The best restaurants serving Other european-cuisines food in Castle Tamworth West Midlands

Great food, very good value for money. Very friendly staff.

It was after we had a brilliant experience at Tamworth ten-pin bowling enjoying all our activities that we went the Nandos Tamworth at the retail park for meal. We were a family of 10. As soon as we entered the restaurant, a female waitress approached me and I kindly asked for a table of ten. She showed me this middle table that was not even cleaned and arranged to be ready for the next customer. Just sprayed cleaning chemicals to clean it infront of us and moved the disorganised sauces carelessly and expected us to sit. I politely asked her if we could sit at the 5 tables of two's which were clean and ready. She said we would rather sit where she showed me as they would be busy soon. The restaurant was nearly empty and the tables were not reserved. From what I know, the rule in business is first come first serve. I demanded we sit where we want as the tables were not booked and we should choose where to sit as we were there first. She was not sure and called for a man who seems to be a senior or supervisor to her. He came and repeated the same thing. He even said "I prefer you sit here". Our preference was irrelevant and he prefers for us. At this point there was no need for us to stay there as he would prefer we eat certain foods only choosing what to eat for us. We just had to ask for his name for formal complaint which will be lodged and left the restaurant. Instead, we had a fantastic meal at the Five Guys next door. Excellent customer service and fantastic food. We took £168.75 to The Five Guys. This can only happen for either of the two reasons. One which is unlikely, is they have no clue whatsoever what customer service means and treat everyone same way. No understanding of the fact that custer is always right and have preference, not taking whatever you prefer for them. Two which is the most likely, is that these staff are racist thugs in disguise because we are black. One thing I would say to them is that it made me more prouder than I have ever been to be black. However, it is shame for Nandos in Tamworth to employ such people to destroy their reputation unless they are all one minded. I can assure you that I will never visit that restaurant ever even if they are the only ones in Tamworth. I want to say though that the Nandos at NEC in Birmingham, London and the Royal Town of Leamington Spa were fantastic. Especially, the one Leamington has a superb customer service as well as the food is great. It is sad that I came across these unprofessional racist thugs in disguise in the face my brilliant experience in the past at Nandos in other places.