The best restaurants serving Irish food in Almond Edinburgh, City of Edinburgh and Lothian

I ordered a panini and coffee. The panini was badly packaged and fell out of the bag, which wasn’t really big enough for it. On bending down to pick it up, I spilt half of my ‘milk on the side’. As the queue was very long I didn’t bother to go back and complain, just ate the sandwich, hoping it hadn’t acquired any nasty microbes from the floor. It was quieter by the time I left so I spoke to a member of staff – I think her name was Debbie. She handled things magnificently, like a seasoned diplomat – apologised charmingly, said she would pass on the details of my complaint to make sure this kind of thing didn’t happen again, and gave me a free coffee and a cinnamon bun – although I hadn’t asked for anything. Thank you, Debbie.