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The best restaurants serving Brasserie food in Guildhall York Yorkshire and The Humber

1 Restaurants on GastroRanking

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2.8

1036 Opinions

location-icon20 - 24 Swinegate, England
Brasserie
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Lady was incredibly rude from start to finish. We were told we could have a table for 90 minutes which was fine. The food came quickly but my vegetable linguine was very bland! Friends had the salmon one and said it was tasty. The restaurant had organised for a couple of photographers to do some marketing shoots for them. The first we knew of this was when we saw one of them filming from the side of all of the diners. We were not asked our permission by anyone nor were we told a about it when we asked for a table. When I asked who we assume is the manager what they were doing and where the photos were going to be, I got a blunt answer that they weren't filming customers so it didn't matter..when I challenged this and said we were definitely on the film , she walked away rolling her eyes. She was very rude!! When I asked the photographer straight after whether we were in any of the photos / videos, he said "oh, do you know want to be? I'll delete the ones with you in"... Quite different to what we had been told. We were keen to support an independent place on our visit to York instead of a large chain but definitely regret this decision. Avoid this place! (The young waitresses and waiters were lovely and we couldn't fault them but the other lady is rude, the food not great and came out far too quickly for it to be fresh and the customer service was shocking!!