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The best restaurants serving Mediterranean food in Harpenden West St Albans East of England
3 Restaurants on GastroRanking
Delivery
Pickup
Outdoor
693 Opinions in 1 websites
We were very disappointed that again, on our second visit to Okka for lunch, the front of house staff showed an incredible lack of awareness of my wife's Gluten and Dairy intolerances despite having made this clear when booking a table and then at the point of giving our order and finally at the moment the food was delivered to the table. We made it very clear to the server that the choice of dishes from the set 2 course menu for my wife needed to be both Dairy and Gluten free and checked with her if this was understood. On the arrival of the food it became immediately clear (fortunately) that they had completely ignored this request and had a served up the meal complete with a standard pitta bread and rice cooked with butter. When this was pointed out to the waiter he looked completely nonplussed and had to be told to go back to the kitchen to confirm that the pitta was GF and the rice was simply plainly cooked without dairy. The plate was eventually returned without both rice and pitta and without any apology for getting it wrong. After 10 minutes a side plate of GF bread was brought to the table BUT STUPIDLY COMPLETE WITH A PACK OF FULL DAIRY BUTTER! So sorry but this lack of understanding of even the simplest allergen requirements, both front of house in the kitchen causes grave concern and the lack of training needs to be urgently addressed by the management before serious harm occurs to a customer.