The best restaurants serving Portuguese food in South Luton East of England

I had an awful experience at this Nando’s. While the food was fine, the service was notably poor. Upon arrival, I stood by the door for over five minutes without anyone acknowledging me or arranging a table. Eventually, someone took my name on the list, but it took another 15 minutes before I was finally seated. To make matters worse, I had to place my order online, but the system wasn’t working. After two failed attempts, I went to the counter to order in person. The first time, it was fine I made my main order. And I was attracted by the poster so I went to the counter again for adding that attractive starter. Unfortunately, I ended up being the last in the queue this time only 3 person in total. When it was finally my turn, the staff member walked away to assist another customer with a takeaway issue. The person ahead of me also took an unusually long time due to multiple staff errors. In total, I waited more than 15 minutes just to place my small order. As a result, all my first order had become cold and hard when I back to the table. You can find the evidence in the receipts placing time. This experience highlights poor management and inadequate staff training. As a loyal fan of Nando’s, I was extremely disappointed. I’ll definitely think twice before visiting the Luton branch again.