The best restaurants serving British food in Tardebigge Bromsgrove West Midlands

Loved my afternoon tea for my daughter in laws 40th Birthday treat

Having spent 25 years in the hospitality industry, working front of house and management side I am well aware of the correct ways when dealing with people. We would always do our best to ensure customers were happy and enjoyed their experiences. They would then recommend our establishment to friends and family. I can never recall an occasion when we turned away an opportunity to make money. Especially not for the sake of £10!! I was part of the group of 10, changed to 8, who were spoken to very rudely by the "owner" of The Tardebigge on 24th October after querying the non return of a deposit To be asked "well do you want the table?" in the way she asked us was totally unacceptable. I told her we obviously did as we had no intention of losing another £40. At that she completely lost it and said she would give us the £50 we'd paid and we were to leave. I fully appreciate the need for non-refundable deposits at Christmas, weekends and other busy times of the year but a Thursday lunch hardly comes under that umbrella and to return £10, make customers happy and likely to tell others, whilst also taking around £250 is surely the better option? We'll certainly not return