu and she asked nothing.. Suggest not to eat and stay away from unhealthy food. Thank you.

Pathetic food quality. Very pricy. Will never recommend any non veg food lover.

Loved the authentic thali. It was homely feeling ! Must Try!

The experience was amazing. Total taste of Mumbai and feel was absolutely homely

I have been a regular & loyal customer - even ignored last couple of late deliveries because the service & food were good generally. Today I had guests over, I had praised this place & the order got late by more than an hour, when it finally arrived it was cold & soggy. JustEat & restaurants work together to provide a service & make some money in return - fair - what about the customer in this situation which took place today? The app doesn't allow to cancel the order even when it is an hour late. I called the restaurant first & was informed they had been very busy and hence the delay but the lady was "packing the food" as we spoke - apparently. After half an hour - still showing "preparing" on the app I call again and I am informed that the JustEat driver left without my order - I was told in such a way as if they are doing me a favour by feeding me or as if it was "my personal driver". At the end - guests at home & soggy cold food - angry, embarrassed and frustrated. Advice: if you are busy as a restaurant in the first place, contact the customer and tell about a possible delay and give an option whether the customer wishes to wait for an extra hour (over & above the usual delivery time) or wishes to cancel the order.

The "large" paneer tikka kathi roll ended in 3 bites. For £7.50 you atleast expect a decent sized roll. The curry rice meal for one has 2 chappatis, a LOT of rice and a small portion of curry. You can either have the curry with the rice or chappati. Not enough for both.