The best restaurants serving Thai food in Beacon and Bents South Tyneside North East

WHAT HAS HAPPENED TO THIS PLACE!? I'd like to start by saying this place used to be a 5 star establishment. It used to be spacious upstairs and the decor was lovely and the service was great. Since the move downstairs it's just not the same. Decor is cramped and uninspired. But the service tonight was awful. No guidance to the young staff on service. Who by the way were all very polite and well spoken when they did come to us, so this isn't a rant at them personally they just seem a bit inexperienced and in need of managing. From arrival it took 30 minutes for our drinks to arrive (2 small bottles and 2 empty glasses), they actually came after our shared starter. Then another 30 minutes for the mains. They've also stopped doing the complimentary prawn crackers and dip. The room was slightly cold too. Not great. Also nobody checked on us during meal or asked if we needed more drinks. (We did). I'm gutted to write this as the manager is lovely and the staff seem friendly but we won't come back which is a shame cos old orangegrass was fantastic. I wouldn't say avoid as the food is still lovely and tasty when it eventually arrives but don't hold your breath for service. Maybe it will be better for others next time. But the cramped downstairs and lack of atmosphere too is enough for me to write this review.

A lovely, warm, local pub that is very reasonably priced. We will visit again! I had previously had a bad experience but decided to give it another try with some friends over the festive period. I am so pleased I did. We arrived to a warm, friendly welcome, the drinks were very reasonably priced and we were made to feel at home throughout. The Manager/Owner (Glen) even took the time to discuss and apologise for the previous issues experienced. You would never get that from a larger organisation! Thank you to the whole team. We will definitely visit again.