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The best restaurants serving Spanish food in Wyre North West

1 Restaurants on GastroRanking

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4.2

630 Opinions

location-icon4 Queen Square, England
Spanish
outdoor_seating_124375takeaway_124375delivery_124375

A really horrible experience. Last night my family and I went here for a meal. We live in poulton and have been here before and enjoyed it- not last night! When we arrived we were told we had a time limitation of 90 minutes for our meal, we were confused as we weren’t told this at the time of booking and we had booked their earliest time (5.30) to avoid the rush. We also know some dishes take 40 minutes to cook! We asked to move tables to another 4 seater closer to the window (as this would be easier for my dad post-chemo) and we were told this wouldn’t be possible, despite the fact nobody else had arrived in the restaurant yet. When we went to order food and we asked again about the time limit (my dad wanted to order steak with a 40 minute cook time), she said that we had until 7.30- which was actually over 90 minutes so we ordered. Once our dishes were served another member of staff asked (whilst we were still eating) if we were thinking of having desserts and said that he needed to know now and pointed to his watch! Clearly we didn’t order dessert! Once our plates were cleared and we were finishing off our drinks we were told we need to leave now as the next guests had arrived. This was 7pm- not what we were told when ordering the £42 steak an hour before…The waitress hung around awkwardly then so we didn’t even get to finish our drinks (as pictured below). The whole experience was horrendous. My mum and I went downstairs to pay and discuss with staff how we were feeling. The waiting staff who were also on the till said there was nothing they could do, other than try to inform people about the time limit when they booked (which we certainly had not had) and when I asked to speak to the manager they made it clear that he was busy and that was it! We paid our full bill and left. Having gone out for my dad’s birthday and celebrating the end of his cancer treatment I’m so disappointed it was such a horrible experience. I won’t be returning and will be informing everyone I know locally to avoid.