The best restaurants serving Default food in Newton Flotman South Norfolk East of England

Genuinely the best Sunday roast I have ever had! Great service too, especially considering we were a table of 10!

TL;DR: Staff made a clear mistake with our order, then expected us to pay extra to correct their error. When we raised the issue politely, we were later told we made staff “uncomfortable” and were no longer welcome. Extremely poor way to handle a simple problem — wouldn’t recommend Norwich Riverside Wetherspoons. I visited Norwich Riverside Wetherspoons with my family for dinner. I ordered a Triple Cheese & Bacon Burger, but was told it was sold out. The staff offered an alternative — a Double Cheeseburger with an extra patty to make it as close as possible to what I originally wanted. We agreed and paid for it. When the food arrived, it was just a standard Double Burger — no cheese, no extra patty. We flagged this to the staff, and after checking the receipt, we were told the order matched what was printed — despite us explaining that the staff member who took the order had offered a specific replacement and clearly hadn’t put it through properly. Another staff member later admitted the mistake was on their side, but surprisingly, the only solution offered was for us to pay extra if we wanted the correct meal. There was no offer to fix the issue or any goodwill gesture, which left us confused as to why the responsibility was being shifted onto us when the error was entirely theirs. We expressed that the experience had been disappointing and asked for a refund. A few days later, on returning to the same location, I was informed that we had apparently made the staff feel “uncomfortable” and were no longer welcome. This was especially frustrating, as we had communicated politely and simply asked for the issue to be resolved fairly. The whole situation has left us both dissatisfied and genuinely confused as to how such a straightforward issue could be handled so poorly. For a well-known nationwide chain, I would have expected much better customer service and basic accountability. I would recommend thinking twice before visiting this location, especially if you expect fair treatment and a professional approach when problems arise.