The best restaurants serving Other european-cuisines food in Latchford East Warrington North West

We ordered a cake for my Nana’s 70th birthday we’d seen advertised on their website and sent the pic over when ordering asking for it to look like that and also asked for milk chocolate to be drizzled over the top instead of dark chocolate (dark chocolate was in the picture) because my nana or anyone else doesn’t like dark chocolate. My mum has picked the cake up and when she got home noticed it looks nothing like what we had asked for. There is no big bar of milk chocolate or kinder buenos on the top like pictured, instead there is big thin pieces of dark chocolate. It was also dark chocolate drizzled over the top which again we specifically asked for it to be milk chocolate. The response we get is that she “should have checked the cake before she left”??? And “it states that in their terms and conditions”? Why would my mum or anyone in fact feel the need to check the terms and conditions or even check the cake it’s self before leaving when we have sent over a picture of which cake we wanted and also specifically asked for certain things? If they couldn’t cater the cake we wanted we should’ve been told. We got offered to travel all the way back to Warrington going out of our way and wasting more of our time to take the cake back and get 50% back of what we payed? Which in no way benefits us because we’ve then got no cake and have lost 50%. To which I can guarantee they would then re-sell the cake and make more money. My mum had spoke to a lady over email and I then also messaged on Facebook because I wasn’t impressed with the response my mum got and I’ve been ignored on Facebook so I’ll post it on here instead. I understand no cake is going to be the exact same as one another but half of the toppings we asked for are different and especially the dark chocolate drizzle on top when we asked for it to be milk chocolate instead. The cake we got isn’t what we asked for and the staff have been in no way helpful or understanding