The best restaurants in Molesey North Elmbridge South East

Nice traditional pub..most sports shown on several screens..nice play area

With the old manager/assistant manager this was easily a 5 star place. I think his name is Lucas. However, the “acting” manager lady was unbelievably rude and actually nasty (a word I don’t use freely). She reduced a heavily pregnant woman to tears due to her aggression in denying any responsibility to a simple order mix up. A lovely customer came to console the pregnant woman after who said he was shocked at how she was treated. I calmly explained to the acting manager that she was trying to share the blame of the misunderstanding of the order, so that her aggressive defensive of any wrong doing was unnecessary. There was shared sympathy towards the staff that day as the chef had quit the morning of, and total understanding as to why there was a reduced menu. She just wanted to make sure her the payment was correct as she was being charged LESS. The acting manager then bizarrely moaned to me that the none of the “posh customers here” respect her staff and when I politely asked if she could apologise to the pregnant lady she refused and went on to say “Lucky you for being off on Father’s Day, none of us want to be working here today”. I couldn’t see what her point had to do with the simple issue, or to explain her nastiness. I’ve never been so disappointed in a manager’s, or in this case, acting manager’s, care for customers, or self awareness. I’ve loved every visit to Eight On the River, and introduced it to many family and friends. But I’ve not been back since. I hope to return one day when customer treatment is improved.