The best restaurants serving Japanese food in Staines Spelthorne South East

Justina was our waitress and she was brilliant and polit. She was good at giving advice on the menu and always smiling 🙂 🤙

I recently ordered a soup udon and three portions of sushi for delivery, and it was an absolute disaster. Whether it was due to poor packaging or mishandling by the delivery driver, the soup was completely spilled all over the order. The soup container was emptied, and the hot soup soaked into the sushi, ruining everything. When I called the restaurant to explain what happened, I was shocked by the lack of professionalism from the staff. I was told to bring the order back to the restaurant, but the whole point of ordering delivery was that I couldn’t leave the house due to medical reasons. The female staff member I spoke to was extremely rude and unhelpful. When I asked what I could do or if there was any assistance they could provide, she just kept responding with “hmm hmm… hmm hmm…”—completely dismissive and unprofessional. In the end, I was left with sushi soaked in soup, a dry noodle soup, and a huge disappointment. This kind of service is unacceptable, and I would not recommend ordering from this restaurant unless you want to risk a similar experience.