The best restaurants serving Seafood food in Derry Western NI

🛑 Staff and food are awful folks ❗️❗️ Ordered food for me and my mum and dad a few weeks ago and after waiting an hour the fish and chips came and the oil was running off the chips and they were undercooked , the fish was full of batter and grease , I was physically sick at home. The order came to 55:90 and I called to complain and they said they would send a new one and the docket was in the till. When I called back today I recorded the phone call as my mum rang before and the girl was so rude on the phone. I called this evening and spoke to staff (younger girl) refused to tell me her name and hung up the call twice. I explained what happened and she told me “it wasn’t her problem” and they can’t give out free food” I am lost for words to be honest. She told me management was looking at her and they said the same 🤦🏻‍♀️. I have never been spoken to like that in my life. I payed the best part of £60 to be verbally assaulted and humiliated on the phone for food I payed for out of my own pocket 🤦🏻‍♀️ mostly all the reviews on here echo my experience, I just wish I knew about this sooner. This is so wrong 😑. Avoid at all costs folks 💔

We have eaten here twice last weekend and the food was delicious, the service even better.Martin and his staff always go the extra mile. Nothing is too much for them. Even with a busy Valentines night, atmosphere was wonderful, staff were in high spirits and we had a great night. Thank you Martin and all the great Waterfoot staff for your diligence and expertise every time we visit.