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The best restaurants serving Italian food in Heatons North Stockport North West
3 Restaurants on GastroRanking
Delivery
Pickup
Outdoor
202 Opinions in 1 websites
Have been eating here since the week it opened. It hasn’t changed much and neither has the menu, but working on the “if it isn’t broken” principle then you have to argue it’s definitely doing something right. Have enjoyed too many meals here over the years to remember but our last one was unforgettable for the wrong reason. After enjoying yet another meal here the other night we were about to place our dessert selection and as my son is coeliac he asked what desserts were gluten free. The waitresses response….and wait for it because it’s an absolute master class in what NOT to say.…was….”I have no idea”. I’m sorry, you have no idea??? She didn’t even make ANY attempt to go and find out (or as far as the law is concerned) provide my son with the legally required list of allergens on the menu. To say the entire table was stunned into silence was an understatement. As this was a family meal paid for by my elderly mother to save her any discomfort or embarrassment the matter was not pursued. Instead we declined any desserts, she paid and we all left. Never to return again regrettably. Valentino’s needs some serious and urgent staff training if the response to a legitimate question concerning something as important as food allergies is “I have no idea”. They have been reported to the FSA who will hopefully be able to provide them with the help they so badly need.