The best restaurants serving American food in Oadby and Wigston East Midlands

Visited today for the first time. The food arrived after a short wait and all seemed fine. After a few minutes, my 11 year old son pulled a sharp piece of plastic from his mouth that had been in his sundae. Advised the staff member of this and he offered no response, just carried on serving other customers. No apology. No explanation. Did not come back to us. Frustrated, I approached him and he said he did not know what I wanted. At this point my son had been put off having another ice cream as way of a replacement. I said considering my son could have cut his mouth badly, I would have expected an apology to which he told me he was busy as was the only staff member working. I did point out that it would not have taken him much time to address the issue no matter how busy he was. He did then offer a replacement, but we had pretty much decided we did not want to eat anything else there and we declined. I had to request a refund as the sundae was barely eaten. Frustrated. Poor service. Won’t be visiting again. No interest in rectifying a complaint that could have been more serious.