The best restaurants in Wadebridge East Cornwall, Isles of Scilly South West

We have visited Trelawney Carriages restaurant for many years and visiting for a pre Christmas lunch was something we always did with our kids and now the grandchildren. Unfortunately yesterday's visit was the worst, we had to wait for a table which is totally understandable but a family got taken in first who arrived after us in the queue. My husband pointed this out to another staff member who just shrugged! Once at a table, no menu's, when I asked a staff member, I was told there should be one on the table. No help,a stack of paper ones found back by where we had to queue. The system now is once at a table, queue again to order and pay. By now ravenous grandchildren and a 30 minute wait for food. We then changed to a picnic bag each for kids and cake/coffee for us. Ringing each picnic bag item up individually took an age, but no sandwich or fruit available the kitchen staff did make two up fresh which arrived after they had eaten everything else! Hot drinks were brought to us but noone said we have to get the cakes ourselves which eventually we realised and did. Cakes after that a bit dry and tasteless. I then took the children to the toilet, (we had already visited the ladies which has no flush buttons in certainly 2 out of the three cubicles. The middle cubicle had a gaffataped toilet seat, which may or may not have been ok to use!) The disabled/babychange one was really unpleasant, an overflowing and smelly large bin for nappies which was no way only filled on that day, a grubby pulldown changing platform that has no ability to adjust the safety belt to keep a child secure, I struggled to keep my grandson safe on this. We spent £26 on snacks and what should have been a nice trip, really wasn't and we have left saying that we won't return. Carriages staff were all stressed, yet the customers are still prepared to queue but there needs to be a major rethink of how this restaurant is being organised alongside how the customers are looked after!!

PLEASE READ BEFORE COMING HERE Where to start… Awful, just dreadful. We lost our space in the carvery queue as they don’t tell you until you’re about to get your meat that you have to pay first and then rejoin the queue. When we finally got our meat, it was ONE small stingy piece of dry beef, when we asked for a vegetarian option, we were told that we should try getting our own food if we want to be picky. We made a remark of amazement about how long this place has been open and the woman behind the counter began to argue in a raised voice about how she had been here longer than what we said the garden centre has been open for. A member of our group was incredibly panic-enduced and overwhelmed at how harsh and busy the whole environment was which is absolutely awful for us. There was also a man who nearly fell over on the step as the wheelchair ramp was so steep. After getting through the sticky situation that was the queue; we sat down. The only thing thicker than the set Coca Cola on the table was the salty gravy. Three choices of horrid veg and some sort of potato thing. Shame as I have been coming here since I was in the womb. We raised this issue and was told that a manager would come and see us at our table to sort it out. Nothing, no other interactions from any staff. The one star I technically have to give goes to the poor cleaners who received all the beef (not like there was any) from angry customers.