Donaghy's Real Fish in Derry

Worst delivery service ever!!! Waited over an HR an half won't b using again!

The fish here is definitely worth going for so delicious

Once again messed up. Happened a couple of months ago & now tonight again. Defs will not be back. Phone in for a collection steak box - I go to collect - oh no u ordered a Mexican beef - no I didn’t I ordered a steak box. How can ye even mix up a steak box and Mexican beef 🤦‍♀️

Great food, steak Baquets are fantastic, only downside, is delivery time is sometimes well over an hour for orders to arrive

Ordered food was waiting at least 30 mins Phone orders seem to be priority. Young girl at till Was dressed look like still in her pj's as she was saying to a member of staff her mother had to waken her at 530pm. Other people were waiting in discuss also saying they never seen a chip shop as slow. Food very good, But could do with more inexperienced staff at the till. Time for young staff to go back to bed 🛌 😴 all she done was yawn and rubbing her eyes

Best chip shop in derry city. Always amazing food.

Twice now iv gotten from here food wrong extremely long wait time and portions are ludicrous food pretty awfull ill never be back or order

£21.50 for x2 fish suppers and two cans. The fish suppers looked like when you get fish alone and they throw in a few chips for good will. Rang and actually got put through to owner who was looking for us to bring them back when he should have delivered two bags of chips to me, rude and arrogant man, been going there for years too. Oh aye, ordered peas which they didn't send either. I see in reviews below this is a ongoing thing. Must be expecting another potato famine on the horizon.

12 chips in my fish supper when arrived home, owner didn't want to know about, arrogant and rude man. Been going there for years too, honestly. He won't last at this rate, many complaints of the 12 chip special he does.

Absolutely beautiful Fish and Chips. One of the nicest i've ever had.

Skip this place folks. 25mins to get a kids special. Dirty hot plate meant the fried onions were full of black grit and so greasy they soaked right through the hotdog bun 🤢 Chips were inedible. Literally had to take the sausage out of the hotdog and bin the rest. Don't waste your money.

Just paid £4 for a small handful of chips (ordered large bag). I went back into the shop to ask if they’d made a mistake, the teenager working refused to alter to increase the portion and was very rude. Chips are nice but that price is absolutely absurd. Won’t be back.

Food is usually nice but the service takes away from it completely, staff are horrible

The cod is to die for as the other food

Shocking a ‘large’ portion of chips £4 and literally half a scoop! Go elsewhere this is not value for money in the slightest

Shocking £4 for a ‘large’ portion of chips literally half a scoop - pictures speak for themselves. Go elsewhere!

Wouldn't go anywhere else-tasty food, great portions. Fish + chips are to die for 😁

Best fish and chips in the town

Placed an order at 4:30pm for an elderly relative, deliveries began at 5:30pm ~ enquired for delivery slightly futheraway told can be done for extra delivery fee.. paid that and overall order on card — had just rang back to see where order is (2hrs laters) they informed me they aren’t doing the order as they’ve one delivery man on and I asked why didn’t they make contact and inform me they couldn’t fulfill the paid order.. Was met with you’ll have to ring over the next few days and try catch the boss to refund your £30 & ‘here we’re slammed busy bye’ hanged the phone up. brutal customer service, will never use again and will make this known at how shockingly no member of staff is allowed to refund money you have to try and ‘catch the boss’ to get your money back. Cowboys

Donagheys is definitely the best chipshop in derry. In nearly 10 years I've never had a bad takeaway from Donagheys. Consistently excellent 👏 👌

Really need to be honest about delivery times, waited an hour and a half for food that arrived freezing, could savage the salad baps but chips were binned...plus more like a scoop of chips not a small bag... ordered small chip, 2 salad baps, can of coke and small tub of coeslaw...came to £19.20 with delivery which seems a bit on the expensive side...I don't know what is going on with the delivery service and why other reviewers seem to be saying the same that the food is cold.... please do your business a favour and let the customer decide if they want to wait that long and maybe not do too many deliveries at once? Was really disappointed that the few chips that were there had to be dumped...in the long run this won't be good for your business...so take this as constructive criticism.

Unfortunately the food I wanted was unavailable but third choice was satisfactory and edible. However was totally let down by the service this time. Staff were mid conversation and although the shop was empty it took the lady 5 minutes to actually engage and take my order and even then pleasantries were not made. Does not take a lot to be nice.

