The best restaurants serving Other european-cuisines food in Kintbury West Berkshire South East

I would rate my experience 0 if that was an option. Didn’t even get to the lunch I booked. I booked a table online for a special occasion family lunch and received a call a week before from Susan on reception who demanded I paid a deposit for the afternoon tea booking. I explained that when I had booked online, there was no request for a deposit which I booked via The Fork and I had booked a table for standard lunch not afternoon tea. Susan continued to repeat that I hadn’t paid a deposit for afternoon tea and seemed to lack any customer service skills or comprehend what I had said. If this is what can be expected from staff before you even arrive then I’d say give it a wide berth. I’m very unimpressed by this random and frankly rude phone call . Front of house should always have the appropriate training on how to introduce themselves and converse politely with customers. What a dreadful way to advertise yourself which results ultimately in losing business. Shame because we were looking forward to a nice lunch and reviews sounded good on the whole. I cancelled my booking immediately and booked somewhere better.