The best restaurants serving Pizza pasta food in Canbury Kingston upon Thames London

I placed the order but the store did not acknowledge the order, which caused me to lose money and time

I should have checked previuos reviews before ordering. Order placed 8.12pm !st Dec received 9.40pm!! Phoned 5 calls back and forth regarding delay. App showed pizza and sides out of oven and quality check, after that waiting long time. Phoned and they said its coming another 20 mins. Phones back and someone with broken english said oven was broken down which i questioned him that app said food was out for quality check half hour ago to which he said something i couldnt understand. Got message from uber also to track. When i messaged them that i had not received, they message back that they did not know who I was? Then i got random messages/prank 'Im eating your pizza' it's delicious' 'i'm hungry'. I phoned shop and told them about these messages but they could not explain. I offered to collect the pizza, then they phoned back and told me the pizza has been accepted by uber. The whole experience left me shocked and bewildered!! . The shop did however compensate by sending an exra side and a small drink but can someone help me with this!!... never experieced this before???