AL BALAD London in City of London, Westminster - Phone Number, Reservations, Reviews

My wallet made its way to your restaurant today after it was stolen from me. How it ended up at a restaurant to which I have never been, I will never know. Several charges were made on my credit cards for a total of $30,000.00. They have all been disputed and the cards have been cancelled. However, the wallet does have sentimental value for me and I'm sorry that I won't see it again. I hope that whomever uses it next uses it in good health. Inshallah.

Food is nasty and these guys are thieves . They charge you arm and leg for a bit of nasty food plus service chargers .

Recommended to me by a high school teacher of mine who used to go to college in London. It's pretty tasty. Don't really understand why the rating is so low.I've never been one to demand much in the way of service. Because I'm used to being charged a non-existent service fee in one of those £15 a dessert restaurants in London😅 Hummus,Lamb and rice is great, sandwiches are average, pickles are a bit salty. Will go again with my friend.

The fat Lebanese bald man is very rude to customers

THE FOOD WAS TERRIBLE AND THE SERVICE WAS AWFULL WE WAİT FOR 1 HOUR FOR CHICKEN WRAP

Best shawarma I have ever had and the fresh Lemmon and mint drink is out of this world!!!

Usually hommos is good but today it’s disgusting

Such a poor menu! Bringing up shame to the lebanese cuisine's reputation! Very expensive, slow service, and stingy quantity..

Sad deterioration of this one time favourite restaurant of ours. The starters (including hummus) were bland and stale. Any supermarket hummus is better. In the mains, the quantity of chicken and lamb is half of what it used to be in 2022. However, overflowing with rice. We had ordered mixed grill, mixed shawarma and okra & lamb stew. All grilled and shawarma items were very dry. Some of the items were tough as leather. The stew was tasteless and oily. Cannot see us coming back here.

I ordered Quzi and okra, and okra was supposed to be included in the order. According to Al-Quzi and Okra, there are two requirements. A short, skinny person wearing black clothes. This is a first class fraud. . The best restaurant and most honorable people is a Kuwaiti restaurant called Freej Swaileh. People who are full and fear God.

Don’t go here. They scam people. They charged 15 pounds for 2 teas. Absolutely worst place in London

Horrible experience, zero service, hygiene too A bottle of water for £6 is pure theft. Run away

Thank you to employee Muhammad for the good service A very respectable person..and the service is very nice

I fail to deal with and exploit me

If I could give 0 stars I would have. Terrible service. Thieves. They offer extras that charge us at the end. Hummus and a salad to cry. When I ask where this comes from they tell me it's separate and I tell them that I was never given this and it was included. The price is not the same. It's already expensive, but this is even worse. Chicken not cooked. A green salad that I didn't touch. Grandma no rice. And to top it all off, he charges me for a dish that is not mine. I was on the verge of coming back to see them to tell them that they were thieves. Lack of hygiene. The bread is not served immediately and not even a goodbye. Not even a calculation pays and get out of there. The price was not worth the service. Nor the dish. The worst experience in London. Run away, you won't regret going there.

Frankly, one was more hungry than the other, and thank God we were able to find excellent shawarma and grill at the restaurant

I get the feeling they are only inviting to arabs, anyone else feels like they look down on. The restaurent had no atmosphere was very cold even though they seemed to have heating on. Food was ok not the best not the worst. They added £5 service charge yet there was no real service or no warm welcome. I would not recommend at all.

Staff were very rude from the door and when we told them we would only be having desert and tea became even ruder. Smashing plates on top of each other and talking condescendingly. The mhalabia had too much rose water with no design just a white goo on the plate ( looked like cat food ), the kunafe was disgusting and made with chewy mozzarella ( not even the correct cheese for kunafe ) and the tea was extremely bitter ( I asked for another cup and the server slammed the table with the cup ) Has to be one of the worst places I’ve been to with no sort of respect to the customers and will definitely not be coming back.

Food was amazing the staff were super friendly especially chef(Jamil)was super friendly and nice, great service and fast preparations.Portion sizes were really good.

The chef was amazing and fast. Food can’t be better.

Excellent service and the treatment of the staff is very nice. The food is excellent. I tried the shawarma plate + grape leaves + meat kabsa 👌.. The prices are frankly high.

The food was incredible. Hot, fresh and fast! Price was good for the area with generous portions. Jamil is fantastic!

My family and I came here for lunch on Sunday. Although we were a big group, the service and the food were fast. Overall the food was amazing and we ordered a big selection. Shoutout to Jamil for the great food. I definitely recommend the restaurant and would come back again.

Very good service friendly staff

Excellent service with delicious food and not too heavy on the pocket. All around good and would highly recommend it.

