The best restaurants serving American food in Garden Suburb Barnet London

I am writing to raise a complaint about the service I received during my visit on Thursday, 15th May 2025 at around 2:00 PM as I couldn't find an email to write to. I came for lunch with two friends as we often do and unfortunately, our experience was spoiled by the unacceptable attitude of a staff member. We each ordered soup, something we always look forward to, especially when served with your usual accompaniments of toasted seeds, chilli, fresh bread, and butter. However, the woman serving us was rude and unhelpful from the start. When the first soup was ready, she simply held it just past the counter on her side without making any attempt to pass it over properly. I had to struggle to reach it myself, and instead of helping, she looked at me and commented, “Well, my arms are short,” which was completely unnecessary and quite rude. Later, I asked for some toasted seeds, as the bowl was empty. She said, “Help yourself.” I explained that the bowl was empty, as she could see it herself, and she replied, “Yes, then it's finished,” without any effort to assist. I asked if she could bring some more from the kitchen, and after making a face, she went out the back and returned less than a minute later saying it would take 20 minutes for more seeds as they had to be toasted. Again, there was no apology or effort to offer an alternative, just a dismissive attitude as if I was being unreasonable for even asking. This entire interaction felt dismissive and unnecessarily unpleasant. We visit regularly usually once a week and have always appreciated the warm atmosphere and quality service. This staff member’s attitude was completely out of line with the standards we’ve come to expect. When I asked for her name, she refused to provide it, but I trust that management can identify who was working at that time. I sincerely hope this is followed up and addressed, as this person’s attitude reflects poorly on your otherwise lovely establishment. I would appreciate a response confirming that this complaint is being taken seriously. Kind regards, Svjetlana