The best restaurants serving American food in Iffley Fields Oxford South East

This place is a really friendly and key pub for the locals. The food menu has options for incredible value. Unfortunately I can never get served. I went before Xmas paid for all courses but was then told I would need to wait an hour for desert. I explained my mother has dementia and waiting is not possible asked for money back, but the wait took so long I left. I went back to give it another chance but couldn't get served. Two staff only. The stress when you are with someone you can't leave whilst you stand at the bar and that you want to spend time with is vast. No apology or real understanding. This is a pub that my mother feels comfortable in and I admire on many levels. But if I can't rely on being served in a timely manner with a degree of care then it makes it stressful and difficult rather than enjoyable.