The shawerma was amazinnggg! And one of the staff heard me tell my friend the pickled chilli is great, which it was, so he just refilled it for us without asking! Overall great service and even better food 👍👍

So rude staffs. This is the first time in my life in the UK I have witnessed worst discrimination from this Arab restaurant! We have ordered chicken shawarma, and the way they were staring at us, is as if we should have ordered more menu instead of ordering just a shawarma. Their foods were pricey as well. After finishing their meal, I went to opposite restaurant and brought better wrap and their Arab Chef was staring at me with cheap smile and was drinking water. Never will I recommend anyone this place. Pathetic, sick and lunatics!!!

The reception is good and the service is nice, but the prices are high for sandwiches, but the food is good and the restaurant has everything in it.

Overall an atmospheric place, the quality of the food is good, BUT!!! the service is kind of a nightmare, the waiters speak poor English, they didn’t give us pita bread/flatbread, which, as we understood, is served to all guests for a snack while the order is being prepared, during our meal they began to take our table, arguing that a company of 6 people would come now and they needed an additional table (we met this for the first time), they moved it to the one opposite the open door, from which it was very cold, and when they were fully seated, for some reason they made the background music even louder, so they had to speak in a raised voice. In general they treat their foreign guests with disdain. Impressions from this establishment were negative.

Where do I begin? We were disappointed with the amount of places to eat around Oxford Street. We were starving and out of hopelessness we decided to eat here. On second thought, I would rather starve to death on the streets than have to pay for this. The seats are extremely cramped. I thought I had to carry the table and chairs on my head before I could sit. It's not to say I'm obese. We ordered kebab with chicken. Because that seemed the most familiar to us. Another wrong choice. We got a snack for this. I didn't even touch it because it looked awful. My friend does. 1 green pepper with a sauce and that's it. He wasn't convinced. Then the kebab was really not recommended. The fries were tasty. It's sad to say, but the corner salad was the best of the entire meal. On the side you also got pickled pickle and something that was pink. Sickening. The chicken itself wasn't really what you could call kebab. To me it looked like a fried chicken that they pulled into fries and threw on the plate. The herbs will remain on my stomach for another 7 years. Everything will probably come out tonight. When we got the bill it was wrong too. For the kebab it was £17 and we were charged £42. We had to pay a whopping £4.75 for the service? Excuse me? Act normal! We saw the bill and almost fell backwards. The prices are criminal, they had to lock up the boss. The service was not worth a bad franc because there was no smile and friendliness. The worst kebab I've ever eaten. A nightmare about this for years

Very cheap people, customers service is very bad, they are so rude for not reason. Overall I would never go there again or I would not recommend it to anyone. Please don’t waste your money. Instead got FATOUSH Lebanese restaurant very good restaurant.

The worst staff I came craving shawarma, the staff is very rude they talked to me in a very bad way , the worst managers he ripped the bill in my face , and we ordered two shawarma rap , the waiter said to me why only shawarma order more , a horrible restaurant with horrible staff. Don’t even come by it they ruined my new years

Absolutely horrible experience at this place. Rude customer service. No manners from most of the staff. Food was okay but atmosphere really really bad. I would avoid at all costs. They treated me and my wife with a lot of disrespect and I will never be back again. If I was you I would avoid this place. If I could give 0 stars I would have given them 0 stars. AVOID THIS PLACE

If there was an option to give no stars, I would choose that option! Staff were not friendly and so stingy with sauce also not to mention the price for the whole meal for 7 people. It was overpriced for what it was, the staff talk about you in their own language while staring at you and trick you into buying more and the portion size is terrible. The mango juice is also from a big tin costing under £2 (they were not shy to advertise the tins to customers leaving it on the side) while charging customers £5 per glass. Never going here again!

Horrible staff. The waiters are very rude and dismissive, they don't even talk to you. Items in the menu which appear to be included in the dish are sold separately when they give you the bill and they don't care if you complain. Also, avoid the toilets if you are a woman. My wife was stuck inside the restroom and she was banging on the door and after making a lot of noise the door suddenly opened. She believes someone locked her inside or was holding the door, but only told me when we came home.

مكس شاورما لذيذه الكبه لذيذه بس شويه شاربه زيت شوربة العدس

الأكل لذيذ لكن الأسعار مبالغ فيها، وأحد الطلبات تأخر كثيراً ووصلنا قبل مغادرتنا. لكن الموظفين كالعادة لطيفين

The food tasted very old, the service was extremely poor and the atmosphere was very bleak.

I had best shawarma here, taste was authentic arabic. Recommended

This restaurant is one of the best restaurants in the area serving all kinds of dishes always fresh and delicious. Credit goes to Jamil for great service and communication and for 10/10 food. He gave us tea and sweets on the house too. We are regular costumers and always have a great experience.

Simply They are the best , all dishes gets 5 star

Great Lebanese food! Great staff and nice locations!

