Delivery
Pickup
Outdoor
The best restaurants serving Chinese food in Torpoint East Cornwall, Isles of Scilly South West
2 Restaurants on GastroRanking
Delivery
Pickup
Outdoor
194 Opinions in 2 websites
I've been a customer of Wongs since the 90's but yesterday was probably the last time I bother. I ordered my food at 8.20 and was advised it would be 20 - 30 minutes tops. At 9.15 I phoned to ask where my order was and was advised it was on it's way. It arrived about 5 minutes later but when I dished it up everything apart from the rice was stone cold and inedible. I'm assuming they forgot to send the order out for delivery and it sat there until I phoned up at 9.15 reminding them. I'm assuming this as the rice was hot and nothing else was so they most likely swapped the rice for a fresh, hot portion before sending the order out for delivery and most likely assumed the rest was still hot which it wasn't. By this time it was getting late and I had little other option but to make a sandwich and go to bed! I phoned them back to advise that all the food was cold apart from the rice and the lady just said they were busy. I understand they can be busy but you can't excuse delivering COLD food to regular customers. The food cost £22.00 and as a good customer I even tipped them £7.50 on top of that as I hadn't checked the order was hot before taking delivery and I shouldn't have to should I? It's a shame as I love their food but they didn't even offer to re-cook the food and expected me to eat cold Chinese food. Asian Wok it is from now on!