Al-Hayat Langauge Centre in Blackburn with Darwen

My partner and I had booked a 2 night stay at the Astley Hotel 18th and 19th January 2025. We booked it because on the Website the Hotel and surroundings looked lovely and relaxing and my partner and I were looking for a relaxing place as my partner has prostate cancer and needed some R & R. Unfortunately the executive room we booked was DREADFUL! As soon as we got to the room, my partner ran a bath, the water that came out was a dirty yellow colour and the jacuzzi bath didn't work either! We immediately called reception and asked for a manager. The restaurant manager came to our room and we explained the issues, he said the boiler had broken down 2 days previous and it had been fixed but the rust was coming out in the water, that was why it was a dirty yellow colour! And he said it would remain like that for a few days but he said the water was safe to wash in! He then added all the jacuzzi baths in the Hotel didn't work! We told the restaurant manager we were still not happy, so he said he would speak to another Manager ( who was in a meeting) within 1/2 hr. So then we put the tv on and there was no signal, so I contacted reception again! A young girl came to the room, she said where our room was situated it couldn't get a signal, so she said we could have a different room. We looked at the other room but the room was smaller and the bed was a lot smaller and the bathroom was basic! My partner and I had paid for an executive room and this room certainly wasn't to that standard!! The manager had not come back to us so we rang reception again and spoke to the restaurant manager and asked that we have a full refund as we wanted to leave. He said we could only have a refund for 1 night even though we were not using the room! After some arguing on the phone ( the Manager refused to come to our room) he agreed to give us a full refund. We got our bags and went to the reception and the receptionist did not know how to do a refund and someone else had to do the refund for her! What a COMPLETE SHAMBLES! WE WILL NEVER COME TO THIS HOTEL AGAIN DUE TO POOR SERVICE POOR FACILITIES AND POORLY TRAINED STAFF!!

Myself and the girls came for a hen party for bottomless brunch and I honestly could not fault the service, one of the best hen parties I have attended, the cocktails were delicious and the bank staff did not hesitate to top you up the moment you was empty, food was spot on and every girl found the staff so amazing hosting, friendly and they really made the event. A definite for a birthday event again or just a treat! amazing! Worth every single penny! A must to visit!

Had my daughter s 16th birthday meal /party .was a fantastic evening food amazing staff so helpful . We all had a great night .thankyou soo much

Great little cafe ideal for hikers . Dog friendly and a great birdwatching window . Spot the woodpecker ! Great staff highly recommended.

Went on Sunday..two of us had the festive afternoon tea which include ddelicious butternut soup. delicioussanwiches and scones..one of us had rosast turkey dinner another had all day breakfast..delicious food and fantastic service..what an amazing Aladdins Cave the shop section is and the cafe itself was beautifully decorated for Christmas.we definitely reccomend Dollys...