The best restaurants serving Brasserie food in Gipping Ipswich East of England

My colleagues, friends and I always love to go to this restaurant to celebrate birthdays and special occassion. They have good food, however we will not come back again for the CUSTOMER SERVICE that we had. It was my leaving do. I reserved a table and made a deposit for 12 people (£10/person), unfortunately 8 people only arrived as people were sick (we are all nurses from the hospital). Even though we consumed food that was good for 12 people and the restaurant was not as full on that night, they charged us £40 for the people who did not come in and said that it was for the reservation. My colleagues spoke to the manager, who was resistant and argumentative, saying that the deposit cannot be refunded or used for people who did not attend. Hence, they will be keeping it. It was quite a long discussion until one of my senior colleagues spoke to him, and gave back our deposit. The waitresses were rude and not understanding either, after the discussion happened they did not stop badgering me about the deposit. One waitress apologised to her friend’s friend, who is one of my colleagues, however she did not stop talking and staring until I left. I had a wonderful and memorable dinner with my colleagues, however it ended up badly on how we got treated on this restaurant when a problem arised.