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The best restaurants serving Other european-cuisines food in Castle Tamworth West Midlands
2 Restaurants on GastroRanking
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Outdoor
234 Opinions in 1 websites
Normally Nandos Restaurant has been our favourite so far. Especially the one at NEC Birmingham. The one in the Royal Town of Leamington Spa has outstanding customer service. However, what I experienced on 24 August 2024 at Nandos Tamworth located at the retail park was terrible. We went as a family of 10 to eat meal at around 4pm. My husband approached one of the staff to book a table. It was fairly empty. She told us we could only sit in the middle.when my husband challenged her, she called her supervisor.he came a repeated the same thing. We asked to sit at five tables of two's in one corner. He told us that they could get busy soon and he prefers we sit the middle one which is not even ready to sit at. It is messy. He just turned sauces around and the lady staff sprayed cleaning chemical without even whipping expected us to sit. I have never come across where businesses treat you the way they prefer. Customer is always right. Then we had to take the name of the guy and leave for next door to eat at The Five Guys. They were fantastic and we enjoyed our meal and spent £169 altogether. I believe the reason they did this could only be of two reasons. Either they had no understanding of customer service for everyone or are just racist thugs in disguise because we are black. By the way I am proud to be black than ever before. I will never visit this place even if there no other restaurants around there. Shame on Nandos in Tamworth to employ these kind of people to damage their reputation. I should have given them 0 star anyways