The best restaurants serving Japanese food in East Kilbride Central North South Lanarkshire South West Scotland

Have eaten in and taken away numerous times. Very fond of the restaurant and the cuisine. Recent takeaway experience was well below expectations. Ordered to collect, 30min wait turned into 50 which was OK as they were busy. Returned home to find order incomplete. Agreed to come drive back to collect missing item as delivery was inconvenient for both parties - this was frustrating but again these things happen. On arriving to collect my missing item, no offer for partial monetary refund provided (given inconvenience and fuel costs) nor any additional items as a gesture of goodwill. 20% off a potential future order was what was suggested. I declined as I didn't know if or when we'd be back and I wasn't in a position to further delay dinner with my family by waiting any longer for a discussion with the manager. Seperately, the constant 'cash only as our card machine is broken' gambit is wearing thin too. I'm happy to pay cash and support independent businesses but denying the customer the choice is down right inconvenient in this day and age. All in all, left disappointed and unlikely to return or continue to recommend to our friends and family - as we have done for several years. A more straightforward and customer focused response would've seen a far more positive outcome and no doubt in future custom.