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The best restaurants serving Italian food in Holywell, St Mary's Oxford South East
3 Restaurants on GastroRanking
Delivery
Pickup
Outdoor
12 Opinions in 1 websites
Unfortunately, Bacaro got it all wrong for our visit. The place was quiet when we entered with only 2-3 tables occupied by couples. An initial comment was made by one of our party, I am paraphrasing here, "It can't be very good if it's this quiet on a Saturday night!", which was subsequently proven correct. We were seated and a drinks order taken, with some ambiguity surrounding whether or not we could order certain drinks. Nevertheless, the waitress returned with our ordered drinks and took our food order. One member of our party chose to have 2 starters for her main, which we requested be brought with the rest of the meals, they were not. Giving the benefit of the doubt, we waited for the rest of the mains to arrive, all pizzas, which seem to take an inordinate amount of time to prepare and cook, given that there were not many people in the restaurant at the time. As a side note at this point, two further couples had come and gone, before we had received our mains! With all of this set aside, a good meal can make up for the poor service, however, that was not to be the case. The food quality was very poor, making it seem like this was the first time the chef had attempted to make pizzas. Tasteless and doughy! It really was a poor effort all round. The whole experience was compounded by the negative, dismissive and quite frankly rude, response to our complaints, by the owner/head chef. It was amateur at very best and not a experience that I will partake in again. Many better restaurants down the Cowley Road to visit.