Al Arez in City of London, Westminster

FOOD WAS NOT DELIVERED. WE NEED A REFUND. IT SAYS DELIVERED. THE DRIVER ATTEMPTED TO DELIVER AT THE HOTEL. THERE WAS NOT CALL TO US. WE WERE DOWNSTAIRS AND THEY LEFT. WE WANT A REFUND. I CALLED THE RESTAURANT, THEY SAID "BUSY BUSY OKAY" AND HUNG UP.

Wowwww woww Top! Healthy tasty and fresh! Impressive

I give 2 stars because it's unacceptable to charge customer "+10% service charge" while this is not indicated on the front door, nor on the menus card, actually it's written nowhere. This is not acceptable and abusive. In EU this indication in mandatory, why not in UK? Is it easier to screw customers in UK? Otherwise I'd concur with most of the reviews regarding food quality, it's genuine and tasty. I recommend to serve the main dish after the appetizers, not all at the same.

Edited because I couldn’t remember how I put up the original comment; Brilliant service,, AMAZING food! Highly recommend this place,, but you get a lot for your money so choose carefully as we had trouble eating everything 👍 Hadil the woman who answered my call was very nice at The Pine restaurant was very sweet kind thoughtful and extremely pleasant to talk to,, Excellent food too Highly recommended! Thank you Hadil and thanks to the chefs and the delivery guy too Just reordered the same food it’s just SO GOOD and Hadil is just so helpful and extremely professional too This is the best food I have had in years and I am definitely going to be getting this again; can’t think of anything nicer than sitting watching a movie, cuddling under a duvet eating this amazing food! Trying to put up another review about this amazing restaurant having a lot of trouble so I’m editing the original one;; Hadil the manageress is totally awesome,, I’m Laying here on my sick bed really hungry and she managed to help me get my order together: timing it with the taxi that I had ordered to pick it up,, Unbelievable customer service I can’t fault this restaurant one bit excellent food as always,, Thank you Hadil and the rest of your staff for all your hard work you put into making sure all your customers are satisfied,,

The food was packed with flavour. It was a perfect spot for a quick casual bite. I could see people ordering take out and waiting outside, delivering people doing pick up and of course seated service. The seated space may be slightly cramped but the quality of your meal will be worth it. We both had a shawarma wrap and chips. Came with a dip of half garlic sauce and half curry sauce for the fries or extra on the wrap I suppose. It looks small at first but it was plenty and I left full. I saw people ordering mains which looked like larger combo plates and they were huge. Our food came quick, staff was super attentive and friendly. Give them a try.