Delivery
Pickup
Outdoor
The best restaurants serving American food in Enderby and St John's Blaby East Midlands
2 Restaurants on GastroRanking
Delivery
Pickup
Outdoor
4349 Opinions in 4 websites
We Booked a table for Christmas Day on 31st July. After booking we found out that another family member had also booked a table for their family on the same day and time so I spoke to the restaurant to ask if we could sit together back in July. I was told we couldn’t due to there being 9 of us. I accepted this and said it was fine and we were happy to sit separately with our individual families. 6 weeks later (on 12th September) I receive a phone call from the restaurant saying they can no longer accommodate us on Christmas Day unless one of the 2 tables moves their booking to a different time slot to the other. This was not possible due to us already making plans and needing to eat at a reasonable time with our children. The manager then said they could not accommodate us and so we needed to cancel the booking or move to another day. I feel absolutely shocked at this appalling service even before we have even visited the restaurant! At almost £100 a head, I would expect much better and letting us down so late in the day when this information could have been relayed 6 weeks ago at the time of booking, is simply atrocious. We did extensive research before choosing to visit Miller and Carter on Christmas Day but wish we had booked somewhere else & now it's going to be extremely difficult to find an alternative restaurant so late in the day. As a result of the way we have been treated I will never set foot in a Miller and Carter restaurant again.