I can't comment on atmosphere as its a take out chip shop. This place is top notch the best chip shop. Good sized serving prices are good and the food is excellent. Gluten free on most stuff [please check menu] highly recommended

I can’t recommend Noel, Lorraine and all the staff at Donaghys enough. At the weekend we placed a massive order for guests at my birthday party. The food arrived piping hot and it was delicious ! They even cater for people with gluten intolerances. People could not stop raving about how nice the food was especially the fish which flaky white cod in beautiful batter. Honestly the best fish I’ve ever had. Thankyou again. Susan & Ronda

Very nice grub. Was in Derry for a few days to see someone and this was the best meal I had on the entire week!

We are only in Ireland for a few days and when we googled fish and chips it told us this was the best one. And it was not wrong! Probably the nicest fish and chips I’ve ever had and very generous portions

Reliable fish & chips. Decent portion Update........ *Just had another cod n chips. Faultless Large portion steals the show. Quality fresh fish no aftertaste just rite 100%

Best fish in chips in Derry. Might be a bit pricey but you get what you pay for, not just in terms of quality but portion sizes too.

Excellent fish meal! Definitely worth a stop if your looking for a good quick meal.

New review Since my last review, i can say that my opinion on there food has definitely improved. I can say this because i have eaten from here a few times since my last review. AMAZING to see as i have been coming here for years since I was diagnosed with celioac disease..... The staff seem to be more confident in processing your order so as for now I am happy. Previous review: ------------------------------ the owner needs to be in shop more often because the quality of the food is slipping a bit, half of the time the chips are not cooked properly and they almost always run out of tartar sauce which I think is a joke, why sell fish if you cant keep enough tartar to go with it. I'll change to 5 star when these issues are resolved

Excellent fish and chips, very fresh.

Best chips I've ever had, friendly fast service and the fish was fresh and the batter was delicious!

Your gluten free fish supper is second to none this weather, keep up the good work!

Really fast service, great steak box, best spot in town

Great Fish and Chips in a Box, Fish is Enormous

Order placed at 5pm, delivered at 6.45pm, Food warm but will not be using again due to the wait for the food, and it wasn't even nice, my advice would be to avoid, there's far better takeaways that deliver better and faster.

First time using this little shop and it won't be the last. Huge big bit of cod. Really enjoyed it.

Amazing food and something for everyone!

Great fish and chips. Recommended to us by a local. Beware that this is take away only.

5 star food, Expensive but worth it, simply loveley food. The app I do think needs improved, doesn't tell you delivery time till after you order and no option to cancel.

Ordered on My Food Delivery. Order was accepted straight away And 2 hours later after I phoned and said to cancel order a cold take out arrived with grease seeping through the bag, This place used to be really fast delivery and spot on, WHAT HAPPENED PEOPLE, this is the second time this has happened. won't be ordering again, far from an enjoyable experience, just a pity I cant give NO STARS or I would £28 for that, I'm seething.

Waited 2 hours for delivery, paid almost £6 for a burger that lists it comes dressed. Had nothing on it.

Only went in for a bag of chips, waited nearly an hour and the chips were not fully cooked

food was good and enjoyable but didnt get drinks until very end after hours of thirst and one time got a hair on my food chip and curry to be precise cameron was the cashier

Fish the size of a shark! Excellent value for money and tastes great with fantastic crispy chips. Cant wait to get back

Awfull service. All staff are very young and don't have a clue. Never get my order right! Delivery times are ridiculous can take up to 2 hours! Won't be eating here again

Not very good staff get the orders worng will not be back again

Freshly cooked food. Great range in menu. Fast service. Great prices. Would eat there again. Best to park outside off licence as more car park spaces there.

Great gluten free. Portions massive

Loved it. I got a ¾ pounder burger with bacon! I was not disappointed. I'll be back soon to try more. 5 stars

Last time I was.there the burger was lovely but the chips were rubbish

Just good tastie fish and chips.

68 phone calls before phone was answered then put on hold was sat outside still on hold staff carrying on and chatting not a single customer in the shop when I went in for my order there was staff standing watching football on a phone to top it off fish was rubbery and chips where stone cold

A new and traditional fish and chips shop with a good selection of food that is reasonably priced. Locally sourced.