My recent visit to Al Balad Restaurant was an absolute disaster. After waiting an hour for my order, the waitress responded rudely, claiming they were busy. When I decided to leave, the chef (Jamil) threatened me, forcing me to make a quick exit. The overall experience was horrible - from the service to the downright intimidating behavior. I strongly recommend avoiding this establishment unless you're a fan of terrible service and feeling genuinely unsafe.

We wait for an hour for our food then we asked for that but they respond extremely rude...even their chef and one of the waitress are soo rude and kind of attacked us. That was my worst experience here ever.

I was served by Jamil/Jameel he made us some delicious shawarmas Lebanese style, and served us with great warmth and hospitality.

Great middle east food. The lunch time offer for one is very good. The falafel is first class. The prices are reasonable for west end. Staff are friendly, especially Jemal and Samir.

The most beautiful thing get my impression is the professionallity of the hospitality of Fayrouze The restaurant is right place to visit in London to taste special food

BAD service, and POOR quality food. The food was Lahem Meshwi £17: a plate with a bit of Tesco salad and a very poor quality meet. One bottle of natural water “Rim” is the brand (£6). No comment about the bread.

The best chef jamil he’s expert , Also the manager Ammar top service I recommend every one ask for chef jamil

I've had mixed experiences at this restaurant. On the positive side, the food is quite impressive, especially the hummus, lamb roast, and sandwiches. However, I must mention that I encountered issues with the staff. Their attitude was consistently poor, and they didn't handle customer orders or service properly. Polite and attentive service could significantly enhance the overall dining experience here.

Delicious Lebanese foods The best in London All serving halal foods

تجربة ما عجبتني ، مشغلين الاغاني ومعازف

الاكل لذيييذ.. الاجواء قللت نجماتها عشان ريحة الشيشة

فيه واحد شغال ياخذ الطلبات اصلع متين يعاملك كانه يحاسب عنك. المضحك بالموضوع الطاولة اللي جنبنا يرحب فيهم واحنا عشان خليجيين يعاملنا غير . انصح اي خليجي يشوف غيره يا كثر المطاعم

Very nice food and customer service 👌 we were served by mhanna, I really recommend this restaurant and will come again 😀

lamb doner was very salty and very oily. The wrap wasn't wrapped properly. The oil leaked inside my car and all over my clothes. Disappointed 😞

المطعم لذذيذذ جداا الحمص والمتبل حلوييين مره الكبه عاديه جدا كبسة اللحم مميزه الخروف المحششي يممميي لحمهم مره زييين المشويات عاديه النقطه المهمه شيكو على الفاتوره من وراهم يزيدون اشياء ما طلبتوها ويحاسبونكم عليها

اتمنى الانتباه على الطلبات لأن فيه لخبطه تطلب شي ويجيك شي اكثر منه ويحسب عليك لكن ما قصر الاخ خضر حل الموضوع بما يرضينا 👍🏻

Delicious food, fresh made and good portions. Love the food. Went back again the next day. Will visit every time when in London.

Amazing service, even better food! Thank you Ali Balad!

Everything was awful. They brought soup after we finished the meal, and it took them at least 30 mins to get our last meal

Bad services and rubbish food there is no organisation at all!

Great food and service , would love to visit again

Very disappointed🤯 starter came after main food waiting for bill for £20.😠this restaurant couldn’t be in the centre of london.

One star because the place is absolutely FILTHY! The floor, the walls, the toilets. Actually feel sick thinking about it. My Chicken kebab was raw inside. I felt actual anxiety when walking out knowing I may have food poisoning. Very overpriced for what it is.

Great food, shisha and our waiter Mansur was absolutely lovely.

Love the hummus. Mansur and Abas are the best. Great place, great price. Good food.

very good restaurant mansur very good guy

Food was amazing with amazing service from Mansur. I really like the food and nice decor and nice music. Highly recommend

The best Lebanese food, top staff Mansur was great, very helpful and looked after us from taking the order to delivering the food.

The decorations was lovely we got service by Mr Mansur, was so friendly and helpful.👌 Food was amazing and delicious We will come back for sure. Highly recommended 😍

The food was good , Mansoor is a good servant . Thanks

Lamb kabsah is very good. Tasty ...

Food is very delicious. Staff are friendly too however one of the staff does not know English well so it was a bit challenge to communicate with her as she could not understand us properly and kept repeating what we said.

I served by abbas in Edgware Road branch I was in the bad mood he does change my mood he does has amazing smile and I loved the restaurant and honesty the food was excellent staff are friendly I did like everything in the restaurant. God bless you all ❤️ good luck

Professionally Grilled Chicken 💯

Friendly people. Small and thin meat shawarma sandwich. Does not mean not good. But the taste did not replace the quantity in this situation. Dry meat. Too crunchy tomatoes and oignons. Did not taste the tahini in the sandwich.