Ambala in City of London, Westminster

Dear Ambala Sweets Customer Service Team, I am writing this email to express my deep disappointment and shock regarding a recent incident that occurred at the Ambala Sweets outlet in Whitechapel. As a loyal customer since 2010, I have always held Ambala Sweets in high regard, but the behavior of your manager on the evening of May 13th has left me extremely upset. On that particular day, I visited the Whitechapel outlet with two of my friends for a small meeting. While enjoying some singara and coffee, one of my friends kindly gave me two packs of yogurt as a gift. As my friends and I are fond of Ambala Sweets' various delicacies, such as laddu and kaju katri, I sought permission from my friend to approach the manager and exchange one of the yogurt packs for some laddu, as per your shop's policy of exchanging items with a receipt. To my surprise and disappointment, the customer service representative, who happened to be the manager on duty, rudely refused my request for an exchange. This incident occurred within minutes of the purchase, while we were still seated inside the shop. I was taken aback by this response, especially since I had invited my friends to enjoy your sweets and felt embarrassed in front of them. As a loyal customer and host of that meeting, I expected fair treatment and respect. I am writing this email to bring this matter to your attention and request appropriate action be taken regarding this incident. The behavior displayed by the manager on duty not only violated the principles of good customer service but also failed to uphold the standards of professionalism and respect that Ambala Sweets has built its reputation upon. As a valued customer, I would appreciate a response to this complaint, informing me of the actions you will be taking to address this issue and prevent such behavior from occurring in the future. I believe it is crucial to ensure that all customers are treated fairly and respectfully, irrespective of the circumstances. I sincerely hope that Ambala Sweets will take this matter seriously and take appropriate measures to rectify this situation. Thank you for your attention to this matter. I look forward to hearing from you soon and having my concerns addressed. Yours sincerely, Tufajjol

it is very good,i very like it,because my dear very it,i want my good freiend go to again,i give it five star