Live 30 seconds away I'm disabled takes 1hour 2deliver told me had been sent 4 delivery 5 mins ago obviously a lie 🙄 so I promptly cancelled. Not weekend!!Tuesday night no excuse sorry.

Amazing and great for Gluten Free!

We bought 2 fish and chips there on Friday, the fish was very nice but not the batter, that was not cooked through so soggy . The chips were horrible dark brown ,watery and not crispy I would think made with poor potatoes the peas were cold as if they forgot to heat them. I rang them the next day and he said we should have brought them back. The night we bought them was very windy and wet and we should not be expected to go there twice when it wasn't our fault. He added that he gets calls like this all the time and I thought that speaks for itself. In saying all this we have bought food there several times before and it was good.

Got fish chip from this place opened box and nearly swallowed my tongue with size fish which was best I have had long time worth coming from omagh to get it

Yes lovely fish the chips were a bit soggy onion rings nice x

The chips tonight from three different meals we received were simply awful. A mixture of grey, almost black some of them were as well and completely soggy. I don't know what type of potatoes or oil that was used or who cooked those disgusting so call chips but you'd seriously need to get your act together Donaghey's. Totally inedible.

We only went here as the chicken shop along the street was closed. We ordered the Big D Burger, a Belfast pastie, two battered sausages and a small chip. The burger was great and the chips were only okay but having asked for salt and vinegar, it certainly seemed it was being rationed. The battered sausages and the pastie were poor as they were both very greasy. As I said, the chicken shop was closed and it seemed this chip shop was getting the overspill and therefore busier than I would imagine it normally is and maybe busier than they expected but it felt like they were under a bit of pressure and trying to rush without success. Overall the food was middle of the road and it certainly wasn't the worst. I think I'd go again to see if they can get better.

Safe is a joke waited 2 hours on food and still wasn't ready maybe if staff spent less time talking to each other and more cooking food and getting it out be ready faster never be back again

Waiting over 2 hour for delivery and still no food keep being told it on it way

Waited for 90 minutes. Received only half the order food was cold. Never again. Have been a regular customer. But standards are slipping.

Best chippy in the city hands down

Just had a steak box and it was absolutely delicious, a massive portion cooked to perfection. 10/10

Best fish & chips in Derry. Absolutely delish.

The best fish in town. Beautiful food. Restaurant quality 10/10

The food is good but the delivery service is very poor. Better collect in person because you will be waiting way beyond the estimated delivery time! The last occasion it was more than an hour and a half!

Very disappointing chips soggy,fish disappointing as well. Won't be back there again.

Nice fish but chips a bit soggy

Called in my order about 10 minutes before I arrived and had to wait another 15 minutes as they were busy. I was rather disappointed then to get cold chips and cod in a soggy batter. Real fish and chips was not really worth the wait

Amazing😁 i came up from omagh to het fish and chips (Gluten free), and i wasnt disappointed, i will be back😋

Lovely food. Big portions. Good service. I will be going back... Often

Best fish and chips in all of Ireland

Awesome chipper! Beautiful gravy.

Great freshly cooked food, order online or by phone for delivery or collection. Friendly staff and i really love there cod and chips yummy, generous portions

The best fish in town and delivery

Lovely grub, i eat out of here all the time, chicken boxes are lethal!

Not too bad ..I had a redfish it wasn't the biggest by any standards and about 3 chips thrown in for "good measure" still hungry llol

