Alba Vita Restaurant in Enfield

Had a nice cup of coffee and staff are always nice and friendly

I have been in massarella on quite few occasions, I was really happy with the quality of the drinks and the sweets before, but today I have been really disappointed. There were 3 ladies working, only 1 customer before me and I have waited for about 15 minutes to be served. The lady that made the so called oat milk latte did make no effort and the coffee turned out awful. I had the feeling I am drinking only the oat drink, coffee was non existent. Neither I could feel it or see it. My friend ordered cappuccino, the problem was the same, she could barely taste the coffee. I have also ordered a brownie. It was the so sweet, I couldn’t eat it. I have paid £4 for it and left it. The women working were so unwelcoming, almost rude. It was all over their faces they hated being there, I couldn’t imagine complaining about my order, I feel I was going to get killed in a cold blood. One thing I am sure about, I am not coming back, hated the coffee, hated the sweets and hated the hostile attitude of these “hard working individuals”. The boss to take a friendly advice, these people are killing your business, there are plenty of hard working people who would take their places and do a way better job, free these ladies to enjoy their retirement.

Hi, don’t normally review but ordered from here tonight and have to say the girl on the phone was super pleasant and friendly on phone. Ordered x3 10’ pizza deal, with wedges, bbq wings and garlic bread but deal was no longer available, however they still done it for me ‘just this once’, Thank you. Also delivery took just 30mins, and when the food came, food was delicious, still warm and well presented/packed, overall *5 and will definitely be back! Thank you TGF pizza :)

Great service was offered by Div..He appeared politely😊..talked nicely.😊

We booked a table for 9 but, when we arrived, were sent (not taken) to a table for 8, and it just continued going downhill from there. 10 minutes later, I had to get the attention of a member of staff to ask for menus. There were 5 adults and 4 children at our table, but the guy came back with no kids menus. We asked if they had a kids menu, and we got one. Literally one. Food arrived in dribs and drabs but, after another 10-15 minutes, neither of the starters my wife ordered (instead of a main) had appeared. When she asked and the waiter went to check, he returned to tell her “the chef forgot to make them, so we’ll take them off the bill”… I don’t know which half of that sentence is the most messed up but, unfortunately, that wasn’t the end of it. We ordered one portion of chicken, chips & cucumber and one portion of fish, chips & sweetcorn for the four children to share, and these dishes were put in the middle of the table with no extra plates provided. When we asked for plates for the children, we got two… for four children. We also did not get any sweetcorn as again they “forgot”! One of our party ordered the pork belly, which was served cold and inedibly gristly, so it was sent back and a promise to remove it from the bill was made. For obvious reasons, we didn’t stay for desert and just asked for the bill. When it arrived, the pork belly hadn’t been removed. There was no threat of customer service whatsoever. Nobody asked us if the food was ok, we had to ask for ketchup twice and were brought a tiny little dishful (about the size of a 50p piece) for 4 children to share. What an embarrassing shambles of an establishment. We’d been before under the previous management with no issues, but we definitely won’t be going again.