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The best restaurants serving Irish food in Devenish Fermanagh Western NI

1 Restaurants on GastroRanking

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3.5

57 Opinions

location-iconBelfast Road, Northern Ireland
Irish
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We are local, members of Killyhevlin Spa, have eaten here quite often but not as much recently. Had a lovely meal and good service New Year’s Eve even though we hadn’t a table booked. New system of “wait to be seated” is poor or worse, since introduced there is rarely anyone there and staff move about and are visible in food area but don’t come to customers, this evening there were 4 customers waiting but we were all left 5-7 minutes while only few customers in food area. Staff member who has worked here for at least 2/3 years came to us, no eye contact or welcome, just walked us to booth area away from main dining area, as only few people eating I said we only be 45 minutes-1 hour and could be get table in main bar area, it was only 5 pm, she said all tables were set & booked for dinner. Carol (Manager) was speaking to customers and busy so I didn’t want to annoy her but I’m confident she would have sorted us. We left and went to another hotel close by where we got a superb service and excellent food. The staff member wasn’t concerned or cared we left. Obviously Killyhevlin procedure is to reserve tables at 4/5 pm regardless of booking time???, no common sense to get more business or retain existing customers. While I rate Carol and Mo (both Managers) very highly Senior Management need to look at the overall processes especially “wait to be seated” and “reserving tables”.