Excellent service.... Covid 19 safety measures here are excellent

Beautiful food but very slow and not very well organized

In my opinion it is about the best fish and chips in Derry

Beautiful fish nice food highly recommend

Hoy hice la pregunta de por qué aceptar un pedido de comida en línea para la entrega si va a tomar la mejor parte de 2 horas para entregarlo. Acepto que es en circunstancias surrealistas #corona y probablemente uno de los únicos chippys abiertos en la ciudad, pero me llamaste para confirmar mi dirección, seguramente preguntar si podría recoger mi pedido hubiera tenido sentido.Ordené en línea a las 5. 05 pm a las 5. 11 pm Recibí un correo electrónico diciendo que el pedido fue aceptado, happy days, recibí una llamada para confirmar mi dirección a las 5. 13 hs. Del trabajador de la tienda.Luego, como había pasado una hora, a las 6. 11 p. M. Llamé para preguntar dónde estaba mi comida y si estaban ocupados (que obviamente lo estaban) podía llamar y recoger mi comida, el chico del teléfono preguntó mi dirección, verificó las otras direcciones de los pedidos no está aquí, está disponible para la entrega, no debería tardar mucho ahora "a las 6. 11 pm, días felices nuevamente. . Estoy hambriento. 6. 43 pm OTRO 30 minutos + PASADO. Tuve que volver a llamar en vano. . TONO OCUPADO, pocos minutos después, aterrizó mi comida. El joven que lo entregó dijo que solo salió de la tienda hace 10 minutos. Obviamente una mentira, lo cual está bien, está haciendo todo lo posible, solo hasta cierto punto puede hacer. Lo que me lleva a mi primera pregunta. . . .¿POR QUÉ ACEPTAR UN PEDIDO DE ENTREGA EN LÍNEA SI VA A TARDAR 2 HORAS EN ENTREGARLO? ? ? ?P. S. LA COMIDA HABRÍA SIDO AGRADABLE SI HUBIERA CALIENTE. . .Calificación: Deficiente (hubiera sido terrible solo por el hecho de que realmente me gusta tu comida). Simplemente un mal servicio al cliente.

Waited 2 and a half hours for delivery with no communication. Then received the wrong order and wouldn't answer the phone. First time ordering and will definitely not be ordering again. Wouldn't have minded the wait had the order been correct but it wasn't.

Great 🎏 shop and excellent service and wheel chair friendly everybody should try it 👌

I am absolutely disgusted with my order, my order came to just over £26, in the order was supposed to be a cod supper, well I got the cod but only 25 chips! So I thought they got the wrong order, so headed back into the shop to ask! Only to be told by the girl that my order was correct and that is all they 'are allowed!' to put in the box. So when I asked what they put in for a small chip she couldn't answer, so she reluctantly gave me another 20 chips. So when I got home I still couldn't enjoy it as the food was stone cold, bar the extra chips were luck warm. I only live a 2min drive from the shop!!! I will never be back!!

My mother has just had the most awful experience with the staff from donaghys. Order was not charged for as order was made online. My mother received two missed calls, she rang back to donaghys who explained there mistake my mother was addressed as there she is now ringing back and passed on to another member of staff. My mother spoke to the girl and explained that she was on her way to work and that she would call and pay for this order the next day only to be asked if she could definitely guarantee that she would be in the next day to pay for the order my mother thought that she had missed heard this girl, who then in turned hung up the call. My mother was very annoyed with the attitude from the staff so she left early and called to the takeaway where she spoke to the manager and paid for the food. The manager did apologise to my mother, my mother just felt that she was been labelled dishonest by staff the way in which she was questioned through no fault of hers but the staff serving.

It was £6.50 for a fresh fish and chips. It was all cooked fresh to order so you have to wait for maybe 10 minutes or so to receive it. That is a very small price to pay to have it piping hot. They do not take any type of bank or credit cards in the shop. There is a shop next door that has an ATM, but it costs a few pound to withdraw your money. Better value choice is to walk the 80 metres along the road to the Bank Of Ireland where there is a free ATM. Highly recommended.

1st time in tonight and I got the best chicken box I ever had, I will be back

Ordered from here last night ordered at 6.30 didn't get here till 8.50 chips were well overdone to the point it was actually disgusting by time it got here it was cold had to reheat..

Great celiac options at the weekends !

Very busy at tea time, order in advance, cash payment only.

No idea what the food is like, its probably fantastic. Why list on Google as 'Open' when you are obviously not? Seriously, I was in the city, saw your reviews and thought this is for me. When I drove around the shutters were down.

Best fish have had for years Beautifully cooked and presented with a slice of lemon and tartare sauce included in a separate dish the portions of fish were very big-But we did not waste any of it Highly recommended Joan

Perfect place for a gluten free lunch! The food is really really good and the stuff is so lovely! Highly recommend this place.

Everything is so greasy. The place is an absolute hole. So dirty. Staff are clueless. A piece of glass in a chicken box chipped my front tooth three months ago and still waiting for the manager to call me back. Completely avoid. So many other nice chip shops in the area.

Excellent quality fast food slightly more expensive than most chip and fish shops but worth the little extra

Item left out of order. Would be an hour before it can be brought out. Half a dinner had to get the rest from elsewhere. Handling to be honest