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The best restaurants serving Mediterranean food in Northwood Hills Hillingdon London

1 Restaurants on GastroRanking

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4.6

1262 Opinions

location-icon1-3 Joel Street, England
Mediterranean
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We dined at Zufa today, and while the food itself was enjoyable, our overall experience was unfortunately overshadowed by poor customer service. The issue arose when we were charged £6 for extra sauces, something quite unusual for a Lebanese restaurant. Typically, bread and sauces are served generously, but in this case, despite being a table of four, we were only given one portion. When we inquired about this charge, the manager was extremely rude and dismissive, which was disappointing. To make matters worse, when we politely asked for the service charge to be removed due to the poor handling of the situation, the manager reacted unprofessionally, claiming that we were "attacking" her, something that was entirely untrue and frankly an overreaction. It’s a shame because the food was good, but the unwelcoming attitude of the manager left a bad taste in our mouths. A restaurant experience is about more than just food, and unfortunately, Zufa fell short in that regard.