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The best restaurants serving Other european-cuisines food in Irvine Valley East Ayrshire South West Scotland

1 Restaurants on GastroRanking

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4.0

273 Opinions

location-iconM77 Jct 8, Nr Kilmarnock, Scotland
Other european cuisines
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Having stayed at this hotel before hopes were high. Unfortunately service has went downhill. Both my partners starter and main came out wrong with not even a sorry just it must have been sent through to kitchen wrong. Also too many young members of staff just hanging around at bar area on their mobile phones when there were 3 tables of empty glasses etc rotting for at least 3 hours. We bought crisps at bar to take back to the room only to discover they were 3 weeks out of date. Doesn’t seem to be any structure in dining room. Wait for carvery staff is unacceptable with people waiting for him to carve meat but he’s nowhere to be seen and staff don’t even acknowledge you standing there. Shame as it used to be a great hotel and service but not now. Won’